Service Now Developer

Job Summary:

ServiceNow Developer

Key Responsibilities:

• Design and develop customized applications on the

  ServiceNow platform

  including workflows, UI actions, UI policies, business rules, client scripts, and data imports.
• Implement and manage

  ITSM modules

  such as Incident, Problem, Change, Request, and CMDB.
• Work on

  ServiceNow modules

  such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements.
• Develop and configure

  ServiceNow Integrations

  (REST, SOAP, MID Servers) with external systems.
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Participate in

  Agile/Scrum ceremonies

  and contribute to sprint planning, retrospectives, and demos.
• Ensure adherence to coding standards, change management, and release processes.
• Support platform upgrades, patching, and performance tuning.
• Mentor junior developers and conduct code reviews for quality assurance.
• Ensure the platform follows

  best practices for security, performance, and scalability

  .

Required Skills:

• Strong knowledge of

  JavaScript

  ,

  Glide API

  ,

  REST/SOAP Web Services

  ,

  HTML/CSS

  .
• Experience with

  Flow Designer

  ,

  Service Portal

  ,

  Scoped Applications

  , and

  Custom Tables

  .
• Good understanding of

  CMDB design

  ,

  Discovery

  , and

  Event Management

  (if applicable).
• Proven experience in implementing and maintaining

  custom integrations

  .
• Experience with

  ServiceNow upgrade cycles

  , patching, and troubleshooting.
• Familiarity with

  ATF (Automated Test Framework)

  ,

  Performance Analytics

  , and

  Virtual Agent

  is a plus.
• ServiceNow Certifications such as

  Certified System Administrator (CSA)

  ,

  Certified Application Developer (CAD)

  , or module-specific certifications (e.g., ITSM, ITOM) are highly preferred.

Soft Skills:

• Strong communication and documentation skills.
• Ability to lead small technical teams or guide junior developers.
• Problem-solving mindset with a proactive attitude.
• Comfortable working in a

  fast-paced, dynamic environment

  with cross-functional teams.

Preferred:

• Exposure to ServiceNow

  Architectural design

  or

  Technical Lead

  roles.
• Experience in working with

  global delivery models

  .
• Experience with

  DevOps pipelines

  for ServiceNow (CI/CD).

Qualifications & Experience:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• 6-10 years of ServiceNow development experience across multiple modules.