Service Manager

Responsibilities and Duties

• Experience required in four wheeler Automobile industry.
• Effectively manages team members, including technicians and advisers, to ensure team objectives and sales goals are being carried out.

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up selling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Qualifications and Skills
Communication skillsPrevious service experienceProblem SolvingAdministrative skills

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person