46 Service Design Jobs

Be part of the future HR transformation at the dynamic intersection of people strategy, technology, and data-driven insights! We're seeking a leader to modernize and optimize our HR digital landscape across our global operations. This is your opportunity to architect extraordinary employee experiences, drive enterprise-wide innovation, and deliver measurable business value through strategic HR digital solutions and advanced analytics. As the Head of HR Digital Enablement & Analytics, you'll develop comprehensive strategies that support our HR solution vision while leading our talented People Analytics team. You'll serve as a key strategic partner to the HR Executive Team, deeply understanding our global HR organization's needs and collaborating with Group Digital & Technology to transform these insights into innovative digital solutions that enhance efficiency, effectiveness, and employee experience across the organization. Collaborate with HR teams, Group Digital & Technology, and key stakeholders to define and champion long-term HR process, employee experience, and solution strategies that enable Swiss Re's business objectives. Lead the People Analytics team in developing comprehensive analytics strategies, building predictive models, and creating advanced reporting capabilities that drive organizational insights and strategic decision-making. Drive partnerships between HR COEs and Group Digital and Technology to optimize HR processes through service design and strategic technology implementation, identifying emerging HR technologies that enhance employee experience. Understand HR needs and spearhead digital transformation initiatives across the HR function with significant business impact, working with users to evaluate service efficacy and recommend improvements. Partner with Group Digital & Technology to facilitate a portfolio of transformation initiatives, ensuring value-driven investment decisions and developing metrics to gauge HR process effectiveness. Collaborate with technical teams to create frameworks ensuring data integrity, accessibility, and compliance across HR systems while mitigating risks associated with HR processes. Cultivate relationships with key external partners to influence roadmaps and integrate innovative solutions into HR processes. You and your team will be part of the HR Operational Excellence function, a global, cross-functional group dedicated to enhancing the performance, efficiency, and impact of HR services across the organization. The HR Digital and Analytics team that you will lead plays a central role in enabling strategic HR transformation. The team drives continuous improvement across HR services, processes, and systems, and promotes data-driven decision-making by fostering learning through innovative programs like #iLearn and facilitating global collaboration through community dashboards. You're an experienced leader who thrives at the intersection of people strategy, HR service design, digital innovation, and workforce analytics. Your consultative approach allows you to translate complex business challenges into transformative digital solutions. You possess exceptional influencing skills that enable you to navigate organizational complexity and build consensus among diverse stakeholders. Your forward-thinking strategic mindset is balanced by pragmatic execution capabilities and a genuine passion for creating technology and data solutions that enhance workplace experiences. University degree and/or equivalent professional qualification in a related field. Minimum 10 years of significant track record in similar role(s) acquiring relevant skills in HR transformation, service design, technology-enabled transformation, and data analytics. Deep knowledge and experience in global HR business processes, including strategy development, service delivery, human capital management technologies, with the ability to translate business needs into technology requirements. Advanced expertise in people analytics, data visualization, statistical analysis, and predictive modeling for workforce insights, with experience leading HR data analytics teams and building capabilities within HR functions. Experience working with enterprise HRIS platforms (Workday, SAP SuccessFactors, Oracle HCM). Proficiency with data analytics tools and languages (Power BI, Tableau, R, Python, SQL). Demonstrated ability to influence, collaborate, and manage change with key stakeholders across global, matrix organizations. Knowledge of emerging technologies including GenAI and their application to HR. Executive education in digital transformation or advanced HR technology certifications (HRIP, SHRM-SCP). Strategic vendor management experience. Our company has a hybrid work model where the expectation is that you will be in the office three days per week. This role is not eligible for either relocation assistance or visa sponsorship. Swiss Re is one of the world's leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.,

