109 Virtual Agent Jobs

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform , we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made ...

Function/Department: Information Technology / Infrastructure Services Reports to: Director Engineering and Tools Location: Mahadevapura Hobli, Bangaluru, Karnataka, India Job Summary: Fortive is seeking a skilled and motivated ServiceNow developer with a strong focus on ITOM, CMDB/CSDM (Configuration Management Database/Common Service Data Model), Application Mapping, and Vulnerability Management. This role is central to supporting and advancing our global ServiceNow environment, with a particular emphasis on ensuring the integrity, completeness, and security of configuration data. Candidates will be responsible for designing, developing, and implementing ServiceNow solutions that align with...

ServiceNow Developer- 5 years At least 2+ years of work experience in GRC IRM (Integrated Risk Mgmt) modules and 3P integration At least 2+ years of work experience in Continuous Authorization and Monitoring (CAM) in GRC Required Candidate profile Develop existing and custom applications within ServiceNow At least 2+ years of work experience in Workflow and Automation Automate Authorization and Monitoring process in CAM

Job Summary: The ServiceNow AI Developer is responsible for designing, developing, and deploying AI - driven capabilities on the ServiceNow platform, including Now Assist, Predictive Intelligence, AI Search, Virtual Agent, and integration with external LLMs or AI ecosyst ems. The role focuses on building intelligent workflows, enhancing user experiences with generative AI, implementing AI - based automations, and enabling AI asset lifecycle functions. The developer collaborates with architects, product owners, data teams, an d platform engineers to deliver scalable AI solutions aligned with enterprise standards and governance Key Responsibilities: Develop and configure AI - powered applicati...

Role Overview: You should have a minimum of 4 to 7 years of working experience with the ServiceNow platform as a Developer in an enterprisewide multitier ServiceNow production environment. Additionally, you must possess at least 5 years of experience in the IT Industry as a developer or Dev lead. Your expertise should include working knowledge of cloud scripting languages, preferably JavaScript and JSON. Your role will require an excellent advanced understanding and ability to script automated processes. Familiarity with Agile Scrum methodology and hands-on experience integrating ServiceNow with external systems will be beneficial. Key Responsibilities: - Utilize your solid knowledge of Java...

Role The ServiceNow Solution Architect will be responsible for driving the overall platform solution strategy, design, and roadmap across multiple ServiceNow workflows. The role requires deep platform experience, strong stakeholder management, and the ability to translate complex business requirements into scalable, upgrade-safe, and value-centric ServiceNow solutions. The Solution Architect will lead workshops, define future-state architectures, guide delivery teams, ensure adherence to best practices, and serve as a trusted advisor to business, IT, and leadership stakeholders. Key Skills: Very Good Platform knowledge, Multimodule (ITSM, CMDB, CSDM, HRSD, GRC, Integrations, Now Assist)) Key...

Scope The ServiceNow team partners with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions. The role requires both hands-on development and architectural leadership, ensuring scalable and future-ready implementations. The individual will be responsible for end-to-end solution design, module implementation, and technical governance across ServiceNow modules like ITSM, CSM, CMDB, ITOM, and Integrations. The position involves enabling automation, process optimization, and platform innovation while guiding stakeholders and junior team members. Technical Environment ServiceNow Platform: ITSM, CSM, CMDB, ITOM, HRSD, and Integration Hub Scripting & Deve...

Role: Senior ITSM Developer Desired Experience Range: 5-10 Years Location: PAN INDIA Job Description Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Working knowledge of web applications, networks, protocols and email Provides detailed technical architecture analysis, design and direction on development activities Experienced in creating ServiceNow forms, Designing/Configuring Workflow, flow designer and customizing applications. Well versed in facilitating roll out ...

Role: ServiceNow CSM Architect Desired Experience Range: 8-14 Years Location: PAN INDIA Required Technical Skill Set CSM ,Now Platform, Service Portal, Integration Hub, ITSM Technical Comptency Experience as a Senior Technical Lead / Architect. Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages. Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Ser...

As a ServiceNow CSM Architect, your role will involve leading the design and implementation of Customer Service Management solutions with a focus on Now Assist, Virtual Agent, Service Operations Workspace (SOW), and Agentic AI use cases. Your responsibilities will include: - Architecting and leading end-to-end implementation of ServiceNow CSM, including case management and omni-channel support. - Designing and deploying Now Assist and Virtual Agent experiences for customer service workflows. - Integrating Agentic AI features into customer service operations. - Defining and enforcing best practices for platform architecture, data modeling, and performance optimization. - Leading technical wor...

As an experienced ServiceNow ITSM Lead with 6-8 years of experience, you will be joining our technology services client on a contract basis with potential for full-time employment. Your primary responsibility will be to develop expertise on ITSM modules including Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge Now, Mobile, Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments. Key Responsibilities: - Integrate web services like REST and SOAP with third-party tools - Build custom service portals - Lead the ITSM Pro instance configuration and development - Implement automation innovations - Manage support for SLA-ba...

As a ServiceNow Developer ITSM Specialist at our company, you will play a crucial role in building enterprise-grade ITSM solutions. Your responsibilities and qualifications include: **Role Overview:** You will need hands-on experience with ServiceNow ITSM modules such as Incident, Change, Problem, Knowledge, and Config Management. Additionally, expertise in ServiceNow administration and scripting (JavaScript) is required. You should be skilled in relational databases like MySQL, Oracle, and SQL. Your role will also involve working on Instance Upgrades, Patches, and API integrations. Strong communication and client engagement skills are essential. It is mandatory to be a Certified ServiceNow ...

