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Axiom Technologies
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Service Desk Engineer L2- Hosur,Bangalore,India

Service Desk Engineer L2- Hosur,Bangalore,India

Axiom Technologies

3 - 8 years

5 - 10 Lacs

hosur bengaluru

Posted:Just now| Platform:

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Skills Required

it services service delivery c senior analyst service desk management service desk voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Experience in a similar role

ob description

Analyst with Service Desk or Desktop Experience would be suitable

Activities to be performed by UAM Engineer(s) ( MUST REQUIRED)
Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password reset, lock/unlock user IDs of MFG Equipment s/Instruments. Perform Periodic User Access Review of Equipment s / Instruments as per schedule. Perform Backup and Archival Activity of Equipment s/Instruments on monthly basis. Execute Periodic Restoration activity of Equipment s/Instruments as per schedule.

Must have Skills

Service Desk Management

Good to Have Skills : Service Desk Voice Support

Key Responsibilities :

a: L2 Service Desk Call taking profile.

b: Respond to the issues reported by customers predominantly through voice and email, chat.

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes.

e: Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to the relevant assignment group.

f: Achieve client and Accenture-defined targets.

g. Good communication skills is a must.

h. Willingness to go extra mile for resolving a customer issue and delivery.

3+ year of relevant experience.

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Service Desk Engineer L2- Hosur,Bangalore,India