3760 Service Desk Jobs - Page 47

Roll Technical Support Company DXC Exp 0 To 1 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Provide first-level contact and problem resolution for customers via phone, email, chat, or ticketing system. Troubleshoot and resolve hardware, software, and network issues. Assist users in the installation, configuration, and ongoing usability of system hardware and software. Escalate unresolved issues to the appropriate internal teams o...

. We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Experience in a similar role J ob description Analyst with Service Desk or Desktop Experience would be suitable Activities to be performed by UAM Engineer(s) ( MUST REQUIRED) Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password reset, lock/unlock user IDs of MFG Equipment s/Instruments. Perform Periodic User Access Review of Equipment s / Instruments as per sche...

Overview Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-dri...

Roles and Responsibilities: Act as the first point of contact for hospital end-users for technical and application support. Deliver exceptional customer service, with a focus on professionalism and cultural sensitivity for users Provide L1 IT support for issues on Clinical Applications, Password resets, login/account management, email, VPN, MS Office, printers, hardware/peripherals, network connectivity, etc. Log, categorize, and track incidents/service requests in ITSM tools (e.g., ServiceNow, Remedy etc) as per defined SLAs. Troubleshoot and resolve issues using SOPs and knowledge base; escalate unresolved issues to L2/L3 as required. Create/update Knowledge articles as and when required b...

• Provide L2/L3 support for iWorks-DMS application. • Techno-functional knowledge of the iWorks-DMS application. • Fix the incidents within SLA. • Readiness to work in regular or afternoon shift. • Interact with users to understand the issues and resolve them. • Fix the code to resolve issues permanently. • Maintain Known error database(KEDB) for the issues raised in the application • Raise tickets with OEM, coordinate with them and test the application fixes provided. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Hiring manager and Recruiter should collaborate to create the relevant verbiage. Preferred technical and ...

Job Title: Service Desk Analyst Qualification : Graduate Location: Pune & Bangalore Experience: 1 -5 Years Shifts :Night shifts Salary: 3.5 5.0 LPA (Depending on experience) Job Summary We are looking for a Service Desk (L1) Agent to provide first-level technical support for IT-related issues. The role involves troubleshooting, resolving service requests, and ensuring customer satisfaction while following ITIL best practices. Key Responsibilities Provide 1st level support through calls, chat, and emails. Troubleshoot issues related to Active Directory, Azure AD, O365, MS Teams, SharePoint, OneDrive, Outlook, VPN & Networking . Handle password resets, account unlocks, mailbox setups, and sync...

About Business Unit Corporate BU Roles and Responsibility Position Title: System Administrator Specializing in Microsoft Azure, Microsoft Intune, and Related Technologies Type of Employment: Full-time Experience: 3+ years Qualifications: BE /BE Tech Shifts (if any): 11:00 am onwards (candidate should be flexible to work as per the business requirement) Job Summary: We are seeking an experienced Senior System Administrator with deep expertise in Microsoft Azure, Microsoft Intune, and other key IT tools to manage and optimize our environments as well as those of our clients. The ideal candidate will have a strong background in device management, automation, security, and compliance, with the c...

Company Name: WISSEN INFOTECH Experience: 3-7years Role:-Service Desk Engineer Location:-Hyderabad Only(No work from home) all 5days work from office. Rotational Shifts which includes night shifts and we don't have any transportation/cabs provided. Job Description: We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by ...

To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with al...

Hiring for International Voice Process & Service desk - Pune/Bangalore/Hyderabad Min 1yr International Voice Exp or Service/ Technical Desk Exp Mandate Rotational Shifts | 5 Days WFO Salary: 5.5 to 7 LPA F2F Interview Only Call Ms. Latika: 9810996899 Required Candidate profile Need excellent communication Skills | Graduates Only UAN Check is Mandate Need immediate joiners Whats App Resume: 9810996899

There are Technical and Service elements to this role, and you will be expected to cover all aspects of this role. Technical and Service Provide 2nd & 3rd line support for SharePoint services (front end primarily) and, operating under a best practice, ITIL framework Work closely with practitioners and vendors tprovide technical support and assistance for problems related tSharePoint services Assist in documentation, technology compliance standards and landing space policy Work with Service Desk, 2nd level support team for knowledge sharing, immediate assistance Proactive and able twork independently Problem solving, analytically minded with attention tdetail Ability twork under pressure and ...

Role & responsibilities processes. Responsibilities • Administer and maintain Zoho ServiceDesk Plus (SDP) ITSM application. Configure modules including Incident, Problem, Change, Asset, and Service Catalog. Customize workflows, automation rules, SLAs, and notifications to align with ITIL best practices. Integrate Zoho SDP with other Zoho applications and third-party tools. Provide technical support and training to IT support teams and end-users. Monitor system performance, troubleshoot issues, and ensure high availability. Collaborate with stakeholders to gather requirements and implement process improvements. Customize modules, fields, workflows, validation rules, templates and reports base...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Dear Professionals, Greetings from ProV international We are currently hiring for the position of IFS Practice Head . If the below Job Description matches your experience and career goals, kindly share your updated resume with us at [HIDDEN TEXT] Job Responsibility IFS Practice Head / Delivery Head: Designation: IFS Practice Head / Delivery Head Experience: 15+ Yrs. Location: Chennai Job type: Permanent Roles & Responsibilities: Work closely with departmental heads to make sure that the scope and direction of ProV is as per Vision Practice-wise Annual budget plan by working closely with Finance Manager. Produce business performance reports for the Delivery, which could be monthly. Oversee Re...

Designation: Technical Support Consultant Roles & Responsibilities Act as part of a 24x7 Service Desk team , ensuring timely response and resolution of customer queries. Handle issues across multiple channels including inbound/outbound calls, chat, email, and web portal (Omni-channel) . Triage and prioritize cases based on urgency and business impact. Log incidents, service requests, and all customer interactions in the case management system with accuracy. Research solutions using internal knowledge repositories and apply effective troubleshooting. Collaborate with internal teams to drive issue resolution with urgency and accountability. Maintain high levels of customer satisfaction by asse...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpo...

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operation...

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshoot...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Quality Management Good to have skills : Quality Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The role is responsible for understanding and delivering client & customer requirements in terms of Quality and Performance.1. Knowledge of Transaction Monitoring Process2. Candidate should have good Communication skills.3. Ability to provide effective feedback and coac...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Service Desk Quality Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The role is responsible for understanding and delivering client & customer requirements in terms of Quality and Performance.1. Knowledge of Transaction Monitoring Process2. Candidate should have good Communication skills.3. Ability to provide effective feedback and coaching to improve ...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...