JOB SUMMARY: We are looking for experienced Solution Architecture professionals to play a key role in shaping enterprise technology strategies, driving ServiceNow innovation, and enabling impactful business outcomes for our clients. This role involves designing and future-proofing enterprise solutions, collaborating with senior stakeholders, and driving excellence in solution delivery and innovation. JOB RESPONSIBILITIES: Provide strategic technology and platform innovation aligned with industry trends to address complex business challenges. Design, develop, and oversee ServiceNow solution architectures and implementations. Manage relationships with stakeholders, including clients, internal teams, and ServiceNow. Establish best practices, governance standards, and future planning strategies. Mentor junior team members and provide technical leadership across delivery teams. JOB QUALIFICATIONS: Education: Bachelor's degree or equivalent. Experience: 8–15 years in consulting, professional services, or technical delivery in complex client environments. Certifications (Preferred): Agile, ITIL, ServiceNow Certified System Administrator, and Certified Implementation Specialist in at least one product suite. Technology Expertise: In-depth understanding of the ServiceNow platform and broader enterprise technology trends. Solution Design: Proven ability to design scalable, business-aligned ServiceNow solutions. Communication & Stakeholder Management: Strong skills in translating complex ideas into business-friendly narratives and influencing key stakeholders. Interpersonal Skills: High emotional intelligence, collaboration, and the ability to manage and resolve conflicts constructively. Presentation Skills: Confident in leading presentations and tailoring technical content to varied audiences.
You are an experienced ServiceNow Data & Integration Lead Architect who will play a vital role in designing and managing integrations between ServiceNow and enterprise platforms. Your responsibilities will include defining integration architecture, ensuring data quality and governance, and leading integration initiatives across the organization. Your primary responsibilities will involve leading the design, development, and implementation of integrations between ServiceNow and enterprise platforms, both cloud-based and on-premises. You will be tasked with defining and governing integration architecture, patterns, and best practices. Your expertise in ServiceNow data models, APIs, Integration Hub, and ETL/data pipeline approaches will be crucial in providing scalable integration solutions. Collaboration with business and technical stakeholders will be essential to capture requirements and translate them into effective integration solutions. You will be responsible for maintaining data consistency, integrity, and security across connected systems, while overseeing the troubleshooting and resolution of complex integration issues. Guiding and mentoring technical teams on ServiceNow integration standards and practices will be part of your role. As the ideal candidate, you must have proven experience as an Integration Architect/Lead with ServiceNow, possessing a strong knowledge of ServiceNow modules, data structures, and APIs such as REST, SOAP, MID Server, and Integration Hub. Hands-on experience with enterprise integration tools and middleware like MuleSoft, Dell Boomi, and Azure Integration Services is required. Your background should also include experience with data governance, transformation, and migration in enterprise environments. Strong problem-solving skills, stakeholder management, communication, and leadership capabilities are essential for this role. You will be expected to stay updated on new ServiceNow capabilities and recommend enhancements for continuous improvement, ensuring that the organization's integration solutions remain effective and efficient.,
JOB SUMMARY: We are seeking an experienced Scrum Master to lead Agile delivery and ensure seamless execution of projects. The ideal candidate will have expertise in Scrum methodologies, proficiency in MS Dynamics, and strong skills in metrics-driven reporting and working with Atlassian tools (creating queries, dashboards, and reports). This role requires close collaboration with cross-functional teams to manage dependencies, align priorities, and drive delivery commitments. JOB RESPONSIBILITIES: Facilitate Scrum ceremonies (sprint planning, stand-ups, retrospectives, etc.) and enforce Agile best practices. Collaborate with cross-functional teams to resolve dependencies and ensure delivery alignment. Create and maintain metrics-driven reporting using Atlassian tools (e.g., Jira, Confluence). Manage stakeholder expectations and ensure clarity on requirements and priorities. Drive delivery commitments with a focus on timelines and quality. Provide consultative guidance to teams and proactively mitigate risks. Adapt to travel requirements based on project or client needs. JOB QUALIFICATIONS: Proven experience as a Scrum Master in Agile environments. Hands-on experience with MS Dynamics and user flow mapping. Proficiency with Atlassian tools for managing workflows and reporting. Strong stakeholder management and consultative skills. Ability to work with cross-functional teams and resolve delivery challenges.
