26 Virtual Agent Jobs

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensure that detailed designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification. Ensure the overall user experience is taken into account when designing new solutions and services. Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope. Take accountability for platform governance including Platform performance and security. Minimum Requirements: - 12+ years of relevant IT experience - 5+ years of experience on the ServiceNow Platform - Certified ServiceNow Implementation Specialist - Deep Knowledge of the ServiceNow platform and modules - Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub, and Custom applications (minimum two modules) - Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings - Excellent communication and team collaboration skills - Strong ability to interact and operate in an international environment, across various domains, functions, and levels - Capable of interacting in business (non-IT) language - Experience with Agile tools and techniques - Good to have experience with application development and methodologies, ITIL / GxP - Exposure/experience in GenAI and Now Assist implementation Why consider Novartis Novartis touched 769 million lives with its medicines in 2022, and while proud of this, there is more that can be done to help improve and extend people's lives. Novartis believes that new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable, and inclusive environment inspires new ways of working. Novartis believes in thriving potential in an unbossed culture underpinned by integrity, curiosity, and flexibility. Collaborating with courage to aggressively and ambitiously tackle the world's toughest medical challenges can reinvent what's possible. The greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis. Benefits and Rewards: Read Novartis" handbook to learn about all the ways they help employees thrive personally and professionally. Division: Operations Business Unit: Universal Hierarchy Node Location: India Site: Hyderabad (Office) Company/Legal Entity: IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area: Technology Transformation Job Type: Full-time Employment Type: Regular Shift Work: No Join the Novartis Network: Not the right Novartis role for you Sign up to the talent community to stay connected and learn about suitable career opportunities as soon as they come up.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

As a ServiceNow Developer with over 10 years of experience, you will play a crucial role in developing enhancements and improvements on the ServiceNow Platform, focusing on ITSM, ITAM, Service Portal, and Virtual Agent applications. Your responsibilities will encompass the entire software development life cycle, from requirement gathering to design, development, testing, and deployment of solutions. You will serve as a Trusted Advisor, providing technical expertise to ServiceNow product owners and customers, delivering strategic initiatives, incremental improvements, and ensuring client expectations are met. Your key responsibilities will include driving the ServiceNow roadmap, identifying continuous service improvements, and mentoring the development and administration teams on ServiceNow concepts and capabilities. To excel in this role, you must have a total of 10 years of experience with at least 5-7 years in ServiceNow. Your expertise should extend to web development concepts, application architecture, and in-depth knowledge of the ServiceNow platform, including customizations such as UI Policy, Client Scripts, Workflows, UI Action, and more. You should also possess a rich understanding of ITIL practices and ServiceNow ITSM modules, with experience in implementing Change Management, Incident Management, Problem Management, and other modules. Your technical skills should include proficiency in web-based languages such as JavaScript, CSS, Jelly, XML, HTML, and Glide, as well as experience in integrating ServiceNow with other platforms through APIs like SOAP/REST. Additionally, you should be ServiceNow Administration and ITIL V3 Foundation certified, with experience in reporting, automated testing, and administration aspects of ServiceNow. Experience in working in an agile environment, good communication and presentation skills, and a Bachelor's degree in a relevant field are also required. If you are looking to leverage your expertise as a ServiceNow Lead Developer in a dynamic IT/Computers-Software industry, this role offers the opportunity to drive strategic projects, provide technical leadership, and deliver innovative solutions to meet client needs.,

