IT Administrator

Job Summary

We are looking for an experienced IT Administrator Lead to oversee IT operations, lead a team of professionals, and ensure seamless delivery of technical support and IT services. The role requires a strong combination of technical expertise and non-technical leadership capabilities to manage daily operations, drive strategic initiatives, and collaborate with internal and external stakeholders.

Key Responsibilities:

Lead communication and stakeholder engagement with clarity and professionalism. Manage time and priorities effectively in a fast-paced environment. Provide leadership and direction to the IT team, ensuring accountability and growth. Oversee multitasking and balance team workloads to meet service expectations. Conduct daily audits and ensure timely resolution of IT service tickets. Lead and support projects including procurement, software licensing, security systems, email creation, and IT device management. Collaborate with clients, vendors, and internal process owners for continuous improvement. Serve as a Subject Matter Expert (SME) within the team, offering technical and procedural guidance.

Technical Skills:

Administer and troubleshoot operating systems (Windows/macOS/Linux), including deployments and routine maintenance. Provide in-depth knowledge and support for IT equipment (computers, printers, networking devices). Manage Microsoft 365 Admin Center for user administration, policy enforcement, and service health monitoring. Ensure IT security through account management, MFA implementation, compliance checks, antivirus, and anti-spam systems. Support and troubleshoot Microsoft 365 applications and other standard technologies. Oversee cloud backup processes and data loss prevention strategies. Configure and maintain virtual machines, ensuring performance and security.

Qualifications:

Bachelors degree in Information Technology, Computer Science, or related field experience. Minimum of 8 years of experience in IT administration, with at least 2 years in a leadership role. Strong knowledge of Microsoft 365 ecosystem and IT infrastructure.