JOB SUMMARY: We are seeking a highly skilled SAP Analytics Cloud (SAC) Support Consultant to join our team. This role will be split between client-facing work and internal business development initiatives. The ideal candidate will have strong expertise in SAP Analytics Cloud (SAC), with additional exposure across other Enterprise Performance Management (EPM) tools such as Adaptive, Anaplan, TM1, Oracle EPM, OneStream, or Pigment, as well as integration with ERP systems. This position requires a combination of technical expertise, problem-solving ability, and communication skills to deliver SAC support, develop planning models, automate processes, and maintain reporting solutions. JOB RESPONSIBILITIES: Provide ongoing support and enhancements for SAP Analytics Cloud (SAC) solutions. Manage and maintain planning models, including: Public dimensions creation/maintenance and automation of data imports from S/4HANA. Version creation and maintenance. Automation of manual flat file uploads. Develop and execute data actions (data transfers, scripted calculations, and multi-actions) for model-to-model integration and workflow optimization. Configure and maintain data locking, security objects (folders, teams, roles, data access controls), and calendar tasks. Design, build, and enhance SAC stories including tables, charts, measures, and input controls. Troubleshoot and resolve SAC performance issues while ensuring accuracy, scalability, and reliability of solutions. Collaborate with business users, finance teams, and technical stakeholders to gather requirements and translate them into technical specifications. Contribute to internal business development initiatives and support cross-EPM platform projects when required. Maintain documentation for processes, configurations, and best practices. JOB QUALIFICATIONS: SAP Certified Associate – Data Analyst (SAP Analytics Cloud) certification. Strong proficiency in SAP Analytics Cloud (SAC) with hands-on implementation/support experience. Solid understanding of planning model management including data imports, versions, scripted calculations (nice to have), and data transfers. Experience in story creation (tables, charts, measures, input controls, scripting – nice to have). Familiarity with security administration (roles, teams, folders, data access). Knowledge of calendar task management and SAC governance best practices. Strong Excel skills, including power queries for flat file restructuring automation. Experience with ERP data integration (S/4HANA preferred). Strong analytical and problem-solving skills with the ability to work independently and under pressure. Excellent communication and interpersonal skills for stakeholder engagement.
JOB SUMMARY: We are seeking an experienced SAP HCM Consultant with strong expertise in SAP Cloud Platform Integration (CPI) and ABAP development. The role will focus on integrating SAP SuccessFactors with on-premises and cloud systems, as well as supporting HR and Payroll-related customizations within SAP HCM. JOB RESPONSIBILITIES: Design, configure, and enhance iFlows in SAP CPI for integrations with SAP SuccessFactors and third-party systems. Develop and maintain integration scenarios using APIs, exception handling, and message mapping. Perform ABAP development for HR and Payroll interfaces, enhancements, user exits, and custom reports. Work with HR forms (Adobe Forms) to deliver customized outputs. Collaborate with functional teams to ensure smooth delivery of HR-related solutions. Provide technical support and troubleshooting for integration and HCM-related issues. JOB QUALIFICATIONS: Advanced hands-on experience with SAP Cloud Platform Integration (CPI), including iFlow design, enhancements, configuration, exception handling, message mapping, and API-based integrations. Strong ABAP development experience in HR and Payroll contexts (interfaces, enhancements, user exits, Adobe Forms, and custom reports). Solid knowledge of SAP SuccessFactors and SAP HCM integration points. Ability to troubleshoot complex integration and system issues. Excellent communication and stakeholder management skills.
