46 Virtual Agent Jobs

In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions and bridge the gap between strategy and execution. Working in the trenches, you will lead a team of product engineers and collaborate with ServiceNow consultants to solve technical tests and deliver the new platform. Responsibilities: - Drive the technical design, development, and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with best practices and goals through technical reviews. - Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) by implementing the Common Service Data Model (CSDM) framework for a single source of truth. - Define and enforce best practices for ServiceNow configuration and extension. Oversee partner development and configuration to maintain platform health, scalability, and upgradability, avoiding excessive customization. - Design and oversee the development of secure, efficient Application Programming Interface (API)-led integrations between ServiceNow and internal systems. - Review all technical deliverables to meet standards. Provide technical guidance and mentorship, promoting expertise and conducting periodic knowledge transfers. Qualifications Required: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM). - 8 years of experience working with the ServiceNow ecosystem designing and implementing the ServiceNow CSDM framework in an enterprise environment. - Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration. - Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub. Preferred Qualifications: - Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA). - Experience with enterprise integration of ServiceNow with SAP. - Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping). - Experience with Service Portal development (e.g., AngularJS). - Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.,

As an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector, you will play a crucial role in ensuring that ServiceNow solutions meet the rigorous demands of pharma operations. With 6-10 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments, you will collaborate closely with IT, Quality, Compliance, and Business teams to drive the successful implementation of ServiceNow solutions. Key Responsibilities: - Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imports. - Implement and manage ITSM modules such as Incident, Problem, Change, Request, and CMDB. - Work on ServiceNow modules such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements. - Develop and configure ServiceNow Integrations (REST, SOAP, MID Servers) with external systems. - Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions. - Participate in Agile/Scrum ceremonies and contribute to sprint planning, retrospectives, and demos. - Ensure adherence to coding standards, change management, and release processes. - Support platform upgrades, patching, and performance tuning. - Mentor junior developers and conduct code reviews for quality assurance. - Ensure the platform follows best practices for security, performance, and scalability. Required Skills: - Strong knowledge of JavaScript, Glide API, REST/SOAP Web Services, HTML/CSS. - Experience with Flow Designer, Service Portal, Scoped Applications, and Custom Tables. - Good understanding of CMDB design, Discovery, and Event Management (if applicable). - Proven experience in implementing and maintaining custom integrations. - Experience with ServiceNow upgrade cycles, patching, and troubleshooting. - Familiarity with ATF (Automated Test Framework), Performance Analytics, and Virtual Agent is a plus. - ServiceNow Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or module-specific certifications (e.g., ITSM, ITOM) are highly preferred. Soft Skills: - Strong communication and documentation skills. - Ability to lead small technical teams or guide junior developers. - Problem-solving mindset with a proactive attitude. - Comfortable working in a fast-paced, dynamic environment with cross-functional teams. Preferred: - Exposure to ServiceNow Architectural design or Technical Lead roles. - Experience in working with global delivery models. - Experience with DevOps pipelines for ServiceNow (CI/CD). Qualifications & Experience: - Bachelors or masters degree in computer science, Information Technology, or a related field. - 6-10 years of ServiceNow development experience across multiple modules. ABOUT US In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices. Equal employment opportunity. ABOUT THE TEAM Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products. PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCC's complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group.,

Immediate Joiner Remote position 4+ Year of experience Required Skills: Experience in development of virtual agents (chatbots, voicebots) and natural language processing Experience working with one or more AI/NLP platforms - DialogFlow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore.AI, Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein etc. Knowledge of one or more of the following technologies: Python, JavaScript or Node.js Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Strong written communication skills Ability to learn latest technologies Good problem-solving ability Nice to have skills: Understanding of conversational UI, voiced based processing (text to speech, speech to text) and voice apps built on Amazon Alexa or Google Home is a plus Experience in Test Driven Development & Agile methodologies Knowledge of creating an end to end pipeline for development of AI based conversational applications Perform text mining, generate and test working hypotheses, prepare and analyze historical data and identify patterns Ability to write regular expressions for data cleaning and preprocessing Understanding of API integrations, Single-Sign-on and token-based authentication Develop unit test cases as per project specific standards Experience with HTTP, Sockets, REST and other web services Perform keyword and topic extraction from chat logs Knowledge of training and tuning topic modelling algorithms like LDA and NMF Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric Knowledge of frameworks like nltk and spacy Ability to write regular expressions for data cleaning and preprocessing

