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ServiceNow HR Global Portal & Knowledge Manager

ServiceNow HR Global Portal & Knowledge Manager

Diageo

2 - 7 years

14 - 18 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

hris training oracle fusion hr operations talent management talent acquisition servicenow employee engagement stakeholder management written communication recruitment global hr payroll performance management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive the self-service agenda for HR Knowledge by co-ordinating with Regional Knowledge Leads and driving them to ensure our HR Knowledge Articles follow best practice guidelines through active governance management,
Co-ordinate the delivery of HR Campaigns via MyHUB (ServiceNow) working with HR Operations teams, Global Process Owners, and in-market HR stakeholders to plan future campaigns leveraging MyHUB,
Own and improve elements of the front-end Portal that impact the experience our employees have when accessing HR Knowledge or Services,
Identify improvement opportunities and demonstrate the value of HR Knowledge accuracy or Portal usage to our HR stakeholders with the aim to mature inclusion of MyHUB in strategic HR planning.

Role Responsibilities:

As the ServiceNow HR Global Portal Knowledge Manager you will be accountable for owning the Knowledge Management solution for HR content, accountable for improving the employee Portal (MyHUB) as well as HR request forms, co-ordinating delivery of HR Campaigns via MyHUB and partnering with stakeholders in our wider HR community to include MyHUB (powered by ServiceNow) in future planning of HR initiatives.

Develop, maintain, and continuously improve the HR knowledge base.
Implement best practices for knowledge management to enhance user experience.
Define and enforce governance policies to ensure consistent quality across all HR Knowledge Articles and Campaign engagement.
Establish guidelines for content and Campaign creation, review, approval, and archiving processes.
Oversee the design, development, and maintenance of the HR Portal (MyHUB on ServiceNow).
Ensure the Portal is user-friendly, intuitive, and meets the needs of employees.
Proactively monitor portal performance and usage to identify employee engagement opportunities, then leverage in-market HR and HR Operations stakeholders to demonstrate and improve usage gaps.
Partner with the Platform Owner and leverage AI Search functionality to identify search result improvement opportunities for our employees.
Coordinate the implementation of enhancements based on user feedback and improvement opportunities identified by other stakeholders.
Collaborate with IT stakeholders to maintain the integrity of our unified employee Portal (MyHUB on ServiceNow).
Lead projects or initiatives related to updates to the HR Knowledge solution or MyHUB (powered by ServiceNow) Portal managing timelines, resources stakeholder communications effectively.

Experience / skills required:

Must have English-language fluency, able to articulate with excellent verbal and written communication skills.
Must have proven experience in stakeholder management and ability to self-manage effectively.
Must have experience managing a knowledge solution such as ServiceNow Knowledge Bases and enforcing governance structures.
Must have experience in a Business Analyst capacity gathering requirements from non-technical business stakeholders and translating to technical resources such as developers.
Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets.
Ideally 2+ years of experience working within a knowledge governance process or framework, being responsible for driving a community of SME s to write content.
Ideally experience working with business stakeholders to design and build microsites, dynamic topic pages and other rich content in ServiceNow or similar systems.
Ideally certified ServiceNow HR Admin from Washington version or later and familiarity with the functionality of Knowledge Management, Employee Center Pro, Virtual Agent, Campaign Management, Microsites and Taxonomy Topic pages.

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ServiceNow HR Global Portal & Knowledge Manager