Support Services Professional

4 - 8 years

6 - 10 Lacs

thiruvananthapuram

Posted:1 hour ago| Platform:

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Skills Required

procurement assurance operational excellence service desk manager technology support services hardware customer service asset management business solutions

Work Mode

Work from Office

Job Type

Full Time

Job Description

Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolve complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
Acts as a lead to less experienced specialists
Provide after-hours service for escalated issues or tasks from the Service Desk or supervisor.
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
Anticipates technology support issues and acts to creatively to prioritize tasks, interpret solutions and apply knowledge to facilitate the development and implementation of technical business solutions to complex customer technology needs and issues
Works independently on small projects and assesses the local needs of area offices and responds appropriately
Document and track the status of enquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction
Work effectively as remote hands for other EY Technology functions, such as Telecommunications and Hosting.
Maintain a thorough understanding of EY Technology s organization and service offerings in order to identify how best to address end user technology needs and incidents.
Understand the Firm s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
This role is required to physically work in an EY office.

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