As an ideal candidate for this position, you should possess experience in ServiceNow with expertise in one or more modules such as HRSD (HR Service Delivery), CSM (Customer Service Management), or FSM (Field Service Management). Additionally, you should have knowledge in additional areas like ITSM, Portal, CMDB, Virtual Agent, ITAM, ITOM, and ITBM. It is essential to have strong scripting and integration skills to excel in this role.,

Job Summary JOB DESCRIPTION We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector . The ideal candidate should have 610 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations.. Key Responsibilities Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imports. Implement and manage ITSM modules such as Incident, Problem, Change, Request, and CMDB. Work on ServiceNow modules such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements. Develop and configure ServiceNow Integrations (REST, SOAP, MID Servers) with external systems. Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, retrospectives, and demos. Ensure adherence to coding standards, change management, and release processes. Support platform upgrades, patching, and performance tuning. Mentor junior developers and conduct code reviews for quality assurance. Ensure the platform follows best practices for security, performance, and scalability. Required Skills Strong knowledge of JavaScript, Glide API, REST/SOAP Web Services, HTML/CSS. Experience with Flow Designer, Service Portal, Scoped Applications, and Custom Tables. Good understanding of CMDB design, Discovery, and Event Management (if applicable). Proven experience in implementing and maintaining custom integrations. Experience with ServiceNow upgrade cycles, patching, and troubleshooting. Familiarity with ATF (Automated Test Framework), Performance Analytics, and Virtual Agent is a plus. ServiceNow Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or module-specific certifications (e.g., ITSM, ITOM) are highly preferred. Soft Skills Strong communication and documentation skills. Ability to lead small technical teams or guide junior developers. Problem-solving mindset with a proactive attitude. Comfortable working in a fast-paced, dynamic environment with cross-functional teams. Preferred Exposure to ServiceNow Architectural design or Technical Lead roles. Experience in working with global delivery models. Experience with DevOps pipelines for ServiceNow (CI/CD). Qualifications & Experience Bachelors or masters degree in computer science, Information Technology, or a related field. 610 years of ServiceNow development experience across multiple modules. Qualifications ABOUT US In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices. Equal employment opportunity Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics. We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice. About The Team Piramal Pharma Limited (PPL) offers a portfolio of differentiated products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated Contract Development and Manufacturing Organization; Piramal Critical Care (PCC), a Complex Hospital Generics business, and the India Consumer Healthcare business selling over-the-counter products. PPS offers end-to-end development and manufacturing solutions through a globally integrated network of facilities across the drug life cycle to innovators and generic companies. PCCs complex hospital product portfolio includes inhalation anaesthetics, intrathecal therapies for spasticity and pain management, injectable pain and anaesthetics, injectable anti-infectives, and other therapies. The Indian Consumer Healthcare business is among the leading players in India in the self-care space, with established brands in the Indian consumer healthcare market. In addition, PPL has a joint venture with Allergan, a leader in ophthalmology in the Indian formulations market. In October 2020, the company received a growth equity investment from the Carlyle Group. Show more Show less

