Service Manager

Position Summary

The Service Manager is responsible for overseeing the overall operations of the workshop, ensuring high-quality service delivery, customer satisfaction, efficient workflow, and achievement of service revenue targets. This role manages technicians, advisors, floor in-charge, and support staff to maintain smooth service operations.

Key Responsibilities
1. Workshop Operations Management

• Plan and monitor daily workshop activities.
• Allocate jobs to mechanics based on skill and workload.
• Ensure timely completion of vehicles (free service, paid service, running repairs).
• Monitor bay utilization and productivity.
• Review job cards and ensure proper documentation.

2. Customer Handling

• Address customer concerns and ensure maximum satisfaction.
• Handle escalated complaints professionally.
• Ensure timely delivery of vehicles.
• Conduct post-service follow-up calls as required.

3. Team Management

• Supervise Service Advisors, Mechanics, Floor Supervisors, and Washers.
• Conduct daily briefings and assign targets.
• Train and motivate team for performance improvement.
• Monitor technician productivity, efficiency, and attendance.

4. Quality Control

• Ensure repairs comply with OEM standards.
• Validate final inspection checklist before delivery.
• Minimize repeat jobs and quality-related complaints.

5. Revenue & KPI Achievement

• Achieve monthly service revenue targets.
• Improve workshop productivity, efficiency, and labour margin.
• Drive upselling of accessories, AMC, RSA, and value-added services.
• Maintain high CSI (Customer Satisfaction Index).

6. Inventory & Parts Coordination

• Coordinate with the Spare Parts Manager for availability of parts.
• Reduce job delays due to parts shortages.
• Monitor consumption of lubricants and consumables.

7. Compliance & Safety

• Ensure workshop safety standards are followed.
• Maintain 5S, tools, equipment, and cleanliness.
• Adhere to company and OEM guidelines.

Qualifications & Skills

• Diploma/Graduate in Automobile or Mechanical Engineering.
• 5–10 years of experience in service operations (Two-wheeler industry preferred).
• Strong technical knowledge of two-wheelers.
• Good communication, team management, and customer-handling skills.
• Ability to handle pressure and meet targets.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person