1592 Service Desk Jobs - Page 49

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Essential skills: Proactive, positive, self-starter and team player with a skill of continually improving processes Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function Track record of working in a customer-facing environment Ability to digest complex data and relay it to users in a manageable, clear and concise way Excellent presentation and meeting facilitation skills including small to medium groups Experience in Customer Service is essential. Experience of operating in high pressure and fast-moving environments Excellent organisational skills. Service Level and Customer experience level Management experience Good computer skills and the ability to use business support software and ITSM tools. Strong teamwork skills and attention to detail. Advantageous skills: Experience with Freshdesk Experience with Topdesk Experience with Connectwise Experience working in the legal sector Experience with Service Now

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with (1-6 years) years of experience in IT ServiceDesk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 6th Jun 2025(10 am - 4 pm) Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Vigneshwaran S HR-Cognizant

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for - Good comms skills - Basic Analytical skills - Flexible with Rotational shifts - Basic knowledge of new age Social media platforms Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevantAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Agility for quick learningAbility to work well in a teamWritten and verbal communicationCommitment to qualityAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minutePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for People managementDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationTeam PlayerPositive MindsetPlanning & Organisation skillsMotivation SkillsCall handling skills (handling complex & escalated calls)Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation24*7Flexible to Travel onshore if requiredAble to work on a flexible basis as determined by the business needs Roles and Responsibilities: Operational ResponsibilitiesManage Operations from process & measurement standpointMaintain regular communications with team on departmental and individual level performance expectationsWork with client/Account Executive/Onshore team to define process and proceduresSet and assess representatives performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basisConduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.Ensure performance and attendance issues and addressed promptly and consistently.Assist with scheduling and forecasting of staff to maintain optimal service providedDevelop reward and recognition programs for teamsManage escalated customer enquiries / complaintsStrong analytical and data management skillsAnalyse and propose process improvements consistentlyStrong focus on peopleShare best practices across the process & facilitate process improvements/cost reduction initiativesInteract and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metricsDrive Business ExcellencePeople Management ResponsibilitiesDirect reports:Level 11 to Level 13Strong leadership and management abilityDetermine training needs for the team membersCoach individuals on performance improvement tactics while providing positive feedback to those performing above expectationsClient Customer ResponsibilitiesClient Relationship BuildingDrive productivity in the respective processManaging day-to-day operations based on SLAsEnsures seamless delivery of services and manages all aspects of operational team Qualification Any Graduation

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

Job Title: IT Service Desk Executive (Voice Process) - Call /Whats app : 7420010192/200 Job Summary: We are seeking IT Service Desk Executives to join our team, handling technical queries and issues via voice support. Freshers and experienced candidates from technical or customer service backgrounds are encouraged to apply. Key Responsibilities: 1. Technical Support: Provide timely and effective technical support to customers via phone, resolving hardware, software, and network-related issues. 2. Issue Resolution: Troubleshoot and resolve technical issues, escalating complex problems to senior teams when necessary. 3. Customer Service : Deliver excellent customer service, ensuring customer satisfaction and building trust. 4. Documentation : Maintain accurate records of customer interactions, issue resolutions, and escalations. 5. Process Adherence : Follow established processes and procedures to ensure efficient issue resolution. Requirements (Fresher Candidates): 1. Education: Bachelor's degree in any discipline (technical background preferred). 2. Skills: - Basic technical knowledge (hardware, software). - Excellent communication and customer service skills. - Ability to learn and adapt quickly. - Strong problem-solving and analytical skills. Requirements (Experienced Candidates): 1. Experience: 1+ years of experience in IT service desk or customer support. 2. Skills: - Advanced technical knowledge (hardware, software, networking). - Strong analytical and problem-solving skills. - Excellent communication and customer service skills. - Experience with ticketing tools. Call /Whats app : 7420010192/200 Send resume to : shweta.wali@ccubeconsultant.com

Hiring for SERVICE DESK - Call / whats app 7420010192 / 200. Graduate freshe r can apply Graduate with 1 year of Experience can apply. Requirement : Need Experience into Software and Hardware. Candidates need to work on rotational shifts.

