116 Service Design Jobs - Page 3

You will be responsible for leading the design and delivery of customer experience solutions for clients, utilizing a combination of design thinking, user research, digital strategy, and stakeholder management. Your role will involve translating customer insights into actionable journeys, service blueprints, and experience frameworks to drive measurable business outcomes. Your key responsibilities will include creating customer journey maps, personas, empathy maps, and service blueprints, aligning CX initiatives with clients" brand and digital transformation goals, and conducting user research and workshops to identify pain points and opportunities. You will also be driving design thinking w...

You will be joining NTT DATA as a Technical Solutions Architecture Specialist Advisor in Noida, Uttar Pradesh, India. NTT DATA is a renowned global innovator in business and technology services with a commitment to assisting clients in innovating, optimizing, and transforming for long-term success. As a part of the NTT Group, we invest significantly in research and development to ensure organizations and society confidently transition into the digital future. In this role, you will be an integral part of the Global Digital Workplace Services Technical Architecture team. Your responsibilities will include supporting business development efforts through collaboration, accurate costing, and pri...

You will be responsible for defining the end-to-end architecture and service design for the Digital TV Entertainment ecosystem, encompassing Technology, IT Supply Chain, and Core Access domains. As the technical design authority, you will oversee architecture changes throughout the product delivery lifecycle and provide technical leadership for the end-to-end design of new features and platforms. Your role will involve producing an end-to-end High-Level Architecture (HLA) and conducting analysis of functional and non-functional requirements. Additionally, you will contribute to vendor selection activities based on end-to-end design requirements for new capabilities and participate in shaping...

As a Product Designer at Dr. Agarwal's Healthcare Limited (AHCL) in Chennai, you will play a crucial role in driving innovation and enhancing patient experiences within the healthcare industry. AHCL, along with its sister concerns Elisar and Maatrum Technologies, is forming a central design team to tackle industry-first challenges, offering you the opportunity to work on impactful design solutions. Your primary responsibility will be to act as the voice of the user, champion design thinking, and bridge the gap between aesthetics and functionality. You will not only be designing but also transforming the user experience. On a daily basis, you will immerse yourself in user interactions, observ...

You will be part of a dynamic team at Frontend Arts, contributing your expertise to create cutting-edge technology solutions that give our clients a competitive edge. Our focus is on technological innovation to drive the digital transformation of our clients and end users. We follow a modern, process-driven development cycle to deliver high-quality, scalable, compliant, secure, high-performance, and reliable solutions. With a minimum of 6+ years of experience in Oracle UIM within telecommunications, broadband, or cloud service provider environments, you will play a key role as the centralized source of truth for network, service, and resource inventory data. This will enable efficient servic...

As a Lead Product Design specializing in UX, you will play a pivotal role in crafting human-centered digital products that prioritize ease of use, top-notch interaction design, and a delightful customer journey. Your main responsibility will be to collaborate closely with business, product, and technology teams to grasp the product vision and translate it into tangible design solutions. You will be tasked with developing user personas based on research insights and incorporating them into various deliverables such as customer journeys, empathy maps, opportunity maps, and service blueprints. Additionally, you will be creating designs for a range of digital interfaces like websites, mobile app...

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduc...

The role involves owning the design and development of solution architecture in the Cloud and security domain to enhance revenue, profitability, and market competitiveness. You will be responsible for defining new solutions, processes, and standards based on business strategy or customer needs, with a significant impact on overall business unit results. As a technical expert, you will analyze business requirements and design solutions that address them, ensuring compatibility, stability, interoperability, and usability. You will collaborate with various stakeholders, including sales, product, and engineering teams, to assess customer requirements and deliver complex solutions accordingly. Ad...

As a Service Design Strategist, you will leverage your 3+ years of experience in service design or digital experience strategy to lead the design of service blueprints and digital customer journeys in alignment with business outcomes. Your expertise in journey mapping, blueprinting, and service modeling will be crucial in identifying pain points and opportunities in the customer experience. You will be responsible for translating complex functional and nonfunctional requirements into actionable service design strategies, ensuring a solid understanding of digital platforms, design systems, and UX principles. Collaboration is key in this role, as you will partner with product, UX, and engineer...

Be part of the future HR transformation at the dynamic intersection of people strategy, technology, and data-driven insights! We're seeking a leader to modernize and optimize our HR digital landscape across our global operations. This is your opportunity to architect extraordinary employee experiences, drive enterprise-wide innovation, and deliver measurable business value through strategic HR digital solutions and advanced analytics. As the Head of HR Digital Enablement & Analytics, you'll develop comprehensive strategies that support our HR solution vision while leading our talented People Analytics team. You'll serve as a key strategic partner to the HR Executive Team, deeply understandin...

As a Technical Solutions Architecture Specialist Advisor - Technical Architect at NTT DATA Services in Gurgaon, Haryana (IN-HR), India, you will play a crucial role in supporting the business development efforts by providing inputs into new opportunities that incorporate NTT DATA Services workplace services offerings and capabilities. You will collaborate with the solution design team and sales to establish accurate costing and pricing techniques, ensuring that new client solutions are architected optimally to achieve expected levels of functionality and quality. Your responsibilities will include promoting existing and new workplace services offerings to internal groups, partners, and clien...

As an experienced professional with 18-22 years of experience, you will be responsible for driving strategy development and deployment, including OKR development, value analysis, CBN (3-year plan), and annual plans. Your role will involve developing and implementing process strategies, service design, and benchmarking standards to ensure operational excellence. You will play a key role in transforming business activities through experience enhancement, digitization, and decision intelligence. Managing zone-specific relationships with Zone Partners and ensuring governance and compliance in collaboration with KHMS, internal audit and controls, and stakeholder/supplier escalation management wil...