Job Title: Associate Director Power Platform Job Date: 09-07-25 Job Location: 90% - Remote Job Type: Full Time Job Summary: Our client is a specialized digitalization solutions provider with strong presence in Europe. Established in 2019 in Germany, we are dedicated to delivering innovative solutions in the areas of Data platforms and Integrations, BI, RPA and AI. We cater to large corporates as well as SMEs, helping them maximize value from new-age technologies. We look now to create our own presence in India. If you would enjoy being among the earliest employees in India, working with leadership closely to build our Indian delivery capabilities, then this is a great opportunity for you. Position Overview: As an Associate Director - Power Platform, you will be one of our core senior India based team. You will be responsible for leading the design, implementation, and optimization of RPA and Low Code solutions leveraging the Power Platform for our high-profile European clients. You will be hands-on and work closely with clients to understand their needs, provide expert guidance, and develop solutions that integrate Power Automate with PowerBI and Power Apps. Additionally, you will play a key role in building and mentoring a team focused on Power Platform solutions, ensuring the growth and capability of our Power Platform practice. This position requires a good balance of technical and leadership capabilities, supporting the customers and at the same time, growing the India presence. Job Responsibilities: • Collaborate with large European firms to analyze business processes and identify automation opportunities using Power Automate, Power BI, and Power Apps. • Design, develop, and implement innovative solutions that integrate with various Power Platform products such as Power Automate with Power BI for data visualization and reporting. • Create custom applications using Power Apps that enhance automation and user experience. • Set up Power Platform within organizations, together with best practice governance from security, quality and performance and commercial perspective • Provide training and support to clients on Power Platform functionalities and best practices. • Help build and develop a dedicated team of Power Platform consultants, sharing knowledge and fostering a collaborative environment. • Conduct performance tuning and troubleshooting of existing solutions to ensure optimal operation. • Stay updated on the latest features and updates in Low Code and RPA space • Leverage AI tools such as Coder, Claude Code and ChatGPT to expedite project delivery • Bring thought leadership in client meetings and build customer confidence in our company • Prepare structured documentation, including process maps, technical specifications, and user guides. • Mentor junior consultants and contribute to the development of best practices within the team. Participate in project planning, estimation, and status reporting Job Requirements: Educational qualifications • Minimum bachelors degree in computer science, Information Technology, or a related field. Technical qualifications 10+ years of experience in IT, minimum 7+ years in RPA and Low-Code development, specifically Microsoft Power Platform. Proficient in creating high-quality solutions in Power Platform, leveraging all components such as Power Apps, Power Automate, Power pages, virtual agents, etc. Should have experience in implementing Power Platform governance within organizations. Strong knowledge of integrating solutions with the Microsoft 365, Dynamics 365 and Power platform portfolio Good understanding of how to roll out Power platform within organizations incl. product flavors and licenses Ability to accurately estimate effort needed and drive the pace of the project to deliver within time. Must have participated in pre-sales support and business development activities Hands-on experience on Power BI, data engineering as well as data warehousing on cloud a huge plus. Experience with REST APIs and custom integrations with variety of systems a huge plus Relevant certifications (e.g., Microsoft Certified: Power Platform Solution Architect) are a plus. Personal Attributes Experience dealing with customers at technical and non-technical level. Ability to lead conversations and structure ambiguous topics Self-starter motivation to excel without needing supervision Excellent problem-solving skills and the ability to analyze complex business requirements. Strong communication and interpersonal skills, with a focus on client engagement and satisfaction. Proven experience in team building or mentorship is a plus. Salary & Perks: Salary no bar for the right candidate. Competitive salary commensurate with experience and qualifications. Opportunity for career growth and advancement.

Hello Everyone, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Sr ServiceNow Admin and Sr Developer Location: Pune, Hyderabad, Bangalore. Role: Contract Job Purpose The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software. Responsibilities Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform. User and application administration: Manage user accounts, roles, and access to the platform. Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications. Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues. Collaboration: Collaborate with stakeholders to develop workflows and understand their goals. Platform monitoring: Use tools to monitor the platform's health and identify areas of concern. Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX. Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Integrate external data sources into ServiceNow Maintain business services and configuration item relationships in ServiceNow Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations Build custom dashboards based on custom application data models and external data sources Customize and configure workflows and define notifications as part of custom workflows in applications Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets Implement complex flows for Catalog Items using Workflows and Flow Designer Test custom applications and publish/deploy to the concerned users Responsible for data model changes and data-migrations for ServiceNow custom applications Troubleshoot production problems related to ServiceNow custom applications Lead integration of new products based on client requirements Address problems of systems integration, compatibility and multiple platforms Consult with project teams and end users to identify application requirements Assist in the evaluation and recommendation of application software packages, application integration and testing tools Participate in development of software user manuals and technical reports Qualifications Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.) Extensive knowledge and experience in the following: Using ServiceNow API Developing custom ServiceNow applications and web-based applications Python, JavaScript or AngularJS Application integration experience with Active Directory using methods such as LDAPs Testing web-based applications - both manual and automated Functional, regression and load/performance testing Relational databases Working in an Agile environment Desired skills Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master ServiceNow System Administrator Certification Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping Experience supporting customers in a dynamic IT operations environment Cloud development experience Certified ServiceNow Implementation Specialist