Dear Professional, Service desk Tech Support Role Looking for Tech Support Service desk Engineer with 0.5 years to 1.5 of exp. Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 ) Excellent Communication skills Willing to support 24X7 and Service desk Voice support role Walk in @ Bangalore Manyata Location , Chennai & Coimbatore on 7th June'25 Job Summary We are seeking a Service desk Engineer with 0.5 years to 1.5 of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users. Responsibilities Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows. Oversee the incident management process ensuring timely resolution and proper documentation of incidents. Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively. Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization. Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices. Conduct regular system audits to identify and address potential issues before they impact operations. Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests. Provide training and support to end-users on the use of IT systems and applications. Participate in the planning and execution of IT projects ensuring they are completed on time and within budget. Maintain accurate and up-to-date documentation of IT systems processes and procedures. Stay current with emerging technologies and industry trends to ensure the organization remains competitive. Contribute to the continuous improvement of IT services by identifying and implementing process improvements. Ensure a high level of customer satisfaction by providing excellent service and support. Qualifications Must have experience with Service Now and Incident Management. Must have experience with Windows operating systems. Must have experience working in a service desk environment. Nice to have experience with hybrid work models. Nice to have experience with IT project management. Must have strong problem-solving and troubleshooting skills. Must have excellent communication and interpersonal skills. Must have the ability to work independently and as part of a team. Must have strong organizational and time management skills. Must have the ability to prioritize and manage multiple tasks simultaneously. Must have a customer-focused mindset. Must have a willingness to learn and adapt to new technologies and processes. Must have a commitment to continuous improvement and professional development. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a F2F interview with you on 07th Jun 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Greetings from KVC CONSULTANTS LTD. Hiring for IT MNC for Service Desk Analys t for PUNE -- HINJEWADI & BANGALORE - ELECTRONIC CITY Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune . Biggest IT MNC in India Process -- International Service Desk Analyst Salary - UPTO Rs 4LPA plus Other perks and benefits Roles and Responsibilities of Service Desk in an International BPO-- Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance : Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management : Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management : Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting : Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus : Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity : Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune or Bangalore location because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD /BANGALORE SD WITH YOUR RESUME . HR REBA 9628373764 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 ------------------------------------------ ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

SUMMARY Hiring for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore Both way cab facilitates.

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Excellent English communication skills Open to working in a 24*7 office environment Analytical problem-solving skills Proactive and respectful towards customer's time Good time management skills Benefits Fresher Salary - upto 5.25 lpa Experience salary - upto 5.75 lpa Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

SUMMARY Opening for AR Caller / Denial Management experience candidates in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice Note: Only Male candidates are eligible for this role JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

Job Summary: Monitors and reports security events in the iQor enterprise. Performs daily health checks on security devices. Responsibilities: Performs daily monitoring and reporting of security Events. Study and Review device security logs. Performs adhoc reports from security tools as requested. Submit tickets to the Service Desk describing security incidents with supporting information or evidence. Performs initial investigations from daily reports and monitoring. Performs routine Health Check lists for Security tools. Participates in projects as assigned. Performs Mentoring and education for security staff members. Drives continuous improvement through trend reporting analysis and metrics management. Assure that procedures and work instructions are efficient and not redundant. Offers new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field\

JD Server maintenance and optimization On-premises and Cloud infra-Administration M365/EMS/AWS - Administration Server/Service monitoring and maintenance Server/Storage patch management Server/Storage/Cloud asset management L2 L3 Technical support for end-users when required 3.2. Deliverables Daily and weekly system performance reports - NOC Tool Change Management IT Service Desk Monthly performance and availability reports - Service Desk Quarterly Infrastructure assessment reports Excel, PowerPoint Incident and resolution logs Service Desk 3.3. Assumptions The resource will work from the Acsia s Global Headquarters (GHQ) at Trivandrum, Kerala. Assigned resources are expected to adhere to the organization s compliance requirements, including ISO 27001:2022 and TISAX standards. Acsia s reserves the right to conduct technical interviews for all proposed candidates. Background verification of the selected candidates is mandatory. The organization will provide the required access and necessary resources to facilitate the work of the on-site engineer. An engineer with the appropriate expertise shall be assigned by [Vendor] from the bench until a permanent hire is recruited. 4. Objectives 4.1. Primary Objectives Ensure 99.5% IT Server/Service uptime yearly Enhance the server/storage/cloud monitoring by utilizing NOC tool Optimize server performance and reliability Provide timely and effective technical support Secure the server infrastructure by following compliance-recommended best practices Monitor and ensure 100% data backup and recovery by conducting periodic restore tests

