3760 Service Desk Jobs - Page 50

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) SALARY STRUCTURE : FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent Spanish & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office & COTS app...

About The Role Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, bu...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Exp...

Correlates security events across the enterprise. Performs advanced tool administration and ensure tools are optimized and performing to the best ability and perform complex tuning and filtering of devices. Responsibilities: Assists Security Analysts in their duties as required and handles Security Analysts escalations. Identifies and correlates security events and logs from various tools and present to Sec-Ops management via report. Prepares summary reports for distribution to the security team. Creates and maintains automated processes for security reports. Submits tickets to the Service Desk describing security incidents with supporting information or evidence. Performs advanced security ...

Myridius x Aethereus is looking for Technical Support Analyst (AI Tooling) to join our dynamic team and embark on a rewarding career journey As a Support Staff member, you will play a crucial role in providing assistance and support to various departments within the organization This position involves a range of administrative and operational tasks to ensure the smooth functioning of daily operations Key Responsibilities:Administrative Support:Assist in handling routine administrative tasks, including data entry, filing, and document management Manage phone calls, emails, and correspondence on behalf of the department Facility Management:Oversee the organization and cleanliness of workspaces...

Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware). Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences. Acts as a lead to less experienced specialists Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor. Perform asset management activities (procureme...

Troubleshooting hardware and software problems- To provide remote assistance via chat- To escalate issues when necessaryAs s Service Desk agent you will provide technical support and customer service to end-users You will be responsible for resolving technical issues, managing incidents, and ensuring a positive user experience

The Knowledge Management Analyst at AskAccounting will be responsible for these core functions: Plan and allocate resources for service desk operations, ensuring adequate coverage and efficient functioning across all service desk hours including nightshift. Manage daily adherence to schedules, monitor First Contact Resolution (FCR) rates, and ensure compliance with Service Level Agreements (SLAs). Coordinate leave management and backup planning across all processes and desk coverage, in consultation with the Team Lead, to ensure uninterrupted service delivery. Collaborate with the ITS team to maintain and ensure functionality of service desk systems such as CRM and Contact Center Telephony. ...

Role ResponsibilitiesThis role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including T...

Requirements: Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportiv...

Service Desk Associate - English India - Bengaluru, working from office Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role ResponsibilitiesManages customer interact...

Role & responsibilities Note: BPO Company Experience is Mandatory Job Description: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datado...

Required - Exp 0.6 yrs - 5 yrs Education – Any Graduation Location – Trivandrum/Pune Shift: 24x7 Rotational Shifts, 5 days work from Office Key Skills & Requirements: • Prior experience in voice-based(International Voice Support) Service Desk support • Comfortable working in a call support environment • Proficient with ticketing tools (preferably ServiceNow) • Working knowledge of Active Directory and RSA Token • Experience in troubleshooting VPN, Citrix, and VDI-related issues • Basic proficiency in MS Office applications Roles & Responsibilities: • Ensure high login efficiency and availability to support customer needs • Handle and resolve tickets within defined SLAs for volume and turnaro...

IMT is a provider of enterprise on-demand solutions, including an online network, software and services for the residential mortgage industry. We are leading the mortgage industry into the future, developing and marketing software solutions that are transforming how mortgage lenders, investors, and settlement service provider work together. Currently, we are looking for a service-oriented EUC Support technician to provide local technical support to users and partake in Corporate IT projects and activates in an efficient and accurate manner. This position is the frontline IT support for the company and will help user resolve basic technical problems. Additionally, involved in Corp Tools suppo...

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Roles and Resposibilities Provide technical support to international clients via phone, email, or chat. Troubleshoot and resolve customer issues related to software, hardware, and network problems. Collaborate with internal teams to escalate complex issues and ensure timely resolution. Maintain accurate records of customer interactions and updates. Desired Candidate Profile 1-5 years of experience in a similar role (International Voice Process/Technical Voice Process). Excellent communication skills in English for effective issue resolution. Proficiency in handling international calls and technical suppo...

Job Summary: The Service Desk and Clinical Support Specialist will be the first point of contact for all IT-related issues, including hardware, software, network, and clinical application support. This individual will deliver prompt, high-quality support to both administrative and clinical users, ensuring smooth operations across hospital systems and healthcare applications. Key Responsibilities: Service Desk Support: Serve as the first line of support for all IT issues via phone, email, ticketing system, or in person. Troubleshoot and resolve issues related to desktops, laptops, printers, Microsoft Office 365, Windows OS, and general hardware. Escalate unresolved problems to higher-level su...

Hiring for Leading BPOs Customer Support Roles Open Positions: Voice Process Non-Voice Process Email Support Chat Support Job Description (Customer Support): Handle customer queries via calls, emails, or chat. Provide accurate information and resolve issues effectively. Maintain positive customer interactions and ensure satisfaction. Follow company processes and meet service quality standards. Escalate complex issues to the concerned department when required. Eligibility: Graduates & Undergraduates can apply Freshers & Experienced candidates welcome Salary: Freshers – 25,000/month Experienced – Up to 6 LPA Benefits: 5 Days Working, 2 Days Off Attractive Incentives & Career Growth Work with T...

JOB DESCRIPTION - Technical Support Engineer/Service Desk Analyst The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. QUALIFICATION - BE/B.TECH & BCA, BSC-Computer Science/IT with 60% in academics (Exception can be considered. Chemical & Bio-Tech branch not eligible). Year of Pass-out- 2023-2024 only (Gr...

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karntaka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associate...