1 - 5 years
0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
Provide 1st level support through calls, chat, and emails.
Handle password resets, account unlocks, mailbox setups, and sync issues.
Support OS (Windows), MS Office Suite, and mobile platforms (iOS/Android).
Ensure SLA adherence, proper documentation, and timely customer updates.
1218 months experience in IT Service Desk / Technical Support.
Knowledge of AD, O365 Exchange Admin, MS Teams, and SharePoint.
Troubleshooting skills in Windows OS, MS Office, Browsers, and networking basics.
Strong communication, problem-solving, and customer service skills.
Familiar with ITIL process (preferred).
Graduate in IT/Computer Science preferred.
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8e-05 - 0.00011 Lacs P.A.
8e-05 - 0.00011 Lacs P.A.
