Site Reliability Engineering Manager

As a Cloud Infrastructure & Operations Manager, your role will involve overseeing a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. Your primary responsibilities include: - **Cloud Infrastructure Oversight**: - Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. - Ensure optimal performance, cost control, and platform stability. - **SaaS Product Operations**: - Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. - **Incident Management**: - Lead incident response for outages and degradation. - Perform RCA, document learnings, and implement post-mortem action items. - **Preventive Maintenance**: - Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. - Develop and test DR/BCP plans ensuring business continuity across all cloud-hosted environments. - **Security & Compliance**: - Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines. - Coordinate with infosec and audit teams. - **Production Deployment Stage-Gate**: - Review and approve all deployment tickets ensuring release readiness, rollback strategy, and impact analysis before production cutover. - **Team Leadership**: - Lead, coach, and upskill a team of cloud and DevOps engineers fostering a learning culture aligned with platform reliability and innovation. **Required Skills And Qualifications**: - 10+ years of experience in Cloud Infrastructure / SaaS Operations. - 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). - Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). - Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). - Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). - Familiarity with SOC 2, ISO 27001, and data privacy compliance. - ITIL or SRE certification preferred. In addition, the company is focused on platform reliability and innovation, and encourages a learning culture within the team to ensure continuous improvement.,