Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.
Introducing Calabrio
- The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.The Calabrio Pre-Sales Engineer Tier 2 (T2SE) is a mid-level Sales Engineer role. The T2SE is responsible for supporting the sales team in meeting revenue targets through linking our solutions with the prospect's business drivers. This methodology involves Demonstration, Discovery and Design of solutions for our customers and partners. These solutions are focused on improving Customer Experience through Workforce Optimization (WFO); a set of disciplines and tools that encompasses Contact Recording, Quality Management, Conversation Intelligence (Agent, Bot, Speech, Text, Desktop), Workforce Intelligence (inc. Workforce Management, Reporting and Business Intelligence applications, delivered as a cloud-based software service (with options for on-premise).The SE must have passion for learning how to drive customer contact strategies, be able to communicate that vision to our prospects and customers in an engaging, open way to become a trusted advisor. Must be fluent in both face-to-face and virtual communications with all sizes of groups. Must be organized to manage competing priorities with urgent timelines.
What you'll be doing:
- Work cross-functionally and collaboratively with the Sales, Professional Services, Product Management and Marketing teams to execute against revenue goals
- Successfully position the WEM Suite for both on premise or cloud deployment models to gain customer commitment for purchase and ongoing references and referrals
- Enhance customer intimacy and provide thought leadership through dialogue with key customers
- Able to design and architect Calabrio ONE solution suite
- Leverage demonstration tools and stories to articulate the value of the product and suite, as well as ensuring the work is memorable to our prospects and customers
- Create all required documentation to ensure customer success - Design Documents, SOWs etc
- Execute the Company's sales strategies and support achievement of established sales quota for new license and upsell opportunities
- Provide feedback on ways Calabrio can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging
- Deliver thought leadership through dialogue with customers in meetings, online and at events
Requirements
- Experience with and understanding of enterprise telephony and contact center technologies particularly with Cisco, Genesys, Amazon Connect, Avaya and other CCaaS solutions
- Contact Recording, Quality Management, Workforce Intelligence, Business Intelligence, Reporting and Conversation Intelligence experience, as well as security protocols for deeper discussions with customers
- Ability to interpret our customers' business challenges and translate into recommendations
- Ability to deliver compelling targeted solution demonstrations or presentations which clearly highlight the benefit and value of Calabrio ONE to our prospects
- Desire and ability to learn new technologies and extend the boundaries of our sales tools to target specific opportunities
- Excellent track record of consistently meeting and exceeding aggressive sales goals; and delivering on competing priorities in a fast-paced selling environment
- Demonstrate ability to influence at multiple levels within an account
- Strong interpersonal skills and ability to drive collaboration and influence change
- Outstanding ability to communicate a compelling vision that inspires others to engage
- Excellent written communications skills via Word, Excel, Visio, PowerPoint and through remote virtual channels such as WebEx, Microsoft Teams and email
- Thrive in an extremely fast-paced, dynamic environment while never losing sight on attention to details
- Other core competencies will be defined by your direct manager and leadership team
What's required for you to apply?
Proven experience in contact center WEM technologies and supporting telephony systems required. Have a track record in winning opportunities. Must have passion for deeper learning and ability to get multiple tasks done under demanding time constraints.
- Bachelor's degree preferably in a technical discipline or equivalent 3-5 years of industry-related sales engineering experience
- Experience with contact center technology
- This role will travel to customer and Calabrio sites. Typically 20-40%
Benefits
Our Power is Our People
, driven by
Our Core Values:
Relentless Innovation:
Kick status in the quo.
Customer Obsessed:
Put the customer first. Always.
Results Matter:
Take action that impacts. Every day.
Ignited by Our Diversity:
Invite inspiration from everyone.What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