Knowledge, Skills And Experience Strong experience with BMC Helix CMDB & Discovery across cloud and on-premise environments Managing and Configuring Reconciliation rules for discovery data Expertise in troubleshooting and Resolving reconcile errors, deduplications Creating CMDB Dashboards Manage CMDB Request Catalogs to customize workflows. Experience with CMDB integration with other tools like SCCM, SolarWinds etc. Bachelor's/Master's degree in Computer Science, IT, or a related field. ITIL v4 Certification (preferred). BMC Discovery 22.x: Fundamental Administering BMC Certified Professional in Helix ITSM and Virtual Agent (preferred).

Job Description Role : ServiceNow ITSM Developer Required Technical Skill Set : ServiceNow, ITSM Modules, Java/Javascript Desired Experience Range : 4 - 8 Years Location of Requirement : Kolkata, India. Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency : Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing ...

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform , we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made ...

Experienced ServiceNow AI Developer to design and implement intelligent workflows within the ServiceNow platform. Candidate will have a strong background with experience or understanding of predictive intelligence, Now Assist, Virtual Agent,

We have been engaged by our client with global presence to source quality profiles for ServiceNow AI Developer Position : ServiceNow AI Developer Exp: 4-10 Years Location : Hyderabad [Madhapur] Work mode: 2 Days WFO Experience : 4 to 10 years Core Module : ITSM (mandatory base experience). AI Skills in ServiceNow : Virtual Agent Now Assist NLU (Natural Language Understanding) AG&T (Agentic AI concepts) Incident summarization & custom AI use cases (e.g., summarizing knowledge articles). Integration Skills : General integration experience is also expected. Focus : Someone who understands how to use and customize ServiceNow AI features for end users and developers. We are looking for an experie...

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (?35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and se...

Job Title: ServiceNow Architect Experience Level: 8+ Years Location: Hyderabad Job Summary We are seeking an experienced ServiceNow Architect with 8+ years of hands-on experience in designing and implementing ServiceNow solutions. The ideal candidate will lead the architecture, design, and delivery of ServiceNow modules, ensuring alignment with business objectives and IT strategies and in pre-sales activities. You will play a key role in driving innovation, enhancing IT service processes, and mentoring technical teams. Key Responsibilities 1. Solution Design and Architecture Lead the design and development of scalable and robust ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other mo...

About this role: Wells Fargo is seeking a Senior HR Service Delivery Consultant - AI Content Designer, who will focus on designing and optimizing HR content for AI-powered self-service experiences. The individual will ensure all content is well-organized, tagged, and designed to support conversational AI and self-service experiences. In this role, you will: Design and maintain taxonomies, metadata tagging frameworks, and content models that support AI understanding and retrieval across self-service channels. Develop and refine prompts used in workflows to improve intent recognition, response accuracy, and user experience. Partner with the broader content and technology teams to implement sca...

As a ServiceNow AI Developer, you will be responsible for designing and implementing intelligent workflows and AI-powered features within the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with AI/ML technologies to enhance user and developer experiences. **Key Responsibilities:** - Design and implement AI features in ServiceNow, such as Virtual Agent, Predictive Intelligence, and NLU. - Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements. - Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases. - Collaborate with stakeholders to identify op...

Job Title: ServiceNow AI Developer Experience: 4+ Years Location: Hyderabad Core Module Requirement: ITSM (Mandatory) About the Role We are seeking an experienced ServiceNow AI Developer to design, develop, and implement AI-driven features and intelligent workflows within the ServiceNow platform. The ideal candidate will have a strong foundation in ServiceNow development and hands-on experience with ServiceNow AI components such as Virtual Agent, Now Assist, NLU, and predictive intelligence. This role requires a deep understanding of AI capabilities within ServiceNow and the ability to build custom AI use cases that enhance user experience and operational efficiency. Mandatory ServiceNow AI ...

We are hiring an experienced ServiceNow AI Developer/Consultant with 410 years of experience to design and implement AI-powered features, intelligent workflows, and automation solutions within the ServiceNow platform The candidate must have strong experience in ITSM (mandatory) and ServiceNow core modules, along with hands-on exposure to AI technologies such as Virtual Agent, Now Assist, NLU, and Predictive Intelligence Responsibilities include configuring ServiceNow modules with AI enhancements, developing Virtual Agent topics, integrating external LLMs (OpenAI, Azure AI), setting up NLU models, customizing AI use cases (e g , incident summarization), and building custom ML solutions using ...

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group (CEG) is ServiceNow's internal p...

As a ServiceNow Developer, your primary role will involve developing enhancements and improvements on the Service Now Platform, specifically focusing on different applications such as ITSM module within Service Now. You will be engaged in various stages of the Software Development Life Cycle (SDLC) including requirement gathering, design, development, testing, and deployment of solutions to production. Your responsibilities will encompass strategic initiatives, incremental improvements, and meeting client expectations. Additionally, you will serve as a Trusted Advisor for technical aspects related to Service Now for product owners and other stakeholders. Key Responsibilities: - Act as a tech...