Service Engineer

Meera Laser Solutions Private Limited

0 - 31 years

2 - 3 Lacs

kattupakkam chennai region

Posted:18 hours ago| Platform: Apna logo

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Skills Required

service installation cutting engraving welding calibration training maintenance electrical resolve reports documentation support design analysis coordination logistics erp tracking data evaluation report mechatronics engineering plc cnc automation troubleshooting measurement communication

Work Mode

On-site

Job Type

Full Time

Job Description

1. Installation & CommissioningInstall and commission laser machines (cutting, marking, engraving, or welding) at customer premises. Conduct machine calibration, alignment, and performance validation as per company standards. Provide on-site technical training to operators and maintenance staff. 2. Maintenance & TroubleshootingDiagnose and repair mechanical, electrical, and optical issues in laser machines. Perform preventive and corrective maintenance to ensure reliable machine performance. Respond promptly to service calls and resolve customer complaints efficiently. Maintain detailed service reports and documentation for every visit. 3. Customer SupportProvide technical assistance to customers via phone, email, or remote support tools. Build strong customer relationships by ensuring timely follow-up and support. Escalate complex technical issues to the R&D or design team for further analysis. Educate customers on proper machine operation, safety practices, and maintenance procedures. 4. Coordination & ReportingCoordinate with the service team, logistics, and production departments for spare parts and warranty claims. Maintain records of installations, service visits, and parts replaced in ERP or service tracking systems. Prepare service reports, feedback forms, and maintain data for performance evaluation. Report field feedback and suggestions for product improvements to the R&D team. Qualifications & Skills:Diploma / B.E. / B.Tech in Mechanical, Electrical, Electronics, or Mechatronics Engineering. 2–5 years of experience in servicing or maintenance of laser machines, Electrical PLC & CNC machines, or industrial automation equipment. Hands-on experience in troubleshooting electrical circuits, motion systems, and control panels. Proficiency in using diagnostic tools and measurement instruments. Excellent problem-solving, communication, and customer-handling skills. Willingness to travel extensively for service assignments.

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Meera Laser Solutions Private Limited

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Service Engineer