Service Manager

Service Manager – Chennai (IT / OA / Telecom / Copier & AV)Location

Chennai, Tamil Nadu, India

Role Summary

We are looking for an experienced Service Manager to lead our service operations in Chennai, with a special focus on IT, Office-Automation (OA), Telecom/Copier (MFD) equipment, and Audio-Visual (AV) systems. This role will be responsible for service delivery, team leadership, customer satisfaction, and business development for engineering products including copiers, conference-room AV solutions, streaming systems, and industrial control devices.

Key Responsibilities

• Lead, manage, and support the service team for daily operations and field activities.
• Oversee installation, service, and maintenance of MFDs/Copiers (Konica Minolta/Sharp/Toshiba).
• Manage end-to-end Audio/Video (A/V) project design, including SOW creation, planning, execution, and monitoring.
• Serve as the key point person for deploying campus-wide A/V solutions.
• Conduct technical evaluation, configuration, and commissioning of A/V equipment, conference room systems, CCTV, streaming solutions, IPTV, and webcasting setups.
• Support marketing and technical promotion of engineering products such as A/V equipment, flow meters, valves, and other industrial products.
• Work closely with sales and project teams to ensure smooth execution and timely delivery.
• Ensure documentation, reporting, and compliance with service standards and processes.
• Build strong relationships with clients and ensure high levels of customer satisfaction.
• Train and mentor service engineers to improve skills and performance.
• Drive continuous improvement in service quality and operational efficiency.

Required Skills & Experience

• 10–15 years of relevant experience in IT & OA, Telecom, Copier, or A/V industry.
• Strong technical knowledge of Konica Minolta, Sharp, and Toshiba MFD/Copier product lines.
• Proven expertise in A/V system engineering, conference room solutions, and video streaming technologies.
• Experience in designing and implementing Audio/Visual conference, presentation systems, and CCTV setups.
• Knowledge of engineering product marketing including A/V devices, flow meters, valves, and industrial equipment.
• Strong understanding of SOW creation, project planning, budgeting, and execution.
• Excellent troubleshooting, analytical, and decision-making skills.
• Ability to work independently, meet deadlines, and handle multiple projects simultaneously.
• Strong communication, customer management, and team-handling skills.

Educational Qualification

• Diploma / Degree in Engineering (Electrical / Electronics / Communication / IT) or relevant technical field.

Preferred Qualities

• Leadership and people management skills
• Customer-focused mindset
• Ability to work autonomously
• Strong organisational and documentation skills

Job Type: Full-time

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Assistant manager: 10 years (Preferred)

Work Location: In person