JOB SUMMARY: We are seeking a highly skilled Senior .NET Engineer to join our team. In this role, you will be responsible for maintaining and enhancing distributed systems, implementing security upgrades, and extending features on top of our existing .NET microservices. You will also focus on improving performance, ensuring reliability, and strengthening automated test coverage. JOB RESPONSIBILITIES: Perform security upgrades, including patching libraries and dependencies in .NET microservices. Troubleshoot and resolve issues in existing distributed systems. Enhance and extend features on top of existing .NET microservices. Conduct performance tuning and reliability improvements across services. Maintain and improve automated test coverage using xUnit/NUnit, Moq, and Playwright. Monitor system health and performance using Dynatrace, New Relic, or similar APM tools. Ensure compliance with security and operational standards across services. Collaborate with DevOps and platform teams to ensure smooth CI/CD and deployment processes. JOB QUALIFICATIONS: Extensive hands-on experience with .NET Core / .NET 6+ and microservices architecture. Solid understanding of distributed systems, REST APIs, and asynchronous processing. Proven experience with automated testing frameworks (xUnit, NUnit, Moq, Playwright). Proficiency with application performance monitoring tools such as Dynatrace or New Relic. Experience working with CI/CD pipelines, containerization (Docker/Kubernetes), and cloud platforms (Azure, AWS, or GCP). Strong debugging, problem-solving, and analytical skills. Knowledge of secure coding practices and software security standards.
JOB SUMMARY: We are seeking an experienced Scrum Master to lead Agile delivery and ensure seamless execution of projects. The ideal candidate will have expertise in Scrum methodologies, proficiency in MS Dynamics, and strong skills in metrics-driven reporting and working with Atlassian tools (creating queries, dashboards, and reports). This role requires close collaboration with cross-functional teams to manage dependencies, align priorities, and drive delivery commitments. JOB RESPONSIBILITIES: Facilitate Scrum ceremonies (sprint planning, stand-ups, retrospectives, etc.) and enforce Agile best practices. Collaborate with cross-functional teams to resolve dependencies and ensure delivery alignment. Create and maintain metrics-driven reporting using Atlassian tools (e.g., Jira, Confluence). Manage stakeholder expectations and ensure clarity on requirements and priorities. Drive delivery commitments with a focus on timelines and quality. Provide consultative guidance to teams and proactively mitigate risks. Adapt to travel requirements based on project or client needs. JOB QUALIFICATIONS: Proven experience as a Scrum Master in Agile environments. Hands-on experience with MS Dynamics and user flow mapping. Proficiency with Atlassian tools for managing workflows and reporting. Strong stakeholder management and consultative skills. Ability to work with cross-functional teams and resolve delivery challenges.
JOB SUMMARY: We are seeking an experienced Dynamics 365 Customer Insights (Data) Architect / Expert for a short-term engagement to support remedial and optimization work within the client’s existing Dynamics 365 Customer Insights (Data) environment. The successful candidate will bring deep technical expertise in Customer Insights – Data (CI-D) and ideally some exposure to Customer Insights – Journeys (CI-J), to ensure the platform is properly configured, optimized, and aligned with best practices. JOB RESPONSIBILITIES: Assess and remediate existing Dynamics Customer Insights (Data) setup to address configuration, data model, and process issues. Optimize data ingestion, unification, segmentation, and enrichment processes within CI-D. Review and enhance existing Customer Profiles, Measures, and Segments for performance and accuracy. Ensure the Customer Insights instance aligns with Microsoft-recommended best practices and security guidelines. Collaborate with business and technical stakeholders to ensure platform configuration supports business requirements. Provide recommendations for future improvements, including integration or alignment with CI-Journeys. Deliver clear documentation and knowledge transfer to client technical teams. JOB QUALIFICATIONS: 5+ years of experience in Dynamics 365 ecosystem, with at least 2+ years focused on Customer Insights (Data). Proven hands-on experience with Microsoft Dynamics 365 Customer Insights – Data (CI-D). Experience designing, configuring, and optimizing CI-D environments. Strong understanding of data unification, ingestion, segmentation, measures, and KPIs in Customer Insights. Exposure to Customer Insights – Journeys (CI-J) is beneficial but not essential. Solid understanding of data flows between Dynamics 365 apps, Dataverse, and external sources. Microsoft Certifications related to Dynamics 365 / Power Platform preferred. Ability to diagnose configuration issues and implement corrective actions efficiently. Strong stakeholder communication skills and ability to work independently in a short-term project setup.