Type (Full Time/Contract): Full time Mode (Hybrid/Remote/Onsite): Onsite Location (if Onsite): Bangalore/Hyderabad No of Interviews : 2-3 rounds Joining Date : Immediate ServiceNowCSMArchitectis responsible for designing,architecture, and implementation of ServiceNow Customer Service Management solutions.Architectsshould have deep expertise in theCSMmodule, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals. Key Responsibilities: Leadarchitectureand end-to-end design of ServiceNowCSMsolutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management. Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions. Define and maintain theCSMroadmap andarchitecturestrategy based on business needs and ServiceNow platform capabilities. Provide technical leadership throughout theCSMproject lifecycle from initial discovery through development, testing and deployment. Develop and reviewarchitectureartifacts including high-level designs, data flow diagrams and integration specifications. Ensure platform alignment with ServiceNow best practices, including performance, security and scalability. Support integration with third-party platforms such as CRM systems, contact center tools and customer portals. Lead governance of the ServiceNow platform and enforce development standards and practices. Mentor developers and provide guidance on complex configurations and customizations. Qualifications and Skills: Bachelors degree in Computer Science, Information Technology or related field. 8+ years of experience with ServiceNow platform including 3+ years in anarchitectrole. Hands-on experience implementing and configuring ServiceNowCSM in a complex enterprise environment. Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics. Experience with REST/SOAP API integrations. Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist CSM. Experience with Experience Designer, Employee Center, or Industry-specificCSMconfigurations (e.g., telecom, public sector). Agile/Scrum delivery experience. Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication. Leadership mindset with the ability to influence at all levels. Show more Show less

Job Description : Job Summary: We are looking for an experienced ServiceNow Developer with a strong background in designing, developing, and implementing enterprise workflows within the Pharmaceutical or Life Sciences sector . The ideal candidate should have 6-10 years of hands-on experience in ServiceNow development, preferably in GxP-regulated environments. You will work closely with IT, Quality, Compliance, and Business teams to ensure that ServiceNow solutions meet the rigorous demands of pharma operations.. Key Responsibilities: Design and develop customized applications on the ServiceNow platform including workflows, UI actions, UI policies, business rules, client scripts, and data imports. Implement and manage ITSM modules such as Incident, Problem, Change, Request, and CMDB. Work on ServiceNow modules such as ITOM, ITBM, HRSD, SecOps, GRC, or CSM depending on business requirements. Develop and configure ServiceNow Integrations (REST, SOAP, MID Servers) with external systems. Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, retrospectives, and demos. Ensure adherence to coding standards, change management, and release processes. Support platform upgrades, patching, and performance tuning. Mentor junior developers and conduct code reviews for quality assurance. Ensure the platform follows best practices for security, performance, and scalability . Required Skills: Strong knowledge of JavaScript , Glide API , REST/SOAP Web Services , HTML/CSS . Experience with Flow Designer , Service Portal , Scoped Applications , and Custom Tables . Good understanding of CMDB design , Discovery , and Event Management (if applicable). Proven experience in implementing and maintaining custom integrations . Experience with ServiceNow upgrade cycles , patching, and troubleshooting. Familiarity with ATF (Automated Test Framework) , Performance Analytics , and Virtual Agent is a plus. ServiceNow Certifications such as Certified System Administrator (CSA) , Certified Application Developer (CAD) , or module-specific certifications (e.g., ITSM, ITOM) are highly preferred. Soft Skills: Strong communication and documentation skills. Ability to lead small technical teams or guide junior developers. Problem-solving mindset with a proactive attitude. Comfortable working in a fast-paced, dynamic environment with cross-functional teams. Preferred: Exposure to ServiceNow Architectural design or Technical Lead roles. Experience in working with global delivery models . Experience with DevOps pipelines for ServiceNow (CI/CD). Qualifications & Experience: Bachelor's or master's degree in computer science, Information Technology, or a related field. 6-10 years of ServiceNow development experience across multiple modules.

Job Title: ServiceNow Developer Position: Senior Software Engineer Experience: 5 to 10 Years Category: Software Development/Engineering Job Location: Bangalore & Chennai ServiceNow Developer to support enhancements to the existing Virtual Agent (VA) and ServiceNow portal. This role will gather requirements from the Virtual Agent Knowledge Management team, develop and update VA topics and NLU models, and modify the portal to meet new business needs. Your future duties and responsibilities Key Responsibilities: Collaborate with the VA Knowledge Management team to capture and refine requirements. • Develop and maintain Virtual Agent topics and NLU models within ServiceNow. • Monitor and review daily VA conversation exports to identify improvement opportunities. • Implement portal enhancements to extend functionality (e.g., display additional approver/delegate details). • Modify existing capabilities as needed to address new requirements not handled by the VA. Required qualifications to be successful in this role Must to have skills: Virtual Agent, NLU models, Implement portal enhancements to extend functionality (e.g., display additional approver/delegate details). Good to have skills: Modify existing capabilities as needed to address new requirements not handled by the VA.

