Yardi Technical Support Engineer

3 - 8 years

2 - 6 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Part Time

Job Description

JOB SUMMARY:

We are seeking mid to senior-level Technical Support professionals with hands-on experience in Yardi to provide Level 1 and Level 2 application support. The successful candidates will handle incidents, service requests, and problem resolution while ensuring minimal disruption to business operations.

JOB RESPONSIBILITIES:

  • Provide L1 & L2 support for Yardi applications, including troubleshooting, issue resolution, and user assistance.
  • Monitor system performance, logs, and integration points to proactively identify potential issues.
  • Manage incidents and service requests through the ticketing system, ensuring SLAs are met.
  • Escalate complex issues to L3 or development teams when necessary, with detailed documentation.
  • Perform basic configuration, testing, and validation of system fixes or enhancements.
  • Collaborate with Deloitte’s functional and technical teams to ensure smooth operation of Yardi environments.
  • Support periodic upgrades, data maintenance, and user training as required.
  • Prepare and maintain support documentation, runbooks, and standard operating procedures.

JOB QUALIFICATIONS:

  • 3–8 years of experience in technical or application support, preferably with Yardi Voyager or other Yardi modules (e.g., PAYscan, RENTCafé, CRM, Orion).
  • Strong understanding of property management and real estate business processes.
  • Proficiency in SQL for data queries and troubleshooting.
  • Experience with incident management tools (e.g., ServiceNow, Jira).
  • Good knowledge of Windows Server and database environments.
  • Excellent communication skills and ability to liaise with end users and cross-functional teams.
  • Analytical and problem-solving mindset with attention to detail.

SOFT SKILLS:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills.
  • Strong analytical and problem-solving skills.
  • Adaptable and flexible
  • Organized and keen to details.
  • Can work well within a team.
  • Has the initiative and self-drive
  • Able to work independently and under minimal supervision.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You