Service Manager

About Client:

Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.

Job Title: Service Now Developer

Location:

· Experience: 6+

· Mode of Work :

· Job Type :

· Notice Period:

· Project Tenure:

Job Description:

• Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM,

  CSM

  , ITOM, OMT, Custom/Scoped Applications and other business areas.
• Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs.
• Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub.
• Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and performance monitoring.
• Configure and manage CMDB, discovery, asset management, and other foundational ServiceNow components.
• Implement and optimize security roles, access controls (ACLs), and data policies to ensure platform security and compliance.
• Design and create reports, dashboards, and performance analytics to support business insights and decision-making.