116 Service Design Jobs

**Job Description:** At Licious, you will play a crucial role in reimagining how India experiences meat and seafood by joining as the Leader of CX Design & Strategy. Your responsibilities will involve designing and delivering delightful experiences for customers across various touchpoints, ensuring both empathy and operational feasibility in a high-volume environment. **Key Responsibilities:** - Create and lead customer-first experiences in one of India's fastest-growing consumer brands. - Operate at the intersection of strategy, design, and execution, rather than just providing advisory services. - Collaborate with cross-functional teams to define and prioritize customer journeys and service interventions. - Develop and lead the CX strategy roadmap across different touchpoints such as voice, chat, app, social, and offline experience nodes. - Utilize design thinking to address customer pain points by structuring problem statements, prototyping solutions, and implementing pilots swiftly. - Identify root causes of negative CX trends using contact center and platform data, leading initiatives for zero defects and effort reduction. - Work with tech and product teams to design systemic solutions that minimize escalations and enhance first-touch resolution. - Ensure alignment of executive-level stakeholders on customer-centric initiatives by owning CX charters in quarterly business planning. - Translate strategic CX priorities into actionable processes, policies, and tech solutions throughout the organization. **Qualifications Required:** - Experience in B2C, e-commerce, logistics, or food tech environments. - Background in Ops Design, Service Design, or CX innovation roles. - 2-3 years of experience in a top consulting company is a big plus. - MBA from a Tier-1 institute (IIMs, ISB) is mandatory. - 5-6 years of experience in strategy, operations strategy/design, and CX design/strategy. - Experience in high-volume, distributed operations environments like e-commerce, quick commerce, food tech, or omni-channel D2C brands. - Strong design thinking orientation, capable of simplifying complex journeys into system-level flows. - Proven ability to influence cross-functional stakeholders and drive change through narrative and data. - Strong analytical mindset, comfortable working with operations data, root cause trees, and assessing business impact sizing.,

Oracle Cloud Infrastructure (OCI) is seeking a Senior Software Development Manager to lead a new team focused on building services that enhance the security, compliance, and data governance posture of Oracle Health (OH) . In this role, you will oversee the development of services that discover, classify, and protect sensitive healthcare data, critical to meeting the security and regulatory needs of one of Oracles most vital business units. This is a greenfield opportunity where you'll be responsible for growing a new team, setting the technical and strategic direction, and delivering scalable, secure microservices that integrate with OCIs broader Identity and Security platform. The services you build will play a foundational role in improving Oracle Health's ability to monitor data, enforce access controls, and restrict sensitive data transfers ,directly contributing to compliance initiatives and the security roadmap. Youll work cross-functionally with product, compliance, and infrastructure teams across OCI to deliver services that ensure Oracle Healths environments remain secure, auditable, and trustworthy. Required Qualifications BS or MS in Computer Science or related field3+ years of experience managing high-performance software engineering teams8+ years of experience developing and operating scalable distributed systemsDeep understanding of secure service design, microservices architecture, and system observabilityExperience with identity, access management, or compliance platformsStrong understanding of networking, operating systems, and database fundamentalsFamiliarity with container technologies (e.g., Docker, Kubernetes)Hands-on experience with production services and on-call responsibilities Preferred Qualifications Experience building services in regulated environments (e.g., healthcare, finance, infra security)Background in data governance, data loss prevention, or database discovery/classificationKnowledge of public cloud platforms (e.g., OCI, AWS, Azure)Experience leading service developmentExperience working across geographically distributed teamsFamiliarity with infrastructure as code (e.g., Terraform, Ansible) and CI/CD best practicesOracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. Responsibilities As a Senior Manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture. Qualifications Career Level - M3

As an experienced and strategic Manager of Experience Design, your role will involve leading the design and delivery of customer experience solutions for clients. This will require a blend of design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Key Responsibilities: - Lead the creation of customer journey maps, personas, empathy maps, and service blueprints. - Translate business objectives into customer-centric strategies and actionable experience roadmaps. - Ensure alignment of all CX initiatives with the client's brand and digital transformation goals. - Conduct and oversee user research, customer interviews, surveys, and workshops to uncover pain points and opportunities. - Utilize analytics, VOC (Voice of Customer), and market research to prioritize CX initiatives. - Drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions. - Collaborate with product, marketing, and technology teams to ensure seamless omni-channel experiences. - Partner with senior client stakeholders to present insights, journey redesigns, and CX recommendations. - Act as a trusted advisor on CX trends, best practices, and measurable business impact. - Manage a small team of CX designers and researchers, providing mentorship and quality assurance. - Ensure timely and high-quality CX deliverables for all consulting engagements. Qualifications Required: - 9-10 years of strong experience in Customer Experience, Service Design, or UX Strategy. - Expertise in customer journey mapping, service blueprinting, and design thinking methodologies. - Hands-on experience with CX tools such as Miro, Figma, Adobe XD, Qualtrics, Medallia. - Solid understanding of digital channels, CRM, and omni-channel experiences. - Excellent storytelling, communication, and stakeholder management skills. - Ability to balance creativity with business impact. - Graduates from IIT, NID, and NIFT are appreciated.,

