Yardi Technical Support Engineer

JOB SUMMARY:

We are seeking mid to senior-level Technical Support professionals with hands-on experience in Yardi to provide Level 1 and Level 2 application support. The successful candidates will handle incidents, service requests, and problem resolution while ensuring minimal disruption to business operations.

JOB RESPONSIBILITIES:

• Provide L1 & L2 support for Yardi applications, including troubleshooting, issue resolution, and user assistance.
• Monitor system performance, logs, and integration points to proactively identify potential issues.
• Manage incidents and service requests through the ticketing system, ensuring SLAs are met.
• Escalate complex issues to L3 or development teams when necessary, with detailed documentation.
• Perform basic configuration, testing, and validation of system fixes or enhancements.
• Collaborate with Deloitte’s functional and technical teams to ensure smooth operation of Yardi environments.
• Support periodic upgrades, data maintenance, and user training as required.
• Prepare and maintain support documentation, runbooks, and standard operating procedures.

JOB QUALIFICATIONS:

• 3–8 years of experience in technical or application support, preferably with Yardi Voyager or other Yardi modules (e.g., PAYscan, RENTCafé, CRM, Orion).
• Strong understanding of property management and real estate business processes.
• Proficiency in SQL for data queries and troubleshooting.
• Experience with incident management tools (e.g., ServiceNow, Jira).
• Good knowledge of Windows Server and database environments.
• Excellent communication skills and ability to liaise with end users and cross-functional teams.
• Analytical and problem-solving mindset with attention to detail.

SOFT SKILLS:

• Excellent verbal and written communication skills
• Excellent interpersonal and conflict resolution skills.
• Strong analytical and problem-solving skills.
• Adaptable and flexible
• Organized and keen to details.
• Can work well within a team.
• Has the initiative and self-drive
• Able to work independently and under minimal supervision.