You are a ServiceNow HR Service Delivery (HRSD) Business Analyst with at least 4+ years of experience in the field. You hold certifications such as CIS HR, HRSD Professional, CSA, and CAD. Your expertise lies in the ServiceNow platform architecture and related products, with a specific focus on HR scoped applications including HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, and Reporting. In this role, you will be responsible for leading the analysis and design work to provide solutions to business problems using the ServiceNow HRSD solution, which includes a Global Template that has already been developed. You will interact with business stakeholders, present the HRSD solution, gather requirements, and address any related queries effectively. Your ability to validate requirements, identify reasons for deviations from the Global Template, and advocate for a fit-to-standard approach will be crucial. You will collaborate with business stakeholders to translate HRSD business requirements into actionable ServiceNow solution designs and provide design options to support all team members. During the sprint, you will support the development team in resolving any design issues that may arise. Additionally, you will work closely with the ServiceNow support and QA team to address design gaps, defects, tickets, and enhancements. Sharing best practices related to ServiceNow design and leading design work for new features and capabilities will also be part of your responsibilities.,

We are looking for a highly skilled ServiceNow professional with at least 3 years of experience to join our team. Your role will involve expertise in ServiceNow's Now-Mobile and Agent applications, as well as hands-on experience with cutting-edge technologies like Gen AI, ITSM, Predictive Intelligence, Virtual Agent, and other AI-powered features. As a key member of our IT service management team, you will be responsible for customizing, deploying, and managing various ServiceNow applications to enhance user experience and drive operational efficiency, starting with our Mobile Application. Your responsibilities will include developing and managing ServiceNow's Now-Mobile and Agent applications to ensure smooth functionality and seamless integration across platforms. You will customize and optimize mobile app features for end-users and service agents. Implement and manage ServiceNow's Gen AI capabilities, including Now-Assist and AI Agents, to deliver automated, intelligent responses. Utilize Predictive Intelligence to improve decision-making, automate workflows, and enhance service delivery with AI-powered insights. Develop and configure Virtual Agents to automate tasks, improve customer experiences, and enhance self-service. Integrate AI into IT Service Management processes to streamline incident management, change management, and problem management. Design and maintain a robust knowledge management system and implement dynamic translation services for global communication. Collaborate with HR teams to optimize HR service delivery processes and support asset management processes. To be successful in this role, you must have proven experience with ServiceNow, particularly with Now-Mobile, Agent Apps, ITSM, and AI-driven capabilities. You should possess a strong understanding of ITSM principles and best practices, along with experience in integrating Gen AI, AI Agents, and predictive technologies. Familiarity with Knowledge Management and Asset Management modules within ServiceNow is required. Hands-on experience with ServiceNow scripting and customization, such as JavaScript, UI Policies, and Business Rules, is essential. You should be able to design and implement AI-powered solutions to enhance service management processes, demonstrate strong problem-solving and analytical skills, and have excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders. Preferred certifications for this role include ServiceNow Certified System Administrator (CSA) or relevant certifications, and ServiceNow Certified Application Developer (CAD) is optional. Familiarity with integration tools like REST/SOAP, Web Services, and MID Servers would be advantageous. If you are a proactive and skilled ServiceNow professional looking to contribute to a dynamic IT service management team, we encourage you to apply for this position.,

Hiring a Senior ServiceNow Developer with 59 years of experience for a 6-month remote contractual assignment The candidate must have deep expertise in ServiceNow development including API integrations, scripting (Business Rules, Script Includes, Client Scripts), and working across modules like Incident, Change, Problem, CMDB, Asset Management, and Discovery Strong programming experience in JavaScript, AngularJS, HTML5, CSS3, SOAP, REST, and XML is essential Responsibilities include platform configuration, customization, integration, troubleshooting, and upgrades Hands-on knowledge of MID Server setup, Performance Analytics, Virtual Agent, and Service Bridge Integration is expected Skill : - ServiceNow Developer, API Integration, CMDB, MID Server, SOAP/REST, AngularJS, JavaScript, HTML5, Incident Management, Change Management, SFTP, ServiceNow Discovery, Virtual Agent,ServiceNow Integrations, JavaScript, CMDB, MID Server, SOAP/REST APIs Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