As a Senior Manager - Service Design Lead, you will play a crucial role in creating and orchestrating end-to-end service experiences across workplace technology employee support and facilities within new or expanding Global Capability Centers (GCC). Your main responsibility will be to ensure that all services are tailored, intentionally designed, seamlessly integrated, and aligned with GCC clients" strategic processes. **Key Responsibilities:** - Define service delivery blueprint for workplace operations for GCCs (frontstage and backstage). - Lead the design of integrated service journeys across IT, FM, Security, and employee services. - Benchmark and apply global service standards to ensure a premium user experience. - Collaborate with real estate, IT, HR, procurement, and business stakeholders. - Represent user and operational needs during site planning, design, implementation, and operations. - Lead discovery workshops to identify pain points, expectations, and service outcomes. **Process Design and Optimization:** - Create and document end-to-end services workflows and SOPs. - Identify automation, self-service, and digital touchpoints opportunities. - Ensure all services are measurable, repeatable, and compliant with SLAs and agreements with clients/GCCs requirements. **Program Management:** - Drive service transition planning during GCC set-up: Day 0 to Day N support. - Oversee vendor onboarding, training, and operational readiness. - Ensure service continuity and readiness for handover to operations team. **Performance & Continuous Improvement:** - Define KPIs and success metrics as per clients" requirements. - Monitor service health and facilitate regular reviews and feedback loops. - Champion continuous improvement and post-occupancy refinement of services. This job requires a candidate with a strong focus on employee experience standards, operational efficiency metrics, and the ability to translate clients" needs into scalable, user-centric service delivery models. If you are a proactive leader with a passion for service design and optimization, this role offers you an exciting opportunity to drive service excellence and continuous improvement within the organization.,

Role Overview: As a Lead Product Design (UX Designer), your main responsibility will be to drive human-centered design across digital products. You will play a crucial role in shaping simple, intuitive, and visually engaging experiences. Working closely with product, business, and technology teams, you will lead the end-to-end product design process, ensuring that all designs align with brand guidelines and deliver a seamless visual language. This role requires a passion for building delightful digital experiences and leading design innovation. Key Responsibilities: - Lead the end-to-end product design process, including user research, journey mapping, wireframes, prototypes, and production-ready interfaces. - Develop personas, empathy maps, customer journeys, and service blueprints to inform design decisions. - Design experiences for various digital platforms such as web, mobile, kiosks, wearables, etc. - Create interaction models, wireframes, high-fidelity mockups, and interactive prototypes. - Conduct design reviews to ensure usability and customer delight. - Collaborate with product managers, engineers, and business stakeholders to achieve unified outcomes. - Build and maintain a Design Language System (DLS) to ensure consistency across platforms. - Stay updated on design trends, tools, and innovations to continuously elevate user experience. - Define and track OKRs for yourself and contribute to team success. Qualification Required: - Bachelors/Masters degree in Interaction Design, Human-Computer Interaction, Product Design, Visual Communication, New Media Design, or Universal Design. - 8+ years of experience in UX/Product Design with a strong usability background. - Strong expertise in visual design principles such as color theory, typography, layouts, micro-interactions, and motion design. - Hands-on experience with design tools like Figma, Adobe XD, InVision, Axure, Photoshop, Illustrator, and InDesign. - Experience in designing for complex digital products/platforms. - Knowledge of web design principles, responsive design, and front-end constraints. - Proven ability to build and maintain scalable design systems. - Excellent storytelling, presentation, and collaboration skills. - A strong design portfolio showcasing your work is a must.,

As an Area Manager at Domus Academy, you will be responsible for leading student recruitment activities in India, specifically based in Mumbai. Your key responsibilities will include: - Defining strategies, budget, and accurate forecasts aligned with business goals. - Developing and leading local campaigns and events to meet enrollment targets and future plans. - Supporting and enhancing the brand image and reputation of Domus Academy in India. - Developing and managing relationships with Embassies, Consulates, local Universities, High Schools, and other institutions to strengthen and expand local business. - Liaising with Embassies and Consulates to support students in visa processes. - Planning, implementing, and monitoring regional recruitment activities such as fairs, events, online campaigns, school visits, etc. - Overseeing agency networks, providing guidance, problem-solving, and performance monitoring. - Maintaining relationships with Domus Academy Alumni from India and leveraging their experience and career progression. - Delivering business reports with actionable insights to boost recruitment results. - Monitoring market trends, competitor activities, and identifying new opportunities. - Leading, coaching, and developing the local enrollment team to ensure their growth and performance. - Playing an active role in hiring new resources and supporting change management initiatives. Qualifications required for this role include: - Degree in Economics, Marketing, Business Management, or equivalent. - 6+ years of experience in international sales, with at least 4-5 years in a leadership role. - Strong sales, relationship-building, and organizational skills. - Proactive, flexible, and able to work under deadlines. - Solid knowledge of Microsoft Office and CRM systems. - Previous international exposure (study/work abroad) is a plus. - Fluent English (mandatory); additional languages are a plus. - Willingness to travel across the assigned region. If you are proactive, passionate about art, design, and education, and have proven experience in sales and team leadership, Domus Academy is looking for someone like you to join their team. Apply now by sending your CV. Please note that according to the GDPR 679/16, the treatment of Personal Data contained in your resume will respect the principles of legality, fairness, transparency, and protection of your privacy and rights. The personal data collected will only be used for recruiting activities.,

As a Senior Technical Specialist at Nokia, you will contribute to the continuous evolution of our product by developing new features, improving performance, and ensuring long-term code quality across backend and frontend layers. Working in a complex, high-impact environment, you will apply modern software engineering practices to enhance and extend an established platform that serves critical business functions. You will collaborate closely with cross-functional teams in an Agile setup, owning full-cycle development activities from requirement understanding and design to implementation, testing, and delivery. You will be responsible for delivering high-quality, secure, and maintainable code across the full software development. In this role, you will drive innovation, implement best practices, and contribute to a codebase that is actively growing in capability and relevance. You have: 8+ years of experience developing Java-based enterprise applications which works in Agile/Scrum models Strong hands-on skills in Java (17), Spring, and Hibernate Experience in building user interfaces using Apache Wicket, HTML, CSS, and JavaScript A solid foundation in REST API consumption and service design Experience with unit and integration testing using JUnit, Cucumber, or similar tools Proficiency with relational databases like MariaDB/MySQL Familiarity with CI/CD tools such as Jenkins, and version control with Git/Gerrit It would be nice if you also had: Experience with Python or Shell scripting for developer tooling or automation Awareness or interest in Large Language Models (LLMs), Spring AI, or Langchain4j Familiarity with Docker, Kubernetes, and cloud environments such as AWS, GCP, or Azure Understanding of Fixed Access (DSL/PON) technologies is a plus Design, implement, and enhance features within an established application framework using Java(17), Spring, and Hibernate. Contribute to both backend logic and user interface layers, building feature-rich UIs using Apache Wicket, with layout and styling through HTML, CSS and JavaScript, while integrating with backend services and relational databases. Build integrations and improvements over existing APIs and services, ensuring backward compatibility and clean extensibility. Write unit, integration, and functional tests to validate feature behavior and ensure regression-free deliveries. Participate in Agile development cycles, owning deliverables end-to-end and collaborating with stakeholders for clarity and feedback. Work with tools like Git, Gerrit, Jenkins, and SonarQube to maintain quality, traceability, and deployment readiness. Analyze and optimize interactions with relational databases like MariaDB/MySQL to ensure efficiency at scale. Stay current with evolving frameworks and selectively introduce improvements such as cloud-native practices or AI-enhanced features where relevant.

As a Project Manager, your role will involve the end-to-end delivery of customer Application Development. You will be responsible for coordinating Design Consultancy requests for Network and Infrastructure, as well as implementing Service Design and Service Operations for new IT services across ETS and our BTGs. You will support a Senior Project Manager in the new office building implementation and refurbishment, and assist in the delivery and occasional management of the deployment of new network and infrastructure services by ETS on behalf of the BTGs and ETS. Key Responsibilities: - Agree and deliver plans for projects, including activities, resources, costs, roles, and risk responsibilities, in line with the IT Project Management Methodology (ADF) and Scaled Agile Framework (SAFe). - Manage changes to project/programme scope for small/sub projects, ensuring all impacts and changes are approved and communicated to stakeholders. - Manage relationships with business stakeholders, ensuring effective capturing of business requirements and commitment to project objectives. - Assist in managing project/programme budgets, forecasts, tasks, schedules, risks, change management, and status reporting. - Identify and assist with effective risk & issue management, escalating risks and issues as necessary. - Ensure adherence to all standards, including ADF, SAFe, quality, compliance, technical capabilities, and best practices. - Support senior colleagues in developing project management capabilities and promoting best practices. About Virtusa: At Virtusa, we value teamwork, quality of life, and professional development. With a global team of 27,000 professionals, we are dedicated to supporting your growth and providing exciting projects, opportunities, and exposure to cutting-edge technologies throughout your career. Our collaborative environment fosters new ideas and excellence, making Virtusa a dynamic place for great minds to thrive.,

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 4 Days Ago job requisition idREQ413661 Food Program manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The Food Program manager will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through Employee satisfaction and employee engagement. Responsibilities Managing food and beverage operations to the highest standards Leading F&B team by attracting, recruiting, training and appraising talented personnel with the Vendor Following HSEQ standards. Manage all F&B and day-to-day operations within guidelines and to the highest standards. Attend all food committee meetings, resolve issues with time line and closure. Preserve excellent levels of internal and external Employee service Design menus, continuously make necessary improvements, and support vendor to perform better Identify Employee needs and respond proactively to all of their concerns Lead F&B team by getting the right vendor and helping them train their personnel Establish targets, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Specific Audits of F&B stores and Kitchens on a regular basis Comply with all health and safety regulations F&B Executive Responsibilities Coordinating daily Vendor & Cafeteria management operations Delivering superior food and beverage service and maximizing Employee satisfaction Responding efficiently and accurately to Employee complaints. Timely updating your Senior of all positive and negative incidents Location On-site Hyderabad, TS Scheduled Weekly Hours 48 Job Tags: GREF JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 4 Days Ago job requisition idREQ413661 Food Program manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The Food Program manager will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through Employee satisfaction and employee engagement. Responsibilities Managing food and beverage operations to the highest standards Leading F&B team by attracting, recruiting, training and appraising talented personnel with the Vendor Following HSEQ standards. Manage all F&B and day-to-day operations within guidelines and to the highest standards. Attend all food committee meetings, resolve issues with time line and closure. Preserve excellent levels of internal and external Employee service Design menus, continuously make necessary improvements, and support vendor to perform better Identify Employee needs and respond proactively to all of their concerns Lead F&B team by getting the right vendor and helping them train their personnel Establish targets, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Specific Audits of F&B stores and Kitchens on a regular basis Comply with all health and safety regulations F&B Executive Responsibilities Coordinating daily Vendor & Cafeteria management operations Delivering superior food and beverage service and maximizing Employee satisfaction Responding efficiently and accurately to Employee complaints. Timely updating your Senior of all positive and negative incidents Location On-site Hyderabad, TS Scheduled Weekly Hours 48 Job Tags: GREF JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Workplace Technical Services Assistant Manager Work Dynamics What this job involves Overall role This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards. Major Responsibilities Planned, predictive and corrective works of building systems Power down planning, execution Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks Incident management support including 24/7 on call for incident management in corporate real estate buildings Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance Governance of as built drawings and OEM information Production and management of MOPS/SOPS/EOPS Management of lifecycle asset management and UPS component replacement Support for engineering standardization tasks across Asia Pacific Lead in-city technical training delivery Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. Identify energy saving initiatives and work through to implementation and validation. Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned Having good communication skill Sound like you To apply you need to have Ideal Experience Diploma/BE in Electrical/Mechanical only Minimum of 5 years of relevant experience post eligible qualification. Thorough understanding of building services design and engineering management Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions High energy, flourishes in fast pace, dynamic environments Customer centricity Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 11 Days Ago job requisition idREQ413661 Food Program manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The Food Program manager will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through Employee satisfaction and employee engagement. Responsibilities Managing food and beverage operations to the highest standards Leading F&B team by attracting, recruiting, training and appraising talented personnel with the Vendor Following HSEQ standards. Manage all F&B and day-to-day operations within guidelines and to the highest standards. Attend all food committee meetings, resolve issues with time line and closure. Preserve excellent levels of internal and external Employee service Design menus, continuously make necessary improvements, and support vendor to perform better Identify Employee needs and respond proactively to all of their concerns Lead F&B team by getting the right vendor and helping them train their personnel Establish targets, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Specific Audits of F&B stores and Kitchens on a regular basis Comply with all health and safety regulations F&B Executive Responsibilities Coordinating daily Vendor & Cafeteria management operations Delivering superior food and beverage service and maximizing Employee satisfaction Responding efficiently and accurately to Employee complaints. Timely updating your Senior of all positive and negative incidents Location On-site Hyderabad, TS Scheduled Weekly Hours 48 Job Tags: GREF JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

As a Service Designer at e.l.f. Beauty, Inc., you will play a crucial role in architecting seamless service experiences for both customer journeys and internal operations. Collaborating closely with UX, product, and ops teams, you will ensure that our digital experiences are driven by efficient and scalable systems. Your primary focus will be on enhancing business value by increasing revenue, reducing operational costs, and enhancing employee productivity. Your responsibilities will involve documenting end-to-end customer and employee journeys to identify pain points and areas for improvement, developing service blueprints that connect people, tools, and processes, redesigning services to impact metrics such as revenue, return rates, and support efficiency, and facilitating workshops to align cross-functional teams in creating scalable service models. Additionally, you will be responsible for integrating services with internal systems, validating and testing service improvements, defining and tracking service metrics, enabling change through documentation and training, and designing systems with a strategic focus on measurable impact. To be successful in this role, you should have a minimum of 5 years of experience in service design, CX, or experience strategy, preferably within the e-commerce or digital retail industry. You should possess strong skills in journey mapping, blueprinting, and systems thinking, along with experience in reducing operational costs and enhancing service delivery through design. Being a skilled facilitator with the ability to align cross-functional teams, familiarity with enterprise platforms, a data-driven mindset, and a passion for designing scalable systems that drive tangible business impact are essential requirements. This job description provides a general overview of the responsibilities and expectations associated with the Service Designer position at e.l.f. Beauty, Inc. It is not an exhaustive list of duties and is subject to changes and exceptions at the discretion of the supervisor. e.l.f. Beauty values your privacy and encourages you to review our Job Applicant Privacy Notice for information on how your personal data is utilized and shared.,

As an Analyst in Digital Product Service Design Innovation at Infosys Consulting, you will have the opportunity to work with a globally renowned management consulting firm at the forefront of industry disruption in next-generation digital services and consulting. Your role will involve collaborating with various teams within Infosys Consulting, Business Consulting, Infosys Technology Solutions, and Wongdoody Creative Design Agency to create digital products and services that add substantial value to people's lives. Your responsibilities will include extracting insights on user needs, prioritizing key challenges and opportunities, and applying user-centered design principles to develop intuitive and user-friendly interfaces. Additionally, you will be tasked with creating storyboards, user flows, experience journey maps, concept prototypes, wireframes, and facilitating design thinking workshops and ideation sessions. To excel in this role, you should possess strong communication and storytelling skills, with a minimum of 2-3 years of experience in the Digital Product and Service Design space. You must be creative, innovative, and possess a human-centric mindset, along with the ability to address business needs while adhering to industry and market trends through the application of Design Thinking. Experience in designing solutions for platforms such as CRM, eCommerce, mobile apps, conversational UI, and UX, as well as proficiency in tools like Figma, XD, and Sketch, will be advantageous. Technical requirements for this role include a Bachelor's degree or foreign equivalent, a minimum of 3 years of relevant experience in Human-Centered Design (HCD) or a related field, and expertise in creating compelling design ideas and concepts through storyboarding, wireframing, and prototyping. You should be a self-starter with leadership skills, excellent presentation abilities, and the capacity to build relationships with management and leadership across various levels. Preferred qualifications include a Master's degree in Product Service Interaction or relevant Design academia, in-depth knowledge and implementation experience in scaling innovation and Digital Products using Lean Agile and SAFe methodologies, and familiarity with design ops and design governance. Experience in the e-commerce, Internet, and mobile space, as well as the financial services and banking industry, is desirable. In summary, as an Analyst in Digital Product Service Design Innovation at Infosys Consulting, you will play a pivotal role in designing and delivering innovative digital products and services that meet the evolving needs of users and businesses. Your ability to collaborate effectively, think creatively, and stay abreast of industry trends will be instrumental in driving successful outcomes in this dynamic and challenging role.,

As a member of our team, you will have the opportunity to work on complex and challenging projects alongside curious, ambitious, and determined leaders who are committed to continuous improvement. You will be an integral part of a cross-functional team composed of service designers, product designers, researchers, adoption specialists, and tech and operations colleagues. In this role, you will actively contribute to the design of service experiences and service delivery processes. Your primary responsibility will be to assist in the development of a globally unified service offering that ensures a seamless customer experience across all user and employee touchpoints. This will involve identifying, framing, and designing future-oriented services, interactions, and solutions that create value for users, drive innovation, and maintain market relevance. Collaborating closely with operations and business subject matter experts, you will play a key role in transforming our global service and promoting operational excellence. By engaging stakeholders through co-creation and a test-and-learn approach, you will help minimize risks and facilitate decision-making processes that align with user needs and business objectives. Additionally, you will organize and lead workshops using design thinking principles and create visual presentations to illustrate conceptual frameworks, customer journeys, and process flows. You will be responsible for co-creating and refining service concepts based on user research, operational feasibility, and technical requirements. This will involve defining value propositions, service promises, and experiences, as well as developing future service journeys and blueprints. Furthermore, you will support the design, testing, and scaling of services to ensure they align with the desired service experience and delivery standards. This position is based in our Bangalore office and is part of the Service Design & Innovation Global Team within the Visual Graphics & Media corporate function. Our team is dedicated to translating our service experience and delivery vision into tangible solutions by designing customer and employee experiences that drive business operations. We are looking for individuals who thrive in a high-performance environment and bring a growth mindset and entrepreneurial spirit to their work. In return for your dedication and curiosity, we offer resources, mentorship, and opportunities to help you expand your expertise, develop professionally, and contribute to impactful projects that make a difference. When you join our team, you can expect: - Continuous learning opportunities through structured programs that focus on your growth and development. - A platform to voice your ideas and make significant contributions from day one. - An inclusive global community that fosters creativity and collaboration across diverse backgrounds and experiences. - Comprehensive benefits that support your holistic well-being and that of your family. Qualifications and Skills: - Degree in a design discipline or fundamental knowledge in service design - Minimum of 5 years of experience applying service design skills in a business setting - Strong problem-solving skills and ability to connect ideas to project goals effectively - Proficiency in workshop facilitation, user research, and journey management - Experience in digital product development, organizational transformation, or UX design is advantageous - Business proficiency in English, both verbal and written - Ability to work iteratively from proof of concept to minimum viable product and scale - Structured approach to problem-solving - Proficiency in articulating new services and concepts visually and verbally - Effective communication skills to convey ideas and progress to stakeholders, leadership, and team members - Updated work portfolio showcasing relevant experience and skills.,

About The Role Job Title - GN - SONG - Service - Amazon Connect Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A, NonSTPI Must-have skills: Contact Center Strategy Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary : As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency. Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles. Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design. Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions. Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement. Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions. Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope. Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership Professional & Technical Skills: Proven experience in service design, customer experience management, or a related field. Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking. Experience in conducting user research, data analysis, and competitive analysis. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills with the ability to think strategically and creatively. Experience working in a fast-paced, client-facing environment. Proficiency in relevant software tools (e.g., design software, data analysis tools) Proficiency in assessing UI/UX Deep understanding of specific industries preferred (e.g., financial services, healthcare, telecommunications, retail) and their unique service challenges and opportunities. Familiarity with technology trends and emerging technologies (e.g., AI, IoT, blockchain, cloud computing) and their potential impact on service delivery. Awareness of relevant regulations and compliance requirements related to service delivery in different industries. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: Any Degree

What you'll be doing: Dig deep into user behavior and uncover the why behind the what” Turn insights into lightbulb moments (and action!) Map service experiences like a cartographer of human-centered magic Co-create with designers, product folks, and people who say things like “north star” Prototype, test, fail fast, learn faster What You Bring: 5+ years in UX Research or Service Design (or both!) Expertise in qualitative and quantitative methods Experience mapping user journeys and service blueprints Strong storytelling and facilitation skills A curious, collaborative, and growth-oriented mindset Why Join Us? Human-centered culture Complex, meaningful challenges Great team, flexible work, real impact

You are a seasoned Senior Experience Design & Strategy Lead with a focus on the education sector in India. With over 8 years of experience in the education industry and a minimum of 5 years specializing in design strategy, UX, or service design strategy, you are well-equipped to drive customer-centric solutions for various industry clients in the education sector. Your role demands a profound comprehension of experience design, the capability to translate unique client requirements into top-level product and service specifications, and the finesse to effectively manage stakeholders. Your primary responsibilities will revolve around experience design and strategy. You will be responsible for defining top-level requirements for bespoke education solutions, developing user journeys, wireframes, and service blueprints, and ensuring alignment with SkillUp design guidelines while fostering innovation and flexibility. Additionally, you will identify process gaps, propose scalable solutions, and oversee internal teams and external design agencies to achieve optimal outcomes. Client and stakeholder management will also be a crucial aspect of your role. You will collaborate closely with industry clients to grasp their educational needs and experience objectives, manage stakeholder expectations by clearly outlining scope, timelines, and deliverables, and act as a conduit between internal teams, design agencies, and external vendors to ensure seamless execution. In terms of team building and collaboration, you may be required to recruit and lead a team of designers and strategists to deliver high-quality educational solutions. Alternatively, you will collaborate with external design agencies, ensuring quality standards are met while optimizing costs and resources. It is essential to cultivate a culture of innovation, problem-solving, and user-centric thinking within your team. To excel in this role, you must possess a minimum of 8 years of experience in the education sector, particularly focusing on industry-specific learning solutions, and at least 5 years of experience in design strategy, UX, or service design strategy. Your skill set should include expertise in wireframing, user journey mapping, defining top-level requirements, stakeholder management, and problem-solving. Additionally, you should have excellent communication skills and a user-first mindset. Preferred qualifications include experience collaborating with design agencies, a background in EdTech, digital learning solutions, or instructional design, and familiarity with agile methodologies and fast-paced environments. Joining this dynamic team will provide you with the opportunity to lead impactful educational experience design projects for diverse industry clients, work on bespoke and large-scale education initiatives that make a real difference, and shape a team or collaborate with top-tier design agencies to deliver outstanding results.,

Position Description: 4 - 7 years of Experience with java Full Stack Technical Skills: Strong expertise with Core Java, Microservice Architecture, Spring Boot. Good understanding of Cloud based technologies, Good to have knowledge of Camunda, Kafka, Apache NIFI and Angular. We are looking for senior full stack Java Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using industry best practices. As a full stack Developer, you will implement a complete end to end functionality for both Backend and front end. Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis. Strong technical lead to ensure the team performs well with high quality coding. Involves in thorough review of the artefacts developed by the team. Leads from the front, resolves any impediments the team runs into Writing tested and documented quality code. Make design and technical decisions for both backend and front end modules. Develop application code and unit test in the code. Junior Architect Experience - Ownership of technical designs, code development, and component test execution to demonstrate alignment to the functional specification. Using configuration management and integration/build automation tools to lead and deploy Java code. Applying knowledge of common, relevant architecture frameworks in defining and evaluating application architectures. Performing code reviews and providing critical suggestions for fixes and improvements Supporting issue analysis and fix activities during test phases, as well as production issue resolution. Fixing and performance tuning Java-based applications. Developing and demonstrating a broad set of technology skills in Java technologies, micro service design patterns, Open Source libraries and frameworks, and technology architecture concepts. Collaborating within a project team comprised of talented employees with diverse and complementary skills. Skills: Java Microservices Software Architecture Spring Boot Angular Apache Kafka Camunda Nifi

As an IP Expert person will be responsible for end-to-end handling of network operations. Providing technical consultation and resolving queries/ incidents. Manages technical escalations for technical requests, emergency cases and outages internally and towards customer. You have: 8-12 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of Protocols: TCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user. Technical Operations support for customer team, support and perform competence development of local technical teams. Manages technical escalations for technical requests, emergency cases and outages internally and towards customer. Support customers network performance and evolution & manages network SW and HW configuration information. Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations. Liaise closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability. Monitors and reports customers life network performance and acts to ensure networks availability including e.g. customer SLA fulfilment Ensure multiple network Element are connected and all functions are working well & handling Critical and Emergency network incidents with stakeholders/Care.

Position Description: 8 - 12 years of Experience with java Full Stack Technical Skills: Strong expertise with Core Java, Microservice Architecture, Spring Boot. Good understanding of Cloud based technologies, Good to have knowledge of Camunda, Kafka, Apache NIFI and Angular. We are looking for senior full stack Java Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using industry best practices. As a full stack Developer, you will implement a complete end to end functionality for both Backend and front end. Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis. Strong technical lead to ensure the team performs well with high quality coding. Involves in thorough review of the artefacts developed by the team. Leads from the front, resolves any impediments the team runs into Writing tested and documented quality code. Make design and technical decisions for both backend and front end modules. Develop application code and unit test in the code. Junior Architect Experience - Ownership of technical designs, code development, and component test execution to demonstrate alignment to the functional specification. Using configuration management and integration/build automation tools to lead and deploy Java code. Applying knowledge of common, relevant architecture frameworks in defining and evaluating application architectures. Performing code reviews and providing critical suggestions for fixes and improvements Supporting issue analysis and fix activities during test phases, as well as production issue resolution. Fixing and performance tuning Java-based applications. Developing and demonstrating a broad set of technology skills in Java technologies, micro service design patterns, Open Source libraries and frameworks, and technology architecture concepts. Collaborating within a project team comprised of talented employees with diverse and complementary skills. Skills: Java Microservices Software Architecture Spring Boot Angular Apache Kafka Camunda Nifi

Project description A large Australian financial institution has engaged us to provide strong Java Developer for supporting the developer and maintenance of the Microservices platform. Responsibilities Senior member of a delivery team to design, develop, and support resilient, secure solutions that provide customer value. Develop, maintain, and share subject matter expertise. Mentor junior engineers, perform peer code reviews, and contribute to the definition of the coding standards and best practices. Contribute to a culture of continuous learning, through activities like HackDays, guild/practice meetups, brownbag sessions, etc. Work with solution architects, project managers, vendors, and contractors to design, build, and deploy new solutions or enhancements to existing solutions. Assist with planning and execution of unit, integration, and user acceptance testing. Interpret business requirements to determine the solution required to implement new functionality. The Senior Engineer will be required to utilise best practices of software development to ensure we produce high-quality solutions. The Senior Engineer will understand a range of modern software development concepts & techniques, including test automation, CI/CD pipelines, micro-services, and containerisation. The role contributes to business strategy through the creation of applications and services required to support a digital bank. Skills Must have 4+ Years of micro-services design and development experience. Degree in Computer Science, Information Technology, or equivalent. Experience in Java development, including Spring Boot & microservices architecture. Experience in REST APIs, Spring Cloud, JPA-Hibernate, and Maven/Gradle. Experience in Docker, Kubernetes, and CI/CD tools like Jenkins, GitLab CI. Experience with SQL-NoSQL databases such as MySQL, PostgreSQL. Experience in version control systems like Git. Experience in ensuring code quality, performance & scalability through code reviews & unit testing. Experience in Agile-Scrum ceremonies, sprint planning, and estimations. Experience optimizing existing systems & refactor legacy components into microservices. Experience deploying & monitoring microservices on cloud platforms AWS, Azure, GCP, or Kubernetes. Experience in troubleshooting, bug fixing & performance tuning in a production environment. Nice to have N/A

