Location:
India - Remote\
Experience:
2-3 years\
Salary:
30 - 40L INR
About Us
At Giga, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises with a lean team of engineers.Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.
Why Join Us?
- Momentum: Be a part of a team that has seen validation from both customers and investors alike
- Ownership: Be a key contributor to cutting-edge projects transforming industries and influence the company’s technical & product direction
- Growth: Develop yourself alongside top-tier engineers and founders
About
About the Role
\ We're seeking a Solutions Engineer to join our India team. You'll serve as a technical interface between Giga and our customers, building and deploying sophisticated solutions with our low-code platform.\ \
What You’ll Do:
- Assisting customer engagements from start to end: running discovery calls & demos, align business/technical stakeholders on milestones, and serve as the primary PoC who drives meetings and removes blockers.
- Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, and document best practices to speed up future projects.
- Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.
Who You Are / Must-Haves
- Know the basics: Understanding of Python, tool calls, etc.
- Interpersonally Acumen: Able to solve problems in a people-centric manner and communicate effectively, with experience in customer-facing roles
- Entrepreneurial: Preference for candidates with aspirations who want to be founders
- Gritty: Capable of working long productive hours, and being customer focused
- Coachable: Be able to take in feedback and adapt at a quick pace
- Experienced: 2-3 years of experience
Interview Process
- Screening call w/ recruiting lead (20 min)
- Intro call w/ Founding Engineer (15 min)
- Technical interview (1 hr)
- In-office interview (full day)