Job Description: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD. Key Responsibilities Will lead team ServiceNow developers and Testers Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development Owns the requirement gathering sessions collaborating with various stakeholders. Customer and internal Demos Conduct technical training sessions for team members Convert user stories into technical solutions. Possess the ability to work independently with minimal management supervision Testing of new and existing functionality Documentation of new and existing process Train end users/stakeholders Experience and Skills Required 8+ years of experience in developing application using ServiceNow platform (Development & administration) Must have a lead a team in technical capacity Must have strong expertise on ITSM, CMDB, Virtual Agent and Now Assit Experience with Now mobile app. Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc. Experience of Scoped application and Service Portal Should have good understanding about domain separation Excellent Analytical, Logical, communication and problem-solving skills Should have ServiceNow CSA (Certified System Administrator) ServiceNow Certified Application Developer Must have Certificatoins: CIS-ITSM; CAD

*ServiceNow platform development experience: Proven experience with the ServiceNow platform, including scripting (JavaScript, Glide), integrations, and APIs. *Virtual Agent expertise: Hands-on experience in designing and building conversational flows and topics within the ServiceNow Virtual Agent module. *Natural Language Processing (NLP) understanding: A solid understanding of NLP principles and practical experience in creating conversational flows. *Familiarity with NLU Workbench: Experience in configuring and optimizing Natural Language Understanding (NLU) models.

Hiring a Senior ServiceNow Developer with 59 years of experience for a 6-month remote contractual assignment The candidate must have deep expertise in ServiceNow development including API integrations, scripting (Business Rules, Script Includes, Client Scripts), and working across modules like Incident, Change, Problem, CMDB, Asset Management, and Discovery Strong programming experience in JavaScript, AngularJS, HTML5, CSS3, SOAP, REST, and XML is essential Responsibilities include platform configuration, customization, integration, troubleshooting, and upgrades Hands-on knowledge of MID Server setup, Performance Analytics, Virtual Agent, and Service Bridge Integration is expected Skill : - ServiceNow Developer, API Integration, CMDB, MID Server, SOAP/REST, AngularJS, JavaScript, HTML5, Incident Management, Change Management, SFTP, ServiceNow Discovery, Virtual Agent,ServiceNow Integrations, JavaScript, CMDB, MID Server, SOAP/REST APIs Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Hello Everyone, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Sr ServiceNow Admin and Sr Developer Location: Pune Role: Contract Job Purpose The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software. Responsibilities Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform. User and application administration: Manage user accounts, roles, and access to the platform. Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications. Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues. Collaboration: Collaborate with stakeholders to develop workflows and understand their goals. Platform monitoring: Use tools to monitor the platform's health and identify areas of concern. Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design. Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX. Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Integrate external data sources into ServiceNow Maintain business services and configuration item relationships in ServiceNow Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations Build custom dashboards based on custom application data models and external data sources Customize and configure workflows and define notifications as part of custom workflows in applications Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets Implement complex flows for Catalog Items using Workflows and Flow Designer Test custom applications and publish/deploy to the concerned users Responsible for data model changes and data-migrations for ServiceNow custom applications Troubleshoot production problems related to ServiceNow custom applications Lead integration of new products based on client requirements Address problems of systems integration, compatibility and multiple platforms Consult with project teams and end users to identify application requirements Assist in the evaluation and recommendation of application software packages, application integration and testing tools Participate in development of software user manuals and technical reports Qualifications Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.) Extensive knowledge and experience in the following: Using ServiceNow API Developing custom ServiceNow applications and web-based applications Python, JavaScript or AngularJS Application integration experience with Active Directory using methods such as LDAPs Testing web-based applications - both manual and automated Functional, regression and load/performance testing Relational databases Working in an Agile environment Desired skills Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master ServiceNow System Administrator Certification Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping Experience supporting customers in a dynamic IT operations environment Cloud development experience Certified ServiceNow Implementation Specialist

