ServiceNow Administrator

ServiceNow Administrator

think

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

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1. Think bigger

   – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.

2. Move faster

   – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.

3. Go further

   – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

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Outcomes, Quality, Ownership, Accountability, and Communication.

Experience Level:

What is expected out of you?

As a part of this Job

• Platform Administration & Configuration

  : Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.

• User Management & Security

  : Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.

• Maintenance & Upgrades

  : Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.

• Support & Troubleshooting

  : Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.

• Workflow & Automation

  : Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).

• Documentation & Training

  : Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.

• Collaboration & Process Improvement

  : Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

Requirements:

Must have skills:

• Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).
• Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts.
• Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.
• Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike.

Certifications:

• A

  ServiceNow Certified System Administrator (CSA) certification

  is good to have. ITIL Foundation certification is also beneficial.

Our Flagship Policies and Benefits:

What we offer

• Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
• Cutting-Edge Projects – Work on exciting projects using the latest technologies.
• Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.

Work Environment

• Remote-First Culture: At

  think

  bridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
• Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval
• Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
• Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.
• We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues!
• At

  think

  bridge, you get reimbursed for approved certifications and short courses that support your role
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

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