As a Technical Solutions Architecture Specialist Advisor - Technical Architect at NTT DATA Services in Gurgaon, Haryana (IN-HR), India, you will play a crucial role in supporting the business development efforts by providing inputs into new opportunities that incorporate NTT DATA Services workplace services offerings and capabilities. You will collaborate with the solution design team and sales to establish accurate costing and pricing techniques, ensuring that new client solutions are architected optimally to achieve expected levels of functionality and quality. Your responsibilities will include promoting existing and new workplace services offerings to internal groups, partners, and clients, building opportunity level cost models, and supporting benchmarking efforts against market pricing. You will stay updated on emerging technologies and products in the Workplace Services area, refining the definition and validation of new features leading to new solution development. Additionally, you will participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes. By analyzing opportunities and gathering inputs from strategic accounts and internal/external partners, you will determine where development and enhancement of capabilities or offerings is required. Collaboration with sales, pre-sales, and delivery teams will be essential to provide consolidated input for relevant corporate stakeholders. Your role will also involve exploring and enabling automated sales and solutioning methodologies for new and existing capabilities and service offerings. You will be expected to coach and mentor solution architects, sales practitioners, and sales teams on relevant Workplace Services capabilities and service offerings. **Required Skills:** **General:** - 10+ years of experience in IT Outsourcing, Managed Services delivery, solutioning/pre-sales, sales, or product management - Bachelor's Degree or equivalent - Strong communication, analytical, and problem-solving skills - Ability to work independently and prioritize tasks effectively **Technical and Technology:** - Expertise in infrastructure outsourcing solutions and cost models - In-depth knowledge of end user services domain including Service Desk, Field Services, Endpoint management, messaging and collaboration, and asset lifecycle management services - Understanding of emerging business and technology trends related to End User services - ITIL Foundation Certified and industry-recognized technical certifications **Collaboration and Communication:** - Detail-oriented with the ability to see the big picture - Effective communication skills across various levels internally and externally - Ability to work on unstructured problems and environments - Experience in coordinating solution architecture teams and large pursuits preferred Join NTT DATA, a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. As a part of the NTT Group, we invest in R&D to drive organizations and society confidently into the digital future. Explore more about us at us.nttdata.com.,

As an experienced professional with 18-22 years of experience, you will be responsible for driving strategy development and deployment, including OKR development, value analysis, CBN (3-year plan), and annual plans. Your role will involve developing and implementing process strategies, service design, and benchmarking standards to ensure operational excellence. You will play a key role in transforming business activities through experience enhancement, digitization, and decision intelligence. Managing zone-specific relationships with Zone Partners and ensuring governance and compliance in collaboration with KHMS, internal audit and controls, and stakeholder/supplier escalation management will be crucial aspects of your responsibilities. Your expertise will be utilized in overseeing customer journey mapping, process taxonomy, process design, innovation, benchmarking, and business value delivery. Additionally, you will be accountable for managing third-party BPO relationships by enforcing contracts, KPIs, and SLAs. Driving GBS expansion through business development and execution of the business case will be a core responsibility. Talent management across the global scope of function and managing P&L for the global GBS STP function will also be part of your duties. To excel in this role, you should have 18-20+ years of experience in process management, operations, or transformation roles, with at least 5 years of experience leading cross-functional and/or global teams. Strong leadership skills, strategic thinking, and expertise in process standardization, optimization, and alignment with organizational goals are essential qualifications. Proficiency in governance, compliance, continuous improvement, and collaboration across functions and zones will be critical for success. A degree in business or finance is required, along with proficient technology skills including SAP HANA, Ariba, Coupa, or other procurement software and tools. Possessing CPSM or CPSD certification would be an added advantage for this role.,

Overview We are seeking a Group Engineering Manager to lead the evolution of our Business Intelligence platform, responsible for scaling Intuits reporting and insights infrastructure to meet the growing demands of mid-market and enterprise customers This role requires deep architectural thinking, people leadership, and cross-functional execution at scale You will lead a team of 15+ engineers across backend, data platform, and analytics domains, and partner closely with Data Engineering, PMs, AI teams, and vertical product teams (VPTs) Your mission is to re-architect the core data store and backend services, moving from a monolithic design to a modern, scalable polyglot data platform that enables real-time, intelligent BI experiences, What you'll bring 12+ years of engineering experience, with at least 3+ years in engineering management roles, Proven success leading large-scale platform or infrastructure teams delivering backend and data-intensive systems, Deep experience in re-architecting legacy systems, building modular and scalable architectures, and leading polyglot persistence strategies, Hands-on experience with stream processing (Flink/Spark), polyglot storage (OLAP, NoSQL, key-value, etc), and real-time data delivery pipelines, Strong technical acumen in backend service design, data access optimization, and developer productivity tooling, Skilled in navigating complex cross-org programs and driving alignment across multiple stakeholders, Excellent communication, collaboration, and organizational influence skills, Passion for coaching and growing high-performing engineering teams, How you will lead Lead and mentor a team of 15+ engineers across backend and data engineering, fostering a high-performance, inclusive culture, Drive the complete re-architecture of the BI backend, transitioning to a modular, polyglot persistence model tailored for high-scale reporting and insights, Partner cross-functionally with Data Engineering, PM, AI, Infrastructure, and VPTs to align roadmaps and unlock platform capabilities, Own the delivery of core platform services, including ingestion, transformation, analytics APIs, and real-time insight delivery, Set strategic direction for data storage systems (OLAP, NoSQL, time-series, key-value), stream processing, and intelligent data access layers, Ensure world-class operational excellence through SLAs, observability, reliability, and platform performance, Influence long-term platform architecture and investment planning, balancing near-term delivery with future scalability, Advocate for engineering best practices and partner in hiring, org design, and career growth of engineering talent, Show