ServiceNow Developer with a minimum of 7 years of experience, excellent communication skills, and hands-on expertise in developing Service Catalogue—especially within Infrastructure and Compute SRE domains. Required Candidate profile Ideal candidate will also possess a strong foundation in ServiceNow development and integrations, with the ability to work closely with global stakeholders and deliver scalable, efficient solutions

IMMEDIATE JOINERS ONLY Job Title: AI Product Specialist Location : Bangalore or Chennai (Hybrid) Total Experience: 10Years Relevant Experience: 7+ Years Primary Skill Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations. Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs. Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows Role & responsibilities Preferred candidate profile

ServiceNow Developer with a minimum of 7 years of experience, excellent communication skills, and hands-on expertise in developing Service Catalogue—especially within Infrastructure and Compute SRE domains. Required Candidate profile Ideal candidate will also possess a strong foundation in ServiceNow development and integrations, with the ability to work closely with global stakeholders and deliver scalable, efficient solutions

Role & respon Job Description Power Platform Job description Roles and Responsibilities Work closely with Leads/Manager in delivering Power Platform, Data Analytics engagements for clients. Understand client requirements (Problem statements) and provide innovative solutions. Ensuring all the stakeholders are kept fully informed of any issues arising and the progress of the work. Maintaining control and stability under pressure whilst recognizing the deadline or urgency to be dealt with. Work within a team to ideate and develop new Power Platform solutions to solve critical challenges faced by businesses. Supporting with proposals and pitches. Develop applications on PowerApps. Develop flows in Power Automate to automate processes. Connect data from different sources like SharePoint, OneDrive, or Excel in PowerApps. Process structured and unstructured data to automate business process and provide meaningful insights. Develop Applications on SharePoint Online, create websites, templates, pages, banners etc. Develop rich Power BI visuals which provides deeper insights into data. Migrate Apps/Flows/Virtual Agents from development environment to test to production as per timelines Integrate with third party applications and systems. Collaborate with stakeholders and understand the requirements and convert it to HLD and LLD Desired Candidate Profile 4-6 years experience in developing Power Platform components like Power Apps, Power Automate, Power BI, Virtual Agent, and SharePoint. Good understanding of all the Power Platform tools. Desire to grow and drive to develop data analytics practice. Ability to quickly learn how existing systems operate. Ability to express ideas with authority and conviction throughout verbal and written communication. Ability to think creatively, generate innovative ideas, challenge the status quo, and deliver work effectively. Interpersonal skills: the ability to build client relationships with a foundation of trust and responsibility. Analytical skills: the ability to think critically, research and solve problems. Basic awareness of any common coding language entities (variables, functions). Basic understanding of SQL or any similar Database. Ability to understand logical linking between different set of controls and variables. Ability to multitask and work with tight timelines. Passion for Innovation and with a Can-Do attitude. Previous experience working in an Agile Scrum environment (Nice to have). Prior experience working in an Innovation team (Nice to have). Commitment to self-development & learning new technologies. Affinity with our values; in particular, respect for individuals, diversity, and integrity. Certifications on M365 - preferred Mandatory Technical skills Minimum 2-3 years experience with skills Power Apps, Power Automate, Power BI, Virtual Agent, developing Apps in Power Platform, SharePoint SharePoint development experience with SharePoint on-premises 2013/2016 and SharePoint Online Working experience with SharePoint framework Developed applications in PowerApps. Well versed with HTML5, CSS, JavaScript, bootstrap, jQuery, responsive de sibilities Preferred candidate profile

