ServiceNow Engineer

Job Description

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.] Example: Determine and develop user requirements for systems in production, to ensure maximum usability Qualifications [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.] Example: Excellent verbal and written communication skills Job description: #18006 | Service Now EngineerBengaluru / HyderabadListing Name: ServiceNow Engineer - 5 to 7 yrs – Max budget – 16L – 5 Days- work from office. Must have skills – Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who how the ability to support the platform as an administrator. This includes, but is not limited to the following:Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issuesAbility to troubleshoot and resolve ServiceNow incidentsA deep understanding of how ServiceNow works, and how it is configuredPerformance monitoring including an understanding of uptime and response time and how to tune the system for optimal performanceUser Administration including Groups, Roles and access issuesAdminister ServiceNow Code ReleasesPerform ServiceNow Upgrades including facilitating testing and the Skip processInstalling and updating pluginsDiagnosing Discovery issuesFamiliarity with Service Mapping and its operation including troubleshooting maps that failManaging ServiceNow licenses and license reportingThe ability to create reports and dashboards for the purpose of tracking trends and reporting on issuesThe ability to read code and notify Developers when their code has a defectExperience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow SpokesMust be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security DepartmentMust be able to apply ServiceNow PatchesMust be able to facilitate Clone Downs as well as backups and restoresMust be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other StakeholdersMust have experience securing passwords in a vaultMust be able to perform Disaster Recovery TestingMust be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailableMust be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge ArticlesMust be able to learn new skills as neededMust stay current with the latest ServiceNow best practicesWill be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core ValuesAbility to work independently As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participates in review, refine and documenting these standards. Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triage the incidents and evaluate any requests that come in.This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesn’t wait for work to be assigned to them but goes after work to improve the team and their performance.Supervisory Responsibilities:None Duties and Responsibilities: Monitor and manage incident work queueRequired Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations.Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on ServiceNow platform.The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile.KNOWLEDGE & SKILLS REQUIRED: Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API IntegrationsRequired Knowledge of ServiceNow ArchitectureKnowledge of ITOM processesTechnical Skills – Must Have Certified Systems Administrator - CSM5+ years experience on ServiceNow platformBachelor’s Degree in Computer Science or equivalent experiences Technical Skills - Nice to Have ITIL v4+ certification ServiceNow CIS – SPMServiceNow Now MobileServiceNow CIS-ITOM CertificationServiceNow CAD CertificationServiceNow CIS – Service Mapping Must-Haves Technical Skills – Must Have Bachelor’s Degree in Computer Science or equivalent experiences Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Min 2 to 3 years hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. No gaps in organisation No job hoppers(candidate must have good stability of min 2 years in an organisation) immediately joiners (less than 15 - 20 days). No Poach Clients (Plus Other Strict No-Nos) NA Nice To Haves Technical Skills - Nice to Have ITIL v4+ certification ServiceNow CIS – SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification Target Companies Additional Guidelines : Note: 5 Days working from office for the initial 2 months and later it will be a hybrid model. Check on the companies the candidate has worked previously. Check on the communication skills/attitude before lining up for technical interview (Especially for Hyderabad location) Strict screening of candidates who can join immediately (less than 15 - 20 days). Interview Process: 3 rounds of interview Skills: api integrations,performance monitoring,interview,agile,servicenow,customer,user administration,skills,report creation,technical documentation,servicenow itom,custom applications,service mapping,code,discovery,flow designer Show more Show less