Site Reliability Engineering Manager

About TechBlocks:

TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities. 

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Summary:

The SRE Manager at TechBlocks India will lead the reliability engineering function, ensuring infrastructure resiliency and optimal operational performance. This hybrid role blends technical leadership with team mentorship and cross-functional coordination. 

Experience Required:

12+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations.

Technical Knowledge and Skills:

Mandatory:

• Deep understanding of Kubernetes, GKE, Prometheus, Terraform

• Cloud: Advanced GCP administration

• CI/CD: Jenkins, Argo CD, GitHub Actions

• Incident Management: Full lifecycle, tools like OpsGenie

Nice to Have

• Knowledge of service mesh and observability stacks

• Strong scripting skills (Python, Bash)

• Big Query /Dataflow exposure for telemetry  

Scope:

• Build and lead a team of SREs

• Standardize practices for reliability, alerting, and response

• Engage with Engineering and Product leaders

Roles and Responsibilities:

• Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations.
• Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance.
• Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services. Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams.
• Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives. Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns.
• Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR.
• Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches. Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways.
• Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments