Staff Service Designer

As a Staff Service Designer in Pune, with 9-12 years of experience, your role encompasses a variety of key responsibilities: - Skilled in qualitative and quantitative research, plan and lead user studies to unveil insights for user-centered service design. - Create service blueprints and journey maps to visualize touchpoints and processes, ensuring a seamless user experience. - Design services connecting front-stage and back-stage elements for efficient delivery, using systems thinking to address interrelated components. - Collaborate with product teams, developers, and business partners to ensure service improvements align with business goals and contribute to strategy and business cases. - Develop and test service concepts, prototypes, and frameworks to validate ideas and ensure practical, user-centered designs. - Lead workshops with designers, product teams, and cross-functional partners to align on the problem space, users, and end-to-end journey. Qualifications required for this role include: - Significant experience as a Service Designer or similar role. - Strong understanding of user-centered design principles. - Ability to work effectively in a cross-functional team environment. - Strong analytical and problem-solving skills. - Familiarity with systems thinking and its application in service design. In addition to the job responsibilities and qualifications, no additional details about the company were provided in the job description.,