service Now virtual Agent module

We are seeking a highly skilled and experienced Senior Specialist - Package Implementation to join our team in Hyderabad. The ideal candidate will have a strong background in ServiceNow development and implementation, with hands-on experience in custom application development, third-party integrations, and UI/UX design. This role demands a proactive professional who can lead technical initiatives and deliver high-quality solutions in a dynamic environment. Key Responsibilities: Design, develop, and implement custom applications on the ServiceNow platform. Integrate ServiceNow with third-party systems and APIs. Develop and customize Service Portals, including widget creation. Utilize AngularJS for front-end development within the ServiceNow ecosystem. Create and manage Virtual Agents using the Virtual Agent Designer. Design intuitive user experiences using UI Builder. Collaborate with cross-functional teams to gather requirements and deliver solutions. Ensure platform stability, performance, and scalability. Must-Have Skills: Strong knowledge in ServiceNow Custom Application Development Experience with Third-Party System Integration Proficiency in AngularJS Expertise in Service Portal Development and Custom Widget Creation ServiceNow System Administrator Certification Solid understanding of ServiceNow Scripting Hands-on experience with Virtual Agent Designer for chatbot creation UI/UX design experience using UI Builder Good-to-Have Skills: CSA (Certified System Administrator) Certification Familiarity with Agentic AI Experience with Google APIs Knowledge of Seismic UI Mandatory Skill: ServiceNow ITSM

ServiceNow Developer with a minimum of 4 years of experience, excellent communication skills, and hands-on expertise in developing Service Catalogs—especially within Infrastructure and Compute SRE domains. Required Candidate profile Ideal candidate will also possess a strong foundation in ServiceNow development and integrations, with the ability to work closely with global stakeholders and deliver scalable, efficient solutions

Position : ServiceNow CSM Architect Shift Timing: AEST (Australian Eastern Standard Time, AEST Time Zone) Experience: Minimum 10 Years Notice Period: Immediate to 15 Days Only Mandatory E xperience ServiceNow CSM expertise with architecture and implementation of Case Management, Playbooks, Virtual Agent, AWA, Communities, FSM, Flow Designer, IntegrationHub, Performance Analytics, REST/SOAP APIs, Agile/Scrum delivery, and strong stakeholder management. Job Description Key Responsibilities The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals. Core Responsibilities: Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM. Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions. Define and maintain CSM roadmap and architecture aligned with platform capabilities. Provide architectural leadership across the project lifecyclefrom discovery to deployment. Create and review architecture documents, high-level designs, and integration specs. Ensure compliance with ServiceNow best practices in performance, security, and scalability. Support integrations with external platforms (CRM, contact centre tools, customer portals). Enforce platform governance, standards, and development best practices. Mentor development teams and assist with complex configurations/customizations Qualifications and Skills Bachelor's degree in Computer Science, IT, or a related field. 8+ years of ServiceNow experience with 3+ years in an architect role. Strong hands-on experience with ServiceNow CSM implementations. Proficiency in Flow Designer, Integration Hub, Virtual Agent, Predictive Intelligence, and Performance Analytics. Experience in REST/SOAP API integrations. Excellent stakeholder interaction, presentation, and documentation skills. Certifications Required: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CSM Preferred experience with: Experience Designer, Employee Centre Industry-specific CSM configurations (e.g., telecom, public sector) Agile/Scrum project delivery Soft Skills Strong problem-solving and analytical thinking. Excellent communication both written and verbal. Leadership ability with strong stakeholder influence. Email: Sam@hiresquad.in

candidates with work experience in ServiceNow Virtual Agent module.Minimum 4+ years of experience in software development. Strong understanding of ServiceNow platform (ServiceNow certifications like Certified (CSA) or (CSM) a plus).

ServiceNow Virtual Agent + Virtual Agent + ITSM (If Integration experience is there it is an add on )

Design, develop, and implement ServiceNow Virtual Agent solutions to meet business requirements. Implement Virtual Agent solutions to enhance customer and employee experiences, leveraging ServiceNow's Natural Language Processing (NLP) capabilities.

Please find below urgent requirement for Hyderabad location- Exp- 7+ Years Location- Hyderabad We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a strong understanding of ServiceNow's core functionalities and a proven track record of delivering innovative solutions. Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Thanks& Regards Role & responsibilities Preferred candidate profile

ServiceNow HRSD expert with 3+ yrs in full-cycle implementations, integrations, scripting, and portals. Strong in stakeholder engagement, project management, and delivering scalable solutions. Pan India Location Mail:kowsalya.k@srsinfoway.com