Primary purpose of the role: The Client Services Administrator s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely, located within India. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools. Key Result Area Strategy, Planning, Acquisition Deployment Support the acquisition of new computer or networking hardware Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers. Install and configure Citrix applications. Operational Management Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability. Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow ups to help requests.

Position Summary Statement: The Service Desk Analyst II at Herbalife International plays a meaningful role, offering top-tier technical advice and mentorship to IT users. This opportunity stands out as it merges customer service excellence with technical expertise, striving for flawless incident resolution and outstanding timeliness. Detailed Responsibilities/Duties : Level II Provides world-class service desk support to all Herbalife Nutrition employees. Offers 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitors tickets assigned to the queue, processing them first-in first-out based on priority, and redirects issues to the accurate resource. Applies business/technical support concepts to perform Tier 1 and 2 technical support, advancing issues that require upper 2nd or 3rd level support. Applies and maintains the service management tracking software. Manages follow-ups and hand-offs on behalf of the user to ensure a seamless experience. Provides comprehensive technical support, including deploying, configuring, and troubleshooting desktop PCs, laptops, peripherals, mobile devices, and software. Installs, modifies, and repairs computer hardware and software. Skills Required: Outstanding communication skills. Strong documentation skills for efficiently managing blocking issues. Proven problem-solving and troubleshooting abilities. Solid understanding of IT concepts and practices with extensive knowledge of personal computers. Familiarity with remote tools and a Windows-based enterprise environment. Solid understanding of ITIL and Service Management principles. Qualification and Experience Required: Minimum of 3 years experience in Service / Help desk or a related field. Bachelors or equivalent experience in Information Technology or a related field preferred. An equivalent combination of experience may be considered in lieu of education. Principles Related Proficiencies: Ethical: Complies strictly with policies and procedures, upholding our values with integrity, honesty, and respect. Leader: Meets challenges head-on to uphold quality standards and efficiency goals, setting an example of trust, transparency, and open communication. Collaborative: Works cooperatively, freely shares information, and celebrates individual and team achievements. Demonstrates strong teamwork skills. Looks Beyond Oneself: Demonstrates humility, values a diverse group of backgrounds and ideas, and builds positive relationships with teammates and distributors. Drives Innovation: Proposes creative solutions, respects others ideas, and drives them forward to implementation. Delivers Change: Adapts to different working environments and responds positively to new duties and assignments, inspiring change forward.

Experience in Deep learning engineering (mostly on MLOps) Strong NLP/LLM experience and processing text using LLM Proficient in Pyspark/Databricks Python programming. Building backend applications (data processing etc) using Python and Deep learning frame works. Deploying models and building APIS (FAST API, FLASK API) Need to have experience working with GPUS. Working knowledge of Vector databases like 1) Milvus 2) azure cognitive search 3) quadrant etc Experience in transformers and working with hugging face models like llama, Mixtral AI and embedding models etc. Job Requirements Details Experience in Deep learning engineering (mostly on MLOps) Strong NLP/LLM experience and processing text using LLM Proficient in Pyspark/Databricks Python programming. Building backend applications (data processing etc) using Python and Deep learning frame works. Deploying models and building APIS (FAST API, FLASK API) Need to have experience working with GPUS. Working knowledge of Vector databases like 1) Milvus 2) azure cognitive search 3) quadrant etc Experience in transformers and working with hugging face models like llama, Mixtral AI and embedding models etc. Exp 6 - 9 yrs Location Pune - Hybrid Good to have Knowledge and experience in Kubernetes, docker etc Cloud Experience working with VMS and azure storage. Sound data engineering experience. #LI-ONSITE#LI-AP1 Pay Range