JOB SUMMARY: We are seeking an experienced Scrum Master to lead Agile delivery and ensure seamless execution of projects. The ideal candidate will have expertise in Scrum methodologies, proficiency in MS Dynamics, and strong skills in metrics-driven reporting and working with Atlassian tools (creating queries, dashboards, and reports). This role requires close collaboration with cross-functional teams to manage dependencies, align priorities, and drive delivery commitments. JOB RESPONSIBILITIES: Facilitate Scrum ceremonies (sprint planning, stand-ups, retrospectives, etc.) and enforce Agile best practices. Collaborate with cross-functional teams to resolve dependencies and ensure delivery alignment. Create and maintain metrics-driven reporting using Atlassian tools (e.g., Jira, Confluence). Manage stakeholder expectations and ensure clarity on requirements and priorities. Drive delivery commitments with a focus on timelines and quality. Provide consultative guidance to teams and proactively mitigate risks. Adapt to travel requirements based on project or client needs. JOB QUALIFICATIONS: Proven experience as a Scrum Master in Agile environments. Hands-on experience with MS Dynamics and user flow mapping. Proficiency with Atlassian tools for managing workflows and reporting. Strong stakeholder management and consultative skills. Ability to work with cross-functional teams and resolve delivery challenges.
JOB SUMMARY: We are seeking an experienced Dynamics 365 Customer Insights (Data) Architect / Expert for a short-term engagement to support remedial and optimization work within the client’s existing Dynamics 365 Customer Insights (Data) environment. The successful candidate will bring deep technical expertise in Customer Insights – Data (CI-D) and ideally some exposure to Customer Insights – Journeys (CI-J), to ensure the platform is properly configured, optimized, and aligned with best practices. JOB RESPONSIBILITIES: Assess and remediate existing Dynamics Customer Insights (Data) setup to address configuration, data model, and process issues. Optimize data ingestion, unification, segmentation, and enrichment processes within CI-D. Review and enhance existing Customer Profiles, Measures, and Segments for performance and accuracy. Ensure the Customer Insights instance aligns with Microsoft-recommended best practices and security guidelines. Collaborate with business and technical stakeholders to ensure platform configuration supports business requirements. Provide recommendations for future improvements, including integration or alignment with CI-Journeys. Deliver clear documentation and knowledge transfer to client technical teams. JOB QUALIFICATIONS: 5+ years of experience in Dynamics 365 ecosystem, with at least 2+ years focused on Customer Insights (Data). Proven hands-on experience with Microsoft Dynamics 365 Customer Insights – Data (CI-D). Experience designing, configuring, and optimizing CI-D environments. Strong understanding of data unification, ingestion, segmentation, measures, and KPIs in Customer Insights. Exposure to Customer Insights – Journeys (CI-J) is beneficial but not essential. Solid understanding of data flows between Dynamics 365 apps, Dataverse, and external sources. Microsoft Certifications related to Dynamics 365 / Power Platform preferred. Ability to diagnose configuration issues and implement corrective actions efficiently. Strong stakeholder communication skills and ability to work independently in a short-term project setup.
JOB SUMMARY: The Workday HCM Test Writer & Execution Analyst plays a key role in ensuring that the new Workday Human Capital Management solution meets functional and business requirements through thorough and accurate testing. This position is responsible for designing, writing, and executing detailed test cases across HCM modules, identifying and managing defects, and working collaboratively with business and technical teams to ensure a quality outcome for the Workday ERP implementation. JOB RESPONSIBILITIES: Test Planning & Design Analyze Workday HCM business process documentation, configuration workbooks, and functional specifications to derive test conditions and scenarios. Develop detailed, step-by-step test scripts for relevant test phases including System Integration Testing (SIT), End-to-End Testing (E2E), and User Acceptance Testing (UAT) support. Identify test data requirements and prepare or coordinate test data setup in the Workday tenant. Maintain traceability between test cases, requirements, and defects to ensure full test coverage. Test Execution & Defect Management Execute manual or automated test cases in the Workday HCM tenant and integrated systems. Record test outcomes and provide clear, evidence-based results. Identify, log, and track defects using the designated defect management tool (e.g., JIRA, Azure DevOps, ALM). Participate in defect triage meetings, providing detailed reproduction steps, screenshots, and test evidence. Retest and validate resolved defects to confirm fixes and prevent regression issues. Collaboration & Support Work collaboratively with Workday Functional Consultants, HCM configuration leads, integration teams, and business subject matter experts. Support business testers during UAT phases with guidance, clarification, and issue investigation. Participate in test progress reviews and provide accurate status updates to the Test Lead. Contribute to test documentation, reports, and continuous improvement of test processes and templates. Quality and Assurance: Ensure testing activities align with the overall Test Strategy and Workday Program Quality Framework. Apply consistent testing methodologies and adhere to defect management and test closure criteria. Support test readiness activities for mock runs, go-live validation, and post-implementation verification. Key Deliverables: Detailed HCM test scenarios and test scripts Executed test evidence and results documentation Defect logs and resolution validation Traceability matrix linking requirements to tests and defects Test summary and closure reports Modules: Core HCM Absence Compensation Recruiting and Onboarding Payroll Interface / Integrations (where applicable) Security & Roles Testing JOB QUALIFICATIONS: 2–4 years’ experience in ERP or SaaS testing, with a minimum of 1 year focused on Workday HCM. Proven experience writing and executing test scripts from business process documentation and functional designs. Understanding of Workday business process configuration and security model. Experience using test management and defect tracking tools such as JIRA, Zephyr, Xray, or Azure DevOps. Excellent analytical and documentation skills with strong attention to detail. Strong interpersonal skills and the ability to work effectively in a multi-disciplinary project environment. Ability to prioritise work under tight deadlines and manage competing demands. Experience testing multiple Workday modules or integrations between Workday and third-party systems (e.g., Payroll, Finance, or Identity Management). Familiarity with Agile or Hybrid delivery methodologies.
JOB SUMMARY: We are seeking a skilled Dynamics CRM Developer with hands-on experience in building and extending Microsoft Copilot capabilities within the Dynamics 365 Customer Engagement (CE) platform. The ideal candidate will be responsible for designing, developing, customizing, and integrating solutions that leverage Dynamics 365, Power Platform, and Copilot to enhance automation, customer experience, and business productivity. JOB RESPONSIBILITIES: Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 CE/CRM. Build and extend Copilot experiences in Dynamics 365 to enable conversational AI, contextual assistance, and task automation. Utilize Power Platform tools (Power Automate, Power Apps, Power Virtual Agents, Power BI) to create seamless end-to-end business solutions. Collaborate with functional and technical teams to understand business requirements and translate them into scalable CRM solutions. Develop and maintain custom connectors, data integrations (using Dataverse, Azure Logic Apps, or APIs), and PowerFx expressions. Ensure solutions follow Microsoft’s best practices for security, performance, and maintainability. Perform system testing, debugging, and deployment of custom solutions. Document technical designs, configurations, and deployment procedures. JOB QUALIFICATIONS: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4+ years of experience in Dynamics 365 Customer Engagement (CRM) development. Proven experience developing and customizing solutions using Dynamics 365 SDK, JavaScript, C#, Power Automate, and Dataverse. Hands-on experience with Microsoft Copilot, Copilot Studio, or integrating Azure OpenAI Services into Dynamics 365 environments. Experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents). Familiarity with Azure services such as Logic Apps, Functions, and API Management. Strong understanding of CRM data model, business rules, forms, and security roles. Excellent problem-solving, communication, and documentation skills. Microsoft certifications such as PL-400 (Power Platform Developer) or MB-600 (Power Platform Solution Architect) are a plus.
