Service Now Developer

Job Title: Service Now Developer

Experience Required: 6+ Years

Location: Hybrid-2day in month. Bangalore, Noida, Pune, Hyderabad, Chennai

Job Type: Contract

Job Summary:

We are seeking an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow platform development, administration, and IT Service Management (ITSM). The ideal candidate will have strong expertise in ServiceNow ITBM, CMDB/CSDM, and other modules, along with certifications in System Administration and Development. This role requires a proactive individual with excellent communication skills, strong problem-solving abilities, and the capability to work independently or collaboratively in a multi-client environment.

Key Skills & Qualifications:

• 6+ years of experience in ServiceNow platform and IT Service Management.
• Strong hands-on knowledge of modules:
• Incident, Problem, Change, Asset Management, Service Catalog/Request
• IT Business Management (ITBM) – Ideation, Demand, PPM, Resource Management
• CMDB/CSDM
• Experience in configuration, customization, migration, version upgrades, and standardization.
• Proficient in developing workflows, business rules, UI policies, client scripts, and catalog items.
• Ability to administer and support Service Catalog and change tickets.
• Strong skills in data analysis, dashboard creation, and reporting.
• Experience working with standalone and multi-domain instances.
• Ability to create and maintain system design documentation and incident templates.
• Facilitate Change Advisory Board (CAB) meetings and support audit processes.
• Support users via RITM/Incident tickets and fulfill SLA-based tasks.
• Strong communication (verbal and written) and stakeholder management skills.

Certifications:

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Working knowledge of Agile methodologies and remote collaboration.

Roles & Responsibilities:

• Lead the planning, configuration, implementation, and delivery of ServiceNow modules.
• Engage with internal teams and clients to gather requirements and design sustainable ServiceNow solutions.
• Customize and develop core ServiceNow modules as per business needs.
• Monitor and support platform upgrades, integrations, and patches.
• Develop dashboards, reports, and KPIs tailored to business insights.
• Maintain platform integrity and ensure compliance with company and regulatory standards.
• Participate in agile ceremonies and collaborate with cross-functional teams.
• Handle multiple requests and prioritize tasks effectively to meet deadlines.
• Document configuration changes, develop user guides, and maintain knowledge base articles.
• Continuously identify areas for improvement and automation.