You will be responsible for designing and developing solutions using ServiceNow CSM modules such as Case Management, Agent Workspace, Virtual Agent, and Knowledge Management. Your role will involve customizing ServiceNow applications, facilitating the rollout of new modules and applications, and maintaining workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaboration with stakeholders to gather requirements and translate them into technical solutions will be a key aspect of your job. You will also be required to integrate ServiceNow with external systems using REST and SOAP APIs. Working closely with QA and ServiceNow administrators to ensure timely delivery and deployment of features is essential. Additionally, you will participate in ServiceNow upgrade planning and testing while maintaining technical documentation for the solutions developed. If you are passionate about ServiceNow development and possess expertise in CSM and ITSM, we are excited to hear from you!,

Skillset: Service now development Experience : 10 - 15 years Location: Bangalore About Team Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience. Our team caters to several businesses across Walmart that leverage Service Now for HR case management, associate relations, People system integrations and other related product engineering capabilities. Walmart&aposs philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible. Walmarts Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. What you will do You will work with the multiple teams and guide them on technical aspects, set quality standards and participate in design discussion and drive technical decisions Architecture & Design Reviews across teams Code Reviews across teams Engage with Product Management and Business to drive the agenda, set your priorities and deliver awesome products. Drive design, development, implementation and documentation Build, test and deploy cutting edge solutions at scale, impacting associates of Walmart worldwide. Interact with Walmart engineering teams across geographies to leverage expertise and contribute to the tech community. Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives. What you will bring B.Tech. / B.E. / M.Tech. / M.S. in Computer Science 10+ years of experience in design and development of highly -scalable applications and platform development in p roduct based companies or R&D divisions using ServiceNow HR Service Delivery and Management. Strong computer science fundamentals: data structures, algorithms, design patterns Strong proficiency in JavaScript, XML, CSS, HTML, Angular JS, jelly scripting, JSON, SOAP & REST Web Services and thorough understanding of its core principles Hands-on experience working on ServiceNow HRSM Module Creating Service Catalogs, Record Producers, Portal, Workflows and Orchestration Should have an understanding of ServiceNow development, including creation of Client Scripts, UI Policies, Business Rules, Script Includes, ACLs, Roles etc. Uni and bidirectional integration using SOAP and REST messages/web services and Mid Servers. Experience on ServiceNow recent features like Agent Workspace, Integration Hub, Managers Hub, Advanced Work Assignment would be helpful. Experience around ServiceNow Performance Analytics, Virtual agent, AI/ML to improve users experience would be appreciated. Understanding accessibility and security compliance User authentication and authorization between multiple systems, servers, and environments and especially on SSO process Demonstrated ownership for development and design of a few modules/features in a product. Hands on development skills to prototype technical solutions. Ability to adapt to change quickly, willingness to learn new and emerging technologies Good communication and interpersonal skills Awareness of Agile (Scrum) methodologies by using tools like JIRA. Ability to work independently as well as a team player. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity expert&aposs and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people. Show more Show less