As the Vice President of Operations at MedBix, a medical tourism venture of Hind Institute of Medical Sciences in Lucknow, you will play a crucial role in leading the operational strategy, execution, and growth of this innovative company. Your responsibilities will include building patient acquisition funnels, overseeing end-to-end patient experiences, and managing hospital partnerships to ensure the delivery of high-quality, patient-centric care. Your key responsibilities will involve designing and executing effective patient acquisition and conversion funnels for international medical tourists. You will also be responsible for overseeing digital marketing initiatives, implementing CRM tools, and analyzing funnel performance to optimize for increased inquiries, bookings, and retention. In addition, you will need to map, standardize, and continuously improve the entire patient journey, ensuring clear communication and personal assistance at every touchpoint. Coordinating travel, accommodation, and medical logistics for international patients, as well as collecting and acting on patient feedback to drive service excellence, will be essential parts of your role. Identifying, negotiating, and formalizing partnerships with leading hospitals, collaborating with partner hospitals to develop tailored treatment packages, and ensuring compliance and quality standards will be crucial in managing hospital partnerships. You will also lead and mentor cross-functional teams, uphold quality and regulatory standards, and drive continuous improvement across all patient service touchpoints. To qualify for this role, you must have senior operational leadership experience in medical tourism, healthcare, or hospitality. Proficiency in digital marketing funnels, CRM, and analytics, as well as expertise in customer or patient journey mapping and service design, are necessary. Strong negotiation skills, excellent multicultural communication abilities, and a willingness to travel domestically and internationally are also required. A Masters degree in Healthcare or Business is a must for this position. The compensation for this role will be based on your past experience and industry standards.,

Job Description: At WNS Digital, the focus is on transforming the way clients engage with complex business problems through human-centered design principles. As a Lead Interaction Designer, your responsibility is to conceptualize the user experience of product ideas and translate them into inspired, refined, and sometimes magical designs. You will be tasked with interpreting business requirements, managing project complexity, and providing guidance to the design team to create intuitive, accessible, and user-friendly solution designs or prototypes. Throughout the design process, your role involves anticipating and advocating for user needs, ensuring adherence to Usability best practices, and delivering solutions that not only meet business objectives but also delight end users. The primary objective is to lead client engagements and develop solution prototypes that drive revenue growth. As a Design thinking evangelist, advocate of Human-Centered Design, and expert in Service Design, you will lead by example in tackling day-to-day challenges with a solution-oriented approach. Key Responsibilities: - Manage and moderate project scope and complexity across various initiatives - Act as a bridge between domain leaders, subject matter experts, and technology teams to deliver user experience solutions - Collaborate closely with cross-functional team members to grasp product requirements, lead user research, conduct usability testing, synthesize insights, and prototype solutions - Apply UX design principles and regularly review design outcomes to ensure alignment with project goals - Supervise the design team and mentor designers to enhance their performance and productivity Qualifications: - Demonstrated experience working with UX teams and proficient in both verbal and visual communication to articulate ideas effectively - Hands-on experience in facilitating Digital Transformation or Human-Centered Design workshops - Strong knowledge of analytical, operational, and statistical dashboards, Material Design, iOS guidelines, etc. - Passion for AI/ML integrated product solutions is a plus - Education: Graduate or Post-graduate in design (preferably in HCI, Interaction, or related fields) or equivalent practical experience - 4-6 years of experience in UX, managing design teams, product design environments, and contributing to multiple product platforms (B2C, B2B, web, mobile, Adaptive, Responsive, etc.) - Direct engagement with client stakeholders and front-ending client interactions (Note: The above Job Description is based on the provided content and does not include any headers.),

As an Artificial Intelligence buddy, you will be a part of i-bot from Augray, a company dedicated to accompanying individuals on their wellness journey. Augray, an XR-based solutions company, focuses on creating unique customer experience products to make health and wellness accessible for all. In this role, you will design effective and innovative conversational experiences using user-centric design methodologies. Your responsibilities will include reviewing the current state of chatbot copy and conversational patterns, collaborating with cross-functional teams to design and implement intents, researching and analyzing intents and customer journeys, and creating bot design documents such as personas, example dialogs, conversation flow diagrams, and error handling patterns. Additionally, you will define the intent portfolio for natural language understanding and its alignment with conversation designs. To be successful in this role, you should possess a Master's Degree in Psychology, linguistics, journalism, human-computer interaction, human factors, or equivalent field. A background in Counseling Psychology is advantageous, along with a strong analytical mindset. Being deadline and goal-oriented, a team player, and having a portfolio of relevant work are essential requirements. Ideally, you should have 0-2+ years of experience in conversation design, service design, interaction design, or UX design, as well as proficiency in creating workflows, storyboards, user flows, and prototypes. Excellent written and verbal communication skills, along with presentation abilities, are necessary. While not mandatory, a basic understanding of training NLU/NLP models would be beneficial. If you are looking to make a meaningful contribution to the field of conversational design and wellness technology, this role offers an exciting opportunity to grow and innovate. Join our team in Chennai, Tamil Nadu, India, and be a part of creating impactful AI-driven solutions for health and wellness. Apply to: careers@augray.com,

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more momentum, where every individual has the opportunity to contribute and build something lasting. As a Group Manager - UX Research & Service Design at Angel One, you will play a key role in defining and evolving the research and service design function within the product ecosystem. You will collaborate with various teams including Design, Product, Data, Engineering, and Business to incorporate user insights and service thinking into product roadmaps. Additionally, you will lead, mentor, and grow a high-performing team of UX Researchers and Service Designers while fostering a culture of curiosity, empathy, and impact. Your responsibilities will include overseeing foundational, generative, and evaluative research to guide decisions across product lifecycles, translating user insights into strategic recommendations, and driving end-to-end service design initiatives. You will also be responsible for building frameworks, tools, and processes to scale research and service design maturity across the organization. The ideal candidate for this role should have at least 10+ years of experience in UX Research, Service Design, or related fields, with a minimum of 3+ years in a leadership role. Strong knowledge of qualitative and quantitative research methods, experience with service design tools, excellent communication skills, and a user-first mindset are essential. Prior experience in fintech or platform products is considered a strong advantage. Angel One offers a flexible work model, a commitment to employee growth, and a comprehensive benefits package that includes health insurance, wellness programs, and learning & development opportunities. The company's culture is built on the principles of Diversity, Equity, and Inclusion (DEI), ensuring a supportive and inclusive environment for all employees.,

Think Design, a Havas company, is currently looking to hire a Digital Specialist for a key position at their Bangalore head office. This role will involve reporting directly to senior management and offers significant opportunities for career growth. Your main responsibilities will include conducting in-depth market research to identify digital marketing trends, participating in brainstorming sessions to generate innovative ideas for online presence, and developing comprehensive digital marketing strategies aligned with objectives using a variety of channels. You will also collaborate with leadership, content, and design teams to plan and publish engaging content across various digital platforms such as blog posts, articles, videos, infographics, and social media. Furthermore, you will be tasked with creating and implementing social media marketing strategies to enhance brand awareness and boost engagement, as well as managing communication between different teams to ensure efficient coordination of content, design, and SEO initiatives. You will also be responsible for monitoring social media channels and other platforms to analyze performance metrics and optimize campaigns. In addition to the core responsibilities, it would be advantageous for candidates to possess graphic design skills for creating illustrations, content writing abilities for short-form content on social media, and experience in managing B2B email marketing campaigns to nurture leads and drive conversions. Proficiency in no-code-low-code design platforms like Canva is a must, while familiarity with tools such as Figma and Microsoft Suite (PowerPoint, Word, Excel) is desirable. Knowledge of HubSpot or any CRM tool is a plus, and excellent verbal and written English skills are essential. The ideal candidate should be hands-on, taking ownership of digital properties across platforms, comfortable working in a team environment, and adept at generating content. Additionally, familiarity with Adobe Suite tools like Photoshop, Illustrator, and After Effects, as well as modern content creation tools like Canva, Adobe Express, and Invideo, would be beneficial. Think Design is a strategic design firm specializing in UI UX Design, Service Design, Data Visualization, User Research, and Digital Design. With headquarters in Bengaluru and studios in New Delhi, Mumbai, and Hyderabad, the company serves clients nationwide across various industries including BFSI, Enterprise Tech, Ed Tech, News Media, Automobile, Industrial Solutions, and Healthcare. Established in 2004, Think Design has received numerous national and international awards for its design excellence. To learn more about Think Design, please visit their website at https://think.design/,

We are seeking an experienced UX Expert for service area to join our growing team and play a key role in enhancing the user experience of our products and services in Global Business Service, e.g. the finance, logistics, or HR sectors. As a UX Expert, you will be responsible for crafting seamless, intuitive, and impactful user experiences, focusing on the specific needs of our target audiences within these service domains. You will collaborate closely with UX champions, and business stakeholders to deliver innovative solutions that drive user satisfaction and business success. You are responsible for managing India UX projects, including making the financial planning with data-driven evidence (proficient in excel), consolidating information from regions by proactively driving communications, supporting APAC UX lead of summarizing the data for reporting with India view (proficient in PPT). You are responsible for supporting the UX APAC lead for achieving the UX KPIs by standardizing the processes, making proposals for strategic plannings, promoting and maintaining the project data and artifacts to drive the success together. You are responsible for driving UX project management as the leading role in India, with close alignment with India key stakeholders, including but not limited to consulting, planning, conception, implementation by applying UX methodologies with a proactive and committed attitude. You are responsible for identifying user needs through qualitative and quantitative research methods and communicate them within the customer team. You will conduct user research with your customers, such as user interview, usability testing. You are facilitating design thinking ideation workshop to gain insights from project members and end customers, fluent in English. In the long-term, you are also required to build the capability to identify potentials and needs within the organization to create great end-to-end solutions and services to reach a better customer experience, support the development of the digital business strategy, policy deployment, and implementation of dashboards as well as reporting tools within the business. Identify potentials and new needs together with your customer and create new services. Experience: 4 to 8 years of relevant professional experience in the field of UX projects, service design, and User-centered-design methods. Skills: Excellent communication and interpersonal skills. Ability to handle various stakeholders. Identify, guide onsite colleagues for UX related needs. Strong analytical and problem-solving skills. Joy of working with customer teams. Ability to visualize your outcomes and present it clearly. Education: Master (preferred) or Bachelor's degree in Interaction Design, or User experience design, or service design, or Information Design, or Digital Media Design, or Graphic Design, or Psychology, or similar. Qualifications: At least 4 years" experience in design area (e.g. User experience design, UI design, industrial design, graphic design, or other related area) with portfolios. Languages: Excellent English skills in written and speaking.,

As a Project Manager at DrinkPrime, your primary responsibility will be to lead and coordinate the development of an "Ops Lite" delivery model. This model is designed to reduce operating costs while enhancing SLA and SOP adherence. Your role will involve conducting market and internal benchmarking of low-cost ops models, collaborating with cross-functional stakeholders to gather process inputs, and evaluating existing SOP complexity for simplification. You will also be coordinating short pilot experiments, tracking their performance, and publishing monthly reviews for the COO and management on Ops Lite progress. Additionally, you will work closely with finance for impact analysis of Ops Lite experiments. The ideal candidate for this role should have at least 3 years of experience in consulting, business analysis, or transformation projects. Exposure to field ops would be advantageous. Strong proficiency in Excel is a must, and experience in cost benchmarking, service design, or SOP redesign is desirable. You should possess the ability to work with ambiguity and align stakeholders without direct authority. Key qualifications include experience dealing with blue-collar workers, understanding the need for reducing fixed costs when expanding into new cities, and the capability to coordinate between production, support, sales, and ops teams to facilitate the implementation of the operations model. It is important to note that this role is not a team management position and will not directly oversee city operations. This is a full-time position that requires in-person work at the designated location. The expected start date for this role is 01/08/2025. Join us at DrinkPrime and be a part of our mission to make safe drinking water accessible and affordable to every resident in India.,

You should have at least 9-12 years of experience to apply for the Staff Service Designer position based in Pune. As a Staff Service Designer, you will be responsible for conducting qualitative and quantitative research to lead user studies, creating service blueprints and journey maps to enhance user experience, and designing services that connect front-stage and back-stage elements efficiently. Your role will involve collaborating with product teams, developers, and business partners to ensure service improvements are aligned with business goals and practical, contributing to strategy and business cases. You will also create and test service concepts, prototypes, and frameworks to validate ideas and lead workshops to align on problem spaces, users, and end-to-end journeys with designers and cross-functional partners. The ideal candidate for this role will have significant experience as a Service Designer or in a similar role, a strong understanding of user-centered design principles, the ability to work effectively in a cross-functional team environment, strong analytical and problem-solving skills, and familiarity with systems thinking and its application in service design.,

