Service Manager

As a Service Manager at Barclays, you will lead the evolution of infrastructure and deployment pipelines, fostering innovation and operational excellence. Utilizing cutting-edge technology, you will build and manage robust, scalable, and secure infrastructure to enable seamless delivery of digital solutions. Key Responsibilities: - Manage vendor relationships, including contracts, performance, SLA adherence, and vendor risk evaluation. - Review vendor performance against technology deliverables and Barclays standards, also verifying vendor invoices. - Develop and implement strategic direction for IT Services, oversee department efficiency, and manage IT service risk. - Monitor financial performance, drive value from commercial agreements, and manage IT Services projects effectively. - Maintain critical technology infrastructure, resolve complex technical issues, and minimize operational disruptions. Qualifications Required: - Experience in Vendor Management roles and negotiations. - Excellent written and verbal communication skills. Joining Barclays as a Service Manager in Pune, you'll play a crucial role in shaping the strategic direction of the IT Services department. Your responsibilities will include managing vendor relationships, overseeing department efficiency, and ensuring the seamless operation of critical technology infrastructure. The role of Assistant Vice President at Barclays involves advising on decision-making, contributing to policy development, and ensuring operational effectiveness. People Leaders are expected to exhibit leadership behaviors aligned with the LEAD framework: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others. For individual contributors, guiding team members through assignments and collaborating on complex issues are key expectations. All colleagues at Barclays are expected to uphold the values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive.,