JOB SUMMARY: The Senior ServiceNow Administrator will be responsible for the administration, configuration, and optimization of multiple ServiceNow instances across development, test, and production environments. This is a technically focused, hands-on role that will manage day-to-day platform operations, ensure stability and security, and drive continuous improvement initiatives. The Senior Administrator will work closely with VJ and the Ashurst team—who own the ServiceNow licenses and environments—to ensure seamless coordination and alignment across systems. The role also provides technical advice on access, security, and best practices to maintain a controlled, compliant ServiceNow ecosystem. JOB RESPONSIBILITIES: Administer, configure, and maintain multiple ServiceNow instances (Dev, Test, Prod) ensuring consistent performance, stability, and data integrity. Collaborate with VJ and Ashurst to manage and support their ServiceNow environments, adhering to governance and security policies. Lead platform upgrades, patches, and releases, ensuring minimal disruption and compliance with organizational standards. Develop and maintain workflows, automation, integrations, and reports to support IT service delivery processes. Oversee user management, roles, access controls, and security configurations, providing expert guidance on best practices. Support and enhance ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB) and other implemented applications. Coordinate with developers, process owners, and business stakeholders to implement scalable solutions that follow ITIL and ITSM standards. Identify and execute process automation opportunities through Flow Designer and IntegrationHub. Perform regular audits to maintain data quality, configuration compliance, and CMDB accuracy. Provide technical mentoring and serve as the escalation point for complex ServiceNow issues. JOB QUALIFICATIONS: Bachelor’s degree in Information Technology, Computer Science, or a related field. 6+ years of experience as a ServiceNow Administrator in enterprise or multi-instance environments. Demonstrated hands-on experience building, managing, and maintaining multiple ServiceNow instances (Dev/Test/Prod). Strong understanding of access control (ACLs), roles, and security administration within ServiceNow. Proven experience supporting platform integrations, automation, and performance tuning. Expertise in ITSM modules and understanding of ITIL-aligned processes. ServiceNow Certified System Administrator (CSA) required; CIS – ITSM or other advanced certifications preferred. Excellent problem-solving, documentation, and stakeholder communication skills. Experience collaborating with external partners or vendors in shared-environment setups is an advantage. Familiarity with Agile/Scrum methodologies.
JOB SUMMARY: We are seeking mid to senior-level Technical Support professionals with hands-on experience in Yardi to provide Level 1 and Level 2 application support. The successful candidates will handle incidents, service requests, and problem resolution while ensuring minimal disruption to business operations. JOB RESPONSIBILITIES: Provide L1 & L2 support for Yardi applications, including troubleshooting, issue resolution, and user assistance. Monitor system performance, logs, and integration points to proactively identify potential issues. Manage incidents and service requests through the ticketing system, ensuring SLAs are met. Escalate complex issues to L3 or development teams when necessary, with detailed documentation. Perform basic configuration, testing, and validation of system fixes or enhancements. Collaborate with Deloitte’s functional and technical teams to ensure smooth operation of Yardi environments. Support periodic upgrades, data maintenance, and user training as required. Prepare and maintain support documentation, runbooks, and standard operating procedures. JOB QUALIFICATIONS: 3–8 years of experience in technical or application support, preferably with Yardi Voyager or other Yardi modules (e.g., PAYscan, RENTCafé, CRM, Orion). Strong understanding of property management and real estate business processes. Proficiency in SQL for data queries and troubleshooting. Experience with incident management tools (e.g., ServiceNow, Jira). Good knowledge of Windows Server and database environments. Excellent communication skills and ability to liaise with end users and cross-functional teams. Analytical and problem-solving mindset with attention to detail. SOFT SKILLS: Excellent verbal and written communication skills Excellent interpersonal and conflict resolution skills. Strong analytical and problem-solving skills. Adaptable and flexible Organized and keen to details. Can work well within a team. Has the initiative and self-drive Able to work independently and under minimal supervision.
JOB SUMMARY: The Senior ServiceNow Administrator will be responsible for the administration, configuration, and optimization of multiple ServiceNow instances across development, test, and production environments. This is a technically focused, hands-on role that will manage day-to-day platform operations, ensure stability and security, and drive continuous improvement initiatives. The Senior Administrator will work closely with VJ and the Ashurst team—who own the ServiceNow licenses and environments—to ensure seamless coordination and alignment across systems. The role also provides technical advice on access, security, and best practices to maintain a controlled, compliant ServiceNow ecosystem. JOB RESPONSIBILITIES: Administer, configure, and maintain multiple ServiceNow instances (Dev, Test, Prod) ensuring consistent performance, stability, and data integrity. Collaborate with VJ and Ashurst to manage and support their ServiceNow environments, adhering to governance and security policies. Lead platform upgrades, patches, and releases, ensuring minimal disruption and compliance with organizational standards. Develop and maintain workflows, automation, integrations, and reports to support IT service delivery processes. Oversee user management, roles, access controls, and security configurations, providing expert guidance on best practices. Support and enhance ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB) and other implemented applications. Coordinate with developers, process owners, and business stakeholders to implement scalable solutions that follow ITIL and ITSM standards. Identify and execute process automation opportunities through Flow Designer and IntegrationHub. Perform regular audits to maintain data quality, configuration compliance, and CMDB accuracy. Provide technical mentoring and serve as the escalation point for complex ServiceNow issues. JOB QUALIFICATIONS: Bachelor’s degree in Information Technology, Computer Science, or a related field. 6+ years of experience as a ServiceNow Administrator in enterprise or multi-instance environments. Demonstrated hands-on experience building, managing, and maintaining multiple ServiceNow instances (Dev/Test/Prod). Strong understanding of access control (ACLs), roles, and security administration within ServiceNow. Proven experience supporting platform integrations, automation, and performance tuning. Expertise in ITSM modules and understanding of ITIL-aligned processes. ServiceNow Certified System Administrator (CSA) required; CIS – ITSM or other advanced certifications preferred. Excellent problem-solving, documentation, and stakeholder communication skills. Experience collaborating with external partners or vendors in shared-environment setups is an advantage. Familiarity with Agile/Scrum methodologies.