Overview We are seeking a Group Engineering Manager to lead the evolution of our Business Intelligence platform, responsible for scaling Intuits reporting and insights infrastructure to meet the growing demands of mid-market and enterprise customers This role requires deep architectural thinking, people leadership, and cross-functional execution at scale You will lead a team of 15+ engineers across backend, data platform, and analytics domains, and partner closely with Data Engineering, PMs, AI teams, and vertical product teams (VPTs) Your mission is to re-architect the core data store and backend services, moving from a monolithic design to a modern, scalable polyglot data platform that ena...

As the Vice President of Operations at MedBix, a medical tourism venture of Hind Institute of Medical Sciences in Lucknow, you will play a crucial role in leading the operational strategy, execution, and growth of this innovative company. Your responsibilities will include building patient acquisition funnels, overseeing end-to-end patient experiences, and managing hospital partnerships to ensure the delivery of high-quality, patient-centric care. Your key responsibilities will involve designing and executing effective patient acquisition and conversion funnels for international medical tourists. You will also be responsible for overseeing digital marketing initiatives, implementing CRM tool...

Job Description: At WNS Digital, the focus is on transforming the way clients engage with complex business problems through human-centered design principles. As a Lead Interaction Designer, your responsibility is to conceptualize the user experience of product ideas and translate them into inspired, refined, and sometimes magical designs. You will be tasked with interpreting business requirements, managing project complexity, and providing guidance to the design team to create intuitive, accessible, and user-friendly solution designs or prototypes. Throughout the design process, your role involves anticipating and advocating for user needs, ensuring adherence to Usability best practices, and...

As an Artificial Intelligence buddy, you will be a part of i-bot from Augray, a company dedicated to accompanying individuals on their wellness journey. Augray, an XR-based solutions company, focuses on creating unique customer experience products to make health and wellness accessible for all. In this role, you will design effective and innovative conversational experiences using user-centric design methodologies. Your responsibilities will include reviewing the current state of chatbot copy and conversational patterns, collaborating with cross-functional teams to design and implement intents, researching and analyzing intents and customer journeys, and creating bot design documents such as...

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more mome...

Think Design, a Havas company, is currently looking to hire a Digital Specialist for a key position at their Bangalore head office. This role will involve reporting directly to senior management and offers significant opportunities for career growth. Your main responsibilities will include conducting in-depth market research to identify digital marketing trends, participating in brainstorming sessions to generate innovative ideas for online presence, and developing comprehensive digital marketing strategies aligned with objectives using a variety of channels. You will also collaborate with leadership, content, and design teams to plan and publish engaging content across various digital platf...

We are seeking an experienced UX Expert for service area to join our growing team and play a key role in enhancing the user experience of our products and services in Global Business Service, e.g. the finance, logistics, or HR sectors. As a UX Expert, you will be responsible for crafting seamless, intuitive, and impactful user experiences, focusing on the specific needs of our target audiences within these service domains. You will collaborate closely with UX champions, and business stakeholders to deliver innovative solutions that drive user satisfaction and business success. You are responsible for managing India UX projects, including making the financial planning with data-driven evidenc...

As a Project Manager at DrinkPrime, your primary responsibility will be to lead and coordinate the development of an "Ops Lite" delivery model. This model is designed to reduce operating costs while enhancing SLA and SOP adherence. Your role will involve conducting market and internal benchmarking of low-cost ops models, collaborating with cross-functional stakeholders to gather process inputs, and evaluating existing SOP complexity for simplification. You will also be coordinating short pilot experiments, tracking their performance, and publishing monthly reviews for the COO and management on Ops Lite progress. Additionally, you will work closely with finance for impact analysis of Ops Lite...

You should have at least 9-12 years of experience to apply for the Staff Service Designer position based in Pune. As a Staff Service Designer, you will be responsible for conducting qualitative and quantitative research to lead user studies, creating service blueprints and journey maps to enhance user experience, and designing services that connect front-stage and back-stage elements efficiently. Your role will involve collaborating with product teams, developers, and business partners to ensure service improvements are aligned with business goals and practical, contributing to strategy and business cases. You will also create and test service concepts, prototypes, and frameworks to validate...

You will work with You will join the Product & Projects discipline whose remit is to help bring customer centricity, innovation, commercial value and pace as bp seeks to use technology to drive differentiation for our brand for both customers & shareholders. The team will strive to build a dynamic and inspiring environment where our people are not only hired but also nurtured to their fullest potential. The team will develop, train & provide ground breaking standards, innovative tools, and a vibrant culture of support, to empower employees in the technology organization to soar to new heights, revolutionizing customer focus and driving global success. This is more than a discipline; it's a m...

Job Summary We are seeking a seasoned Service Solution Designer with 8 to 15 years of experience in Telecom Domain. The ideal candidate will have a will be able to focus on designing end to end service journeys where network platform and its capabilities are offered as services to the internal and external users. Service Solution Designer will play a pivotal role in shaping how network functions are exposed, consumed, and assured across the organization. This role demands good understanding of network design and OSS systems, as well as the ability to lead practice growth initiatives, collaborate with senior leadership, and provide thought leadership in the telecom domain. Key Responsibilitie...

So, what’s the role all about? The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization. How will you make an impact? Work with product management team to define new architectural requirements Ensure strong collaboration between other development teams, Product Management and Quality Assurance Set the end-to-end technical direction for the team, including platform,...

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and ...