Service Manager

Job Description

Job Title: Service Manager / Logistics Manager Department: Operations / Supply Chain Reports To: Operations Director / General Manager Job Summary: The Service Manager / Logistics Manager is responsible for overseeing logistics operations and after-sales service functions. This dual-role position ensures efficient coordination between supply chain activities and customer service, focusing on timely deliveries, service excellence, inventory management, and team leadership. The manager will develop strategies to optimize logistics processes while maintaining a high level of customer satisfaction through effective service management. Key Responsibilities: Logistics Management: Plan, organize, and manage logistics operations (shipping, warehousing, inventory, and transport). Ensure accurate and timely delivery of goods and services. Optimize transportation costs and logistics processes. Monitor supplier performance and manage logistics service providers. Maintain compliance with local, national, and international regulations. Coordinate import/export documentation and customs clearance where applicable. Service Management: Lead the service team to deliver quality after-sales support, maintenance, and repairs. Develop and implement service policies and procedures. Respond to customer inquiries, complaints, and service requests in a timely and professional manner. Monitor service metrics and customer satisfaction indicators. Train and mentor service personnel to improve technical and customer service skills. Team & Operations: Supervise and train warehouse, logistics, and service staff. Maintain safety standards and ensure workplace compliance. Collaborate with sales, procurement, and finance teams. Generate reports and KPIs for management review. Qualifications: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field. 5+ years of experience in logistics, supply chain, or service management. Strong leadership and team management skills. Excellent organizational and problem-solving abilities. Proficient in logistics and ERP software (e.g., SAP, Oracle, WMS). Good understanding of import/export regulations (if applicable). Strong customer service orientation and communication skills. Preferred Skills: Certification in logistics or supply chain (e.g., APICS, CILT). Experience with Lean, Six Sigma, or other process improvement methodologies. To apply for the mentioned positions or inquire about job opportunities, kindly contact and share your CV on the provided number: 8923855446. Make sure your CV is updated and tailored to the specific job role you're applying for. Good luck with your job search