JOB SUMMARY: We are seeking mid to senior-level Technical Support Engineers (Level 2) with hands-on experience in Yardi to provide application support focused on troubleshooting and configuration across key Yardi modules. The successful candidates will handle incidents, service requests, and problem resolution while ensuring minimal disruption to business operations. This role will follow Australian business hours, with flexibility to extend support when required. JOB RESPONSIBILITIES: Provide L2 technical support for Yardi applications, focusing on troubleshooting and configuration across various modules. Support and maintain Yardi applications and modules, including :Fund Management Investment Management Core GL Leasing Pad (winding back) Job Costing (winding back) Analyze, diagnose, and resolve system issues while ensuring root cause identification and preventive measures. Monitor system performance, logs, and integrations to proactively identify potential issues. Manage incidents and service requests through the ticketing system, ensuring SLAs are met. Collaborate with functional and technical teams to support system stability and continuous improvement. Prepare and maintain technical documentation, support guides, and SOPs. JOB QUALIFICATIONS: 3–8 years of experience in technical or application support, preferably with Yardi Voyager or related modules. Strong understanding of property management, real estate, and investment management processes. Proficiency in SQL for data queries and troubleshooting. Experience with incident management tools (e.g., ServiceNow, Jira). Familiarity with Windows Server and database environments. Excellent communication, analytical, and problem-solving skills. Ability to work independently, adapt to change, and handle time-sensitive issues.
JOB SUMMARY: We are seeking an experienced ServiceNow Architect to lead the design and implementation of a migration project to the Customer Service Management (CSM) module. The ideal candidate will have a strong background in ServiceNow architecture, hands-on expertise with CSM, and experience migrating from legacy or other ServiceNow modules to CSM. This role requires deep technical knowledge, solution design experience, and the ability to work closely with stakeholders to ensure a smooth and scalable migration. JOB RESPONSIBILITIES: Lead the end-to-end architectural design and technical direction for the ServiceNow CSM migration project. Assess existing ServiceNow modules, configurations, and integrations to develop a detailed migration roadmap. Design scalable and maintainable CSM solutions aligned with business objectives and platform best practices. Define and document the overall architecture, data models, workflows, integrations, and security framework. Collaborate with business analysts, developers, and platform owners to ensure seamless migration and transition. Provide technical leadership and guidance to development and implementation teams. Conduct code reviews, solution validations, and performance optimization activities. Manage integration points with external systems (e.g., CRM, ERP, ITSM). Ensure alignment with ServiceNow best practices and maintain compliance with governance standards. Provide post-migration support and contribute to continuous improvement efforts. JOB QUALIFICATIONS: Bachelor’s degree in computer science, Information Technology, or related field. 5+ years of hands-on experience in ServiceNow implementation and architecture. Strong expertise in ServiceNow Customer Service Management (CSM) module—configuration, customization, and migration. Experience with ServiceNow platform architecture, including Flow Designer, Integration Hub, UI Policies, Business Rules, and ACLs. Proven experience designing integrations between ServiceNow and third-party systems (e.g., REST/SOAP APIs, MID Servers). Experience migrating from legacy systems or ITSM modules to ServiceNow CSM is highly preferred. ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – CSM certification preferred. Strong analytical, problem-solving, and stakeholder management skills.