Service Now Developer

Job Title:

Location:

Role Overview

ServiceNow Developer

Key Responsibilities

• Design, configure, and customize applications within the

  ServiceNow Platform

  , including

  ITSM, PPM, CSM, and Service Catalog

  modules.
• Develop and enhance

  Project Workspace

  ,

  Timesheet Portal

  , and

  Resource Management

  components under PPM.
• Build

  custom UI pages, widgets, and portals

  using

  Service Portal / UI Builder / App Engine Studio (AES)

  .
• Implement

  Flow Designer

  and

  Automation Engine

  for workflow orchestration, reducing manual dependencies.
• Develop and maintain

  Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs

  to enforce business logic.
• Create and maintain

  REST / Scripted REST API

  integrations between ServiceNow and enterprise systems (HR, ERP, CRM, etc.).
• Perform

  data imports, transform maps, coalesce rules, and SQL-based data validation

  to ensure data accuracy.
• Customize dashboards, reports, and

  Performance Analytics

  widgets to provide actionable insights.
• Collaborate with business analysts to translate functional requirements into technical deliverables.
• Troubleshoot incidents, performance bottlenecks, and automation errors in the platform.
• Implement

  security best practices

  , including

  ACLs, roles, encryption policies

  , and access management.
• Support

  CI/CD pipelines

  , version control (via

  Git / ServiceNow Source Control

  ), and

  Update Set

  migration processes.
• Conduct

  unit testing, regression testing

  , and participate in

  UAT

  to ensure solution stability.
• Prepare and maintain

  technical documentation, data dictionaries, and workflow design documents

  .
• Actively participate in

  Agile / Scrum ceremonies

  – sprint planning, reviews, retrospectives, and daily standups.
• Stay current with the latest ServiceNow releases and apply upgrade-safe development practices.

Required Skills & Experience

• 5+ years

  of experience developing and configuring the

  ServiceNow Platform

  .
• Hands-on expertise in

  ITSM modules

  (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Strong experience in

  Project Portfolio Management (PPM)

  – Project Workspace, Resource, and Timesheet Management.
• Proficiency with

  JavaScript, Glide APIs, Jelly, AngularJS, and HTML/CSS

  for front-end customization.
• Strong experience in

  REST/SOAP integrations

  ,

  JSON data structuring

  , and

  Flow Designer

  .
• Proficiency in

  CMDB configuration, import sets, and data integrity validation

  .
• Experience with

  Performance Analytics

  ,

  Reporting

  , and

  Notification framework

  .
• Knowledge of

  ITOM Discovery

  ,

  Integration Hub

  , and

  HR Service Delivery (HRSD)

  is a plus.
• Experience using

  Git

  ,

  Jenkins

  , or similar tools for

  DevOps

  and

  automation pipelines

  .
• Familiarity with

  AI Search

  ,

  Virtual Agent

  , or

  GenAI workflow enrichment

  is desirable.
• Strong understanding of

  ITIL v4 best practices

  and

  Agile methodologies

  .
• Excellent communication, problem-solving, and documentation skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (CIS)

  – ITSM / PPM / HRSD
• ITIL v4 Foundation