Position: ServiceNow AI Developer/Consultant Location: Hyderabad Experience: 4 8 Years Job Description: We are looking for a skilled ServiceNow AI Developer/Consultant with hands-on experience in designing and implementing AI-driven solutions on the ServiceNow platform. The ideal candidate should have strong expertise in ServiceNow's AI/ML capabilities, Virtual Agent, Predictive Intelligence, and automation workflows to enhance business processes and end-user experiences. Key Responsibilities: Design, develop, and deploy ServiceNow AI/ML solutions, including Virtual Agent , Predictive Intelligence , and AI Search . Configure and customize ServiceNow modules to integrate AI features with existing workflows. Collaborate with business stakeholders to identify use cases and deliver AI-driven automation. Optimize workflows and implement intelligent process automation (IPA). Ensure adherence to best practices, security standards, and governance policies. Provide support, troubleshooting, and continuous improvements for AI-enabled solutions. Required Skills: 48 years of hands-on experience in ServiceNow platform . Strong expertise in ServiceNow AI/ML , Virtual Agent , Predictive Intelligence , AI Search , and Automation Engine . Experience in scripting (JavaScript, Glide, or equivalent). Good understanding of ServiceNow ITSM, ITOM, or HRSD modules. Familiarity with NLP, Machine Learning models, and chatbot design . Strong problem-solving skills with ability to translate business needs into technical solutions. Preferred Skills: ServiceNow certifications (CSA, CAD, Predictive Intelligence, or Virtual Agent). Experience with IntegrationHub , API integrations, and external AI/ML tools. Exposure to cloud technologies (AWS, Azure, GCP) and data platforms. Interested folks, please share your updated CV on [HIDDEN TEXT] or call at 7989319626

Company - General Mills Location - Powai,Mumbai - Hybrid Model The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into D&T Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role. In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. The individual will work very closely with the ServiceNow Platform Manager, Platform Owner, Product Owners, Lead Engineer and the Sr. Technical Engineer. Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered). Minimum 5-8 years of hands-on experience in ServiceNow development. Candidate should have very strong technical experience on modules such as ITSM (incident, problem, change), Service Portal particularly Employee Center, HRSD/ITOM/ITAM/CSM, etc. Knowledge on key ServiceNow functionalities such as Service Mapping, Event Management, Virtual Agent, Flow Designer, etc. Very good hands-on experience on REST/SOAP API based integration with external or third-party applications and monitoring tools. Provide support to team as a team leader and lead by example and removing roadblocks to delivery. Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners. Ability to interact with and positively influence stakeholders. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. Certified ServiceNow Administrator (CSA).

As a ServiceNow SPM Solution Architect with Integrations experience at NewRocket, a global, full-service Elite ServiceNow partner, you will be responsible for leading, coaching, and mentoring a team of Software Engineers. Your role will involve implementing and developing customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects. Your responsibilities will include interfacing with end-users, IT teams, and key stakeholders to gather systems requirements for SPM solutions. You should have strong experience with SPM processes and be able to guide customers through understanding technical solutions to their business requirements. Additionally, you will conduct requirements gathering workshops with clients in both onsite and virtual environments. Furthermore, you will configure and customize SPM/ITAM ServiceNow applications with a focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces, and Performance Analytics. You will manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. Mentoring project crew members by managing peer reviews and providing technical guidance will also be part of your role. To be successful in this role, you should have 8-12 years of IT Services and proven architecture experience, along with a minimum of 4 years of preferred work experience on the ServiceNow platform. Additionally, you should have 5+ years of leadership-level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow, as well as 5+ years of client-facing consulting experience. A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience is required for this position. It is also essential that you are willing and able to continue your education within the ServiceNow platform and beyond, completing ServiceNow competency certifications as well as Module Accreditations. At NewRocket, we are committed to providing support and guidance to help you succeed in some of the most amazing projects. We offer official ServiceNow training to help you achieve multiple certifications and set clear expectations for success. Join us and use your skills and experience to come up with innovative solutions to achieve customer goals. If you are passionate about engineering science and technology, love collaborating with customers, and thrive in a fast-paced environment, we invite you to come and join our Crew at NewRocket!,

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Design and configure CSM modules (cases, SLAs, portals, escalation paths); - Build rich Service Portals with custom logic and dashboards; - Integrate external CRMs and backend systems; - Lead documentation, testing, and training for deployments; - Collaborate with technical teams and business owners. MUST HAVES - 4+ years ServiceNow , with 2+ in CSM implementations; - Strong in scripting, Flow Designer, and Virtual Agent ; - Frontend customization and UX mindset; - Fluent English and a self-starting attitude. NICE TO HAVES - Insurance industry background. THE BENEFITS OF JOINING US - Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts. - Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations. - Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness. - Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups. Your application doesn&apost end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Show more Show less