You will work with You will join the Product & Projects discipline whose remit is to help bring customer centricity, innovation, commercial value and pace as bp seeks to use technology to drive differentiation for our brand for both customers & shareholders. The team will strive to build a dynamic and inspiring environment where our people are not only hired but also nurtured to their fullest potential. The team will develop, train & provide ground breaking standards, innovative tools, and a vibrant culture of support, to empower employees in the technology organization to soar to new heights, revolutionizing customer focus and driving global success. This is more than a discipline; it's a movement towards a brighter, more agile future. Let me tell you about the role This is a critical role held within the team, responsible for building service design capability within our Indian hub and across other global teams, driving excellence in design practices, fostering talent development, and ensuring alignment with business and customer needs. This person will set the vision for service design capabilities, define best practices, and establish frameworks that enable teams to deliver high-quality, user-centered solutions. This role involves mentoring and upskilling designers, recruiting top talent, and cultivating a culture of innovation and collaboration. The Capability Lead also partners closely with product, engineering, and business leaders to integrate design strategy into broader organizational goals, ensuring scalability and consistency across global markets. Additionally, they stay ahead of industry trends, advocate for design maturity, and champion the value of design within the enterprise. What you will deliver Service design frameworks & standards: Develop, document, and maintain service design methodologies, playbooks, and best practices to ensure consistency and scalability across the enterprise. Capability development & training: Establish training programs, coaching, and career development pathways to enhance service design expertise within the organization. Service blueprints & customer journey maps: Lead the creation and refinement of service blueprints and end-to-end customer journey mapping to improve cross-functional alignment and service delivery. Tooling & iInfrastructure: Define and implement service design tools, research methodologies, and collaboration platforms to enhance efficiency and effectiveness. Cross-functional collaboration & integration: Work closely with product, business, operations, and technology teams to ensure service design principles are embedded into decision-making and execution. Measurement & impact assessment: Establish KPIs and measurement frameworks to track the effectiveness of service design initiatives and their contribution to business and customer outcomes. Thought leadership & advocacy: Champion service design within the organization, educating stakeholders on its value and driving a culture of human-centered design and continuous improvement. Community & culture building: Foster a strong internal service design community through events, knowledge-sharing initiatives, and cross-team collaboration. What youll need to be successful (experience and qualifications) Bachelors degree in Design, Human-Computer Interaction, or a related field, or equivalent experience. Experience as a Service Designer or similar role. Strong understanding of user-centered design principles. Proficiency in service blueprinting and journey mapping. Excellent communication and teamwork skills. Ability to work optimally in a cross-functional team environment. Experience with prototyping and testing service concepts. Strong analytical and problem-solving skills Familiarity with AI tools and technologies, including understanding how AI can positively impact the field of service design. This position is a hybrid of office/remote working

Job Summary We are seeking a seasoned Service Solution Designer with 8 to 15 years of experience in Telecom Domain. The ideal candidate will have a will be able to focus on designing end to end service journeys where network platform and its capabilities are offered as services to the internal and external users. Service Solution Designer will play a pivotal role in shaping how network functions are exposed, consumed, and assured across the organization. This role demands good understanding of network design and OSS systems, as well as the ability to lead practice growth initiatives, collaborate with senior leadership, and provide thought leadership in the telecom domain. Key Responsibilities/Job Description Design and implement Service Solution Designs working closely with Network team, product managers, Architects, Operations and IT teams aligning with organizational goals and client requirements. Translate complex technical capabilities into intuitive service offerings aligned with user needs and business goals. Ensure service designs align and covers ITIL processes for the service being offered. Needs understanding of discovery, collections, inventory, and automation product integrations. Understanding of LAN, WAN, Wi-Fi, SDN/NFV and Network Security technologies Provide hands-on expertise in data modelling, UML, and integration patterns. Bridge the gap between business objectives and IT/technology delivery, ensuring seamless integration and value realization. Collaborate with senior leadership to bring thought leadership and help strengthen the Telecom practice. Participate in business development initiatives by identifying growth opportunities and assisting with capability building. Day-to-day tasks: Perform the following / part of the activities on a daily basis. Requirements Management New requirement discussions with Business Stakeholders, Product Managers and Product Owners. Conducting or contributing to requirement grooming sessions with delivery squads. Running requirement elicