Social Media Associate

We’re looking for a passionate and proactive Social Media Associate with a strong focus on community engagement to join our team. In this role, you’ll be the voice of our brand across social platforms—building authentic relationships, managing our online reputation, and ensuring a positive and engaging brand presence.

This is a full-time role based in Ahmedabad, India.

What you will do

Community Engagement & Online Reputation:

• Actively engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
• Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
• Monitor customer reviews and user sentiment across social media platforms like LinkedIn, Twitter, Instagram and more.
• Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
• Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
• Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
• Work with the Social Media team to implement effective strategies and performance measurement.

Monitoring & Insights:

• Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
• Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
• Share learnings and audience feedback with content, product, and customer teams to drive improvements.

What are you like

• 1–3 years of experience in community management, social media, or online reputation roles.
• Excellent written communication skills with a human, empathetic, and solution-oriented tone.
• Deep familiarity with platforms like Instagram, Facebook, LinkedIn, Twitter/X, and Pinterest.
• Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
• Proficiency with Canva or other visual tools to support engagement content creation.
• Strong multitasking skills and the ability to stay organized in a fast-paced environment.
• Ability to maintain brand voice while managing both positive and challenging conversations

About SocialPilot

SocialPilot empowers over 13,500 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.

SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.

Our impact so far

• Helped 13,500+ marketing agencies and SMBs across the globe
• 5 billion+ social media posts published
• SocialPilot Wins the ‘Next Frontier Startup’ Award by SaaSBoomi
• Ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
• Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
• Named as the Top 10 Bootstrapped Startups in India
• Consistently ranked as a “Great Product” consistently by G2, Capterra, and TrustRadius
• Officially a Great Place to WorkTM - Certified startup
• Rated by YOUR STORY as the Number 1 social media scheduling tool

What we believe in

• Customer Obsession: We put customers first while making decisions and planning future goals
• Ownership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork
• Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
• Nimbleness: We respond rapidly to changing circumstances and customer needs
• Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.

Why join SocialPilot?

• Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
• No micromanagement: Own up your work and be accountable without the need for close supervision.
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
• Best in class health and medical benefits
• Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December
• Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you  decide to work from the office.