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you&aposre looking for a place to grow, make an impact, and work with people who care, we&aposd love to meet you! WHAT YOU WILL DO - Own end-to-end implementation of CSM for a newly acquired insurance business; - Configure case flows, SLA rules, business logic, and escalation paths; - Rapidly build service portals, intake forms, and knowledge integrations; - Integrate customer data with backend systems via REST/IntegrationHub; - Deliver working solutions in agile sprints, from kickoff to final UAT. MUST HAVES - 4+ years ServiceNow experience, 2+ years in CSM delivery; - Mastery of case management, knowledge setup, portals, and Virtual Agent; - Hands-on scripting in JavaScript, Glide, and Flow Designer; - Experience working directly with business stakeholders in short delivery cycles; - Strong English communication skills and a self-starting attitude. THE BENEFITS OF JOINING US - Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts. - Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations. - Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness. - Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups. Your application doesn&apost end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Show more Show less

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensure that detailed designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification. Ensure the overall user experience is taken into account when designing new solutions and services. Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope. Take accountability for platform governance including Platform performance and security. Minimum Requirements: - 12+ years of relevant IT experience - 5+ years of experience on the ServiceNow Platform - Certified ServiceNow Implementation Specialist - Deep Knowledge of the ServiceNow platform and modules - Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub, and Custom applications (minimum two modules) - Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings - Excellent communication and team collaboration skills - Strong ability to interact and operate in an international environment, across various domains, functions, and levels - Capable of interacting in business (non-IT) language - Experience with Agile tools and techniques - Good to have experience with application development and methodologies, ITIL / GxP - Exposure/experience in GenAI and Now Assist implementation Why consider Novartis Novartis touched 769 million lives with its medicines in 2022, and while proud of this, there is more that can be done to help improve and extend people's lives. Novartis believes that new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable, and inclusive environment inspires new ways of working. Novartis believes in thriving potential in an unbossed culture underpinned by integrity, curiosity, and flexibility. Collaborating with courage to aggressively and ambitiously tackle the world's toughest medical challenges can reinvent what's possible. The greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis. Benefits and Rewards: Read Novartis" handbook to learn about all the ways they help employees thrive personally and professionally. Division: Operations Business Unit: Universal Hierarchy Node Location: India Site: Hyderabad (Office) Company/Legal Entity: IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area: Technology Transformation Job Type: Full-time Employment Type: Regular Shift Work: No Join the Novartis Network: Not the right Novartis role for you Sign up to the talent community to stay connected and learn about suitable career opportunities as soon as they come up.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

As a ServiceNow Developer with over 10 years of experience, you will play a crucial role in developing enhancements and improvements on the ServiceNow Platform, focusing on ITSM, ITAM, Service Portal, and Virtual Agent applications. Your responsibilities will encompass the entire software development life cycle, from requirement gathering to design, development, testing, and deployment of solutions. You will serve as a Trusted Advisor, providing technical expertise to ServiceNow product owners and customers, delivering strategic initiatives, incremental improvements, and ensuring client expectations are met. Your key responsibilities will include driving the ServiceNow roadmap, identifying continuous service improvements, and mentoring the development and administration teams on ServiceNow concepts and capabilities. To excel in this role, you must have a total of 10 years of experience with at least 5-7 years in ServiceNow. Your expertise should extend to web development concepts, application architecture, and in-depth knowledge of the ServiceNow platform, including customizations such as UI Policy, Client Scripts, Workflows, UI Action, and more. You should also possess a rich understanding of ITIL practices and ServiceNow ITSM modules, with experience in implementing Change Management, Incident Management, Problem Management, and other modules. Your technical skills should include proficiency in web-based languages such as JavaScript, CSS, Jelly, XML, HTML, and Glide, as well as experience in integrating ServiceNow with other platforms through APIs like SOAP/REST. Additionally, you should be ServiceNow Administration and ITIL V3 Foundation certified, with experience in reporting, automated testing, and administration aspects of ServiceNow. Experience in working in an agile environment, good communication and presentation skills, and a Bachelor's degree in a relevant field are also required. If you are looking to leverage your expertise as a ServiceNow Lead Developer in a dynamic IT/Computers-Software industry, this role offers the opportunity to drive strategic projects, provide technical leadership, and deliver innovative solutions to meet client needs.,

