Job Title: Client Support Associate / Technical SupportWork Mode: Hybrid (In-office at least 4 days a week, 1-day WFH)Location: Pune(Magarpatta)Experience: 0(fresher) to 1 year experienceShift allowances are availableCab facilities are available for Female.Key Responsibilities:Provide technical support for ICE Mortgage Technology software solutions.Resolve 85% of assigned cases independently and on time.Strive for first-call resolution while maintaining quality and balancing escalation rates.Recognize and resolve systemic customer-impacting problems.Accurately document client interactions in the CRM system.Use tools like knowledge bases and log analyzers to troubleshoot and resolve issues.Manage case backlog according to departmental standards.Participate in product defect and enhancement feedback loops.Key Skills:Technical SupportClient SupportExcellent English CommunicationExperience with Microsoft Office, Adobe Acrobat, and Windows Registry.Familiarity with SaaS environments, Client/Server Architecture, and network troubleshooting tools (e.g., Telnet, Traceroute, Ping).Exposure to log analyzer tools like Splunk.Education Requirements:BCA or B.Sc. in Computer Science (mandatory), B.Tech, or a Master's degree with a computer background.Any other degree with a computer background will also be considered.

ICE (Intercontinental Exchange), Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds, and operates digital networks that connect people to opportunity. We provide financial technology and data services across major asset classes helping our customers access mission-critical workflow tools that increase transparency and efficiency. We connect people to data, technology and expertise that create opportunity and inspire innovation. We are looking for Sr SW Engineer with experience in C++ and Linux. Experience in Socket programing and Multi threading is a must JD: Very strong C/C++ programming 7+ yrs of development on Unix/Linux platforms. Experience with Linux/Unix and shell scripting exposure Knowledge of Java, Python TCP and Multicast knowledge. Hands on experience on developing multi-threaded applications. Understanding complex systems and how to debug problems Experience with debuggers such as GDB, and memory checkers such as Valgrind Experience with Source Control Management (CVS, GiT, SVN) Experience with unit testing and testing frameworks SDLC experience as applicable to current development group processes Ability to adhere to group standards If you are looking for job please email your CV to saifuddin.taksali@ice.com with these mandatory details:Total Experience:Relevant Experience in C++:Relevant Experience in Linux:Relevant Experience in Socket Programming:Relevant Experience in Multi threading:Current CTC:Expected CTC:Any offer in hand: Mention the amount (Fixed + Variable separately)Notice Period and if negotiable/Last working date:

Role & responsibilities :Ex p: 1-5 Years Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions. Makes effective use of tools and resources, such as Big Panda, Spectrum, Service Now, etc. to solve open systems production or system problems. Utilizes manuals, write-ups, and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contributes to the body of knowledge by adding solutions and other information that would be useful to others.E ollows escalation procedures, when appropriate, to resolve alerts and incidents in a timely manner and meet service levels and other standards for the job.EPreferred candidate profile : Primary SkillsMonitoring tools like Spectrum, Splunk, Servicenow(Ticketing tool), OS:Windows, ITIL(incident management), Good Comms skills mandatory(Should connect with USA Partners) Secondary SkillsBigPanda, Linux Basics Good to HaveScripting Knowledge.Interested candidates share your resume to thirupathi.baludu@ice.com