Telecaller

Job Summary:

Responsible for handling inbound and outbound customer calls related to sales, service reminders, feedback, and follow-ups. Ensures customer satisfaction by providing accurate information and maintaining good communication with customers.

Key Responsibilities:1. Customer Communication:

• Make outbound calls to customers for service reminders, feedback, and follow-ups.
• Handle inbound calls regarding product or service inquiries.
• Maintain a courteous and professional tone in all communications.
• Provide information about new models, offers, and promotions.

2. Service & Sales Follow-up:

• Call customers for vehicle service booking reminders.
• Collect and record customer feedback (CSI) after service or delivery.
• Follow up with potential leads generated from showroom visits, camps, or campaigns.
• Coordinate with sales advisors and service advisors to ensure customer requests are addressed.

3. Record Keeping & Reporting:

• Update customer details and call status in DMS / CRM system.
• Maintain a daily call log and report to the manager.
• Track and report pending follow-ups and customer concerns.

4. Customer Relationship Management:

• Maintain a strong relationship with existing customers.
• Handle complaints politely and escalate issues to concerned departments when necessary.
• Contribute to improving customer satisfaction index (CSI).

Key Skills Required:

• Good communication skills in Tamil and English (additional local languages an advantage).
• Pleasant voice and professional telephone etiquette.
• Basic computer and MS Office knowledge.
• Patience, active listening, and customer-oriented attitude.

Qualification & Experience:

• Qualification: Any Degree (with computer knowledge).
• Experience: 1–3 years in telecalling / customer service (preferably in automobile sector).
• Freshers with good communication skills may also apply.

Job Type: Full-time

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Work Location: In person