Job Title: Associate Director Power Platform Job Date: 09-07-25 Job Location: 90% - Remote Job Type: Full Time Job Summary: Our client is a specialized digitalization solutions provider with strong presence in Europe. Established in 2019 in Germany, we are dedicated to delivering innovative solutions in the areas of Data platforms and Integrations, BI, RPA and AI. We cater to large corporates as well as SMEs, helping them maximize value from new-age technologies. We look now to create our own presence in India. If you would enjoy being among the earliest employees in India, working with leadership closely to build our Indian delivery capabilities, then this is a great opportunity for you. Position Overview: As an Associate Director - Power Platform, you will be one of our core senior India based team. You will be responsible for leading the design, implementation, and optimization of RPA and Low Code solutions leveraging the Power Platform for our high-profile European clients. You will be hands-on and work closely with clients to understand their needs, provide expert guidance, and develop solutions that integrate Power Automate with PowerBI and Power Apps. Additionally, you will play a key role in building and mentoring a team focused on Power Platform solutions, ensuring the growth and capability of our Power Platform practice. This position requires a good balance of technical and leadership capabilities, supporting the customers and at the same time, growing the India presence. Job Responsibilities: • Collaborate with large European firms to analyze business processes and identify automation opportunities using Power Automate, Power BI, and Power Apps. • Design, develop, and implement innovative solutions that integrate with various Power Platform products such as Power Automate with Power BI for data visualization and reporting. • Create custom applications using Power Apps that enhance automation and user experience. • Set up Power Platform within organizations, together with best practice governance from security, quality and performance and commercial perspective • Provide training and support to clients on Power Platform functionalities and best practices. • Help build and develop a dedicated team of Power Platform consultants, sharing knowledge and fostering a collaborative environment. • Conduct performance tuning and troubleshooting of existing solutions to ensure optimal operation. • Stay updated on the latest features and updates in Low Code and RPA space • Leverage AI tools such as Coder, Claude Code and ChatGPT to expedite project delivery • Bring thought leadership in client meetings and build customer confidence in our company • Prepare structured documentation, including process maps, technical specifications, and user guides. • Mentor junior consultants and contribute to the development of best practices within the team. Participate in project planning, estimation, and status reporting Job Requirements: Educational qualifications • Minimum bachelors degree in computer science, Information Technology, or a related field. Technical qualifications 10+ years of experience in IT, minimum 7+ years in RPA and Low-Code development, specifically Microsoft Power Platform. Proficient in creating high-quality solutions in Power Platform, leveraging all components such as Power Apps, Power Automate, Power pages, virtual agents, etc. Should have experience in implementing Power Platform governance within organizations. Strong knowledge of integrating solutions with the Microsoft 365, Dynamics 365 and Power platform portfolio Good understanding of how to roll out Power platform within organizations incl. product flavors and licenses Ability to accurately estimate effort needed and drive the pace of the project to deliver within time. Must have participated in pre-sales support and business development activities Hands-on experience on Power BI, data engineering as well as data warehousing on cloud a huge plus. Experience with REST APIs and custom integrations with variety of systems a huge plus Relevant certifications (e.g., Microsoft Certified: Power Platform Solution Architect) are a plus. Personal Attributes Experience dealing with customers at technical and non-technical level. Ability to lead conversations and structure ambiguous topics Self-starter motivation to excel without needing supervision Excellent problem-solving skills and the ability to analyze complex business requirements. Strong communication and interpersonal skills, with a focus on client engagement and satisfaction. Proven experience in team building or mentorship is a plus. Salary & Perks: Salary no bar for the right candidate. Competitive salary commensurate with experience and qualifications. Opportunity for career growth and advancement.