As the Manager, Managed Services Onboarding at NTT DATA, you will play a crucial role in overseeing the technical onboarding of complex Managed Security Services. Your responsibilities will include building and maintaining strong relationships with clients, sponsors, and key stakeholders, providing comprehensive technical project plans, executing onboarding activities from initiation to completion, conducting presentations and workshops, implementing effective Change Management processes, producing high-quality documentation, managing virtual teams, and continuously improving the Transition and Onboarding process. Key Responsibilities: - Establish strong relationships with clients, sponsors, and key stakeholders globally. - Develop detailed technical project plans and pricing strategies for onboarding projects. - Lead and manage onboarding activities from start to finish. - Deliver engaging presentations and workshops related to Onboarding activities. - Implement effective Change Management processes to manage risks. - Create accurate and well-written documentation. - Manage virtual teams to ensure successful onboarding outcomes. - Act as a people manager for the onboarding team, focusing on performance management and team development. - Contribute to the continuous improvement of the Transition and Onboarding process. Knowledge and Attributes: - Profound understanding of Managed Security Services and SOC services. - Strong oral and written communication skills. - Advanced knowledge of Managed Services platforms and tools. - Excellent collaboration skills for building business relationships. - Proficient in coaching and developing teams. - Ability to create detailed plans and pricing information within a structured framework. - Capability to interpret and contribute to contract collateral. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or related field. - ITIL Foundation certification is required. Required Experience: - Extensive experience in Service Transition and Platform Onboarding. - Proven track record in Enterprise Services and Complex managed services within an IT environment. - Expertise in service design and problem-solving. - Experience in leading and managing a Services Onboarding team. Workplace Type: - Remote Working About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a significant investment in research and development, we aim to support organizations and society in confidently moving into the digital future. As a Global Top Employer, we have a diverse team of experts across more than 50 countries and a strong partner ecosystem. Our services span business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a key player in digital and AI infrastructure globally and is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Product Designer at Uber, you will be part of a dynamic team that focuses on creating not just functional, but also delightful experiences for users worldwide. You will be at the forefront of designing interactions and services that will revolutionize how people engage with our product. Collaborating with a diverse group of professionals, including engineers, product managers, and top designers, you will have the opportunity to work on innovative ideas that will shape the future of our platform. Your role will involve crafting and delivering exceptional user experiences that resonate with people globally. Specifically, you will be a key member of the Rides Design team, working on enhancing Uber's flagship consumer experience. With over 100 million Uber rides taken every month, your designs will have a direct impact on improving the way people move around the world. Your responsibilities will include driving meaningful changes, streamlining processes, and spearheading product innovations that cater to the evolving needs of our users. In this role, you will play a crucial part in shaping frameworks and ensuring scalability while maintaining a high standard of quality and craftsmanship. Collaboration is at the core of what we do, as you will closely partner with systems designers, engineers, and product teams to integrate your designs seamlessly into the Uber app. Your work will involve a deep focus on clarity, inclusivity, accessibility, scalability, and global localization. As a candidate, you will be expected to excel in various aspects: - Become an expert in Uber's design processes and tools, leveraging the Uber Base design system to create inclusive and scalable designs. - Gain in-depth knowledge of your product area, aligning with business objectives, understanding technical platforms, and contributing to product development and launch strategies. - Manage projects of all sizes, from well-known challenges to complex, conceptual problems, while driving the product roadmap in your area. - Utilize data and research to understand user needs, lead the design process from start to finish, collaborate with cross-functional teams, and ensure seamless translation of designs into tangible products. - Deliver innovative, scalable designs that are well-documented, aligning with business and engineering requirements to deliver value to customers. - Efficiently prioritize tasks, work autonomously, and adapt to changing circumstances with ease. - Communicate effectively with stakeholders, present your work persuasively, engage in design sessions, and collaborate with fellow designers to drive impactful outcomes. Basic Qualifications: - 6+ years of experience in building products for mobile apps - Proficiency in Figma or similar design tools and prototyping techniques - Experience working in a tech environment - A portfolio showcasing high-quality UI and UX work Preferred Qualifications: - A degree in HCI, Graphic Design, or related field - Experience collaborating with user experience researchers and conducting various research methods and user tests - Proficiency in designing experiments and A/B testing - Experience in developing design systems and implementing system components with engineers,

Responsibilities Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed. Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem. Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services. Produce simple designs that clearly communicate the product or system, regardless of its complexity. Build designs with an information structure and navigation that anticipate user paths and logical process flows. Work closely with researchers to develop designs and basic prototypes based upon scenarios. Lead a team to focus on understanding and utilizing human experience design practices for each step of the process. Responsible for defining and driving the medium to long-term service design strategy for user experience and research within a product. Promote HXD standards and support the team in developing and maintaining them as the foundation for crafting cohesive experiences. Understand how to structure research and basics tests to reduce the risk of confirmation and one other type of bias impacting the results. Recommend possible solutions based on research results, ensuring they are insightful and impactful. Apply fundamental aspects of accessibility requirements to designs. Technical and Professional Requirements: 6+ years relevant work experience + 2 of the following BS/MS Degree; preference for Human Computer Interaction, Service Design, or Computer Science; or equivalent experience Experience working as a service designer with an in-house Design team or at a Design agency. Experience in an IT business interface role - successfully balancing business needs within a project Preferred Skills: Domain->User Experience Design->Interaction design Domain->User Experience Design->UX Design for different medium Domain->User Experience Design->UX Strategy Domain->User Experience Design->Visual Design Foundational->User Experience Design->UI Design Process Additional Responsibilities: Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus. Evidence to show the approach to problem solving coupled with skills in research, user experience, and design (both visual and interaction) Strong written and verbal communication skills Educational Requirements Bachelor Of Computer Science,Bachelor of Design,Bachelor of Engineering Service Line WONG DOODY