Solutions Engineer

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

The Fastrack team plays a critical role in accelerating customer onboarding and time-to-value. The program specializes in fast-paced implementation engagements, operating with a clearly defined delivery scope, ensuring streamlined onboarding and a smooth transition to long-term customer success.

Key Responsibilities:

• Onboard customers and their applications onto the Whatfix platform, ensuring a seamless and efficient integration experience.
• Configure all features of the Whatfix application, including groups, security settings, and integrations with other Enterprise Application Systems (EAS).
• Customize the Whatfix product to align with specific customer requirements and business goals.
• Integrate the Whatfix platform and analytics systems seamlessly with customers’ enterprise application ecosystems.
• Collaborate closely with Project Managers and Customer Success Managers to fully understand the customer's business objectives, tailoring the engagement approach accordingly.
• Serve as the primary technical point of contact for customers, coordinating with Customer Success, Project Management, Engineering, and Product teams to resolve issues and ensure SLA adherence.
• Ensure timely delivery of solutions with an uncompromising focus on quality.
• Provide digital adoption consulting by understanding the customer’s application landscape and business processes. Ideate and propose optimal digital adoption strategies using the Whatfix product ecosystem.
• Create tailored content with the Whatfix Content Editor to meet the unique use cases of each customer.
• Help establish and maintain standards and guidelines to ensure consistency and high quality across all project deliverables.

Qualification Criteria:

• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• 3-6 years of hands-on product/ solution implementation experience, preferably with enterprise software or SaaS products.
• Good presentation, verbal and written communication skills. Ability to bridge communication between technical and business teams.
• Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently.
• Proficient on Native JavaScript, CSS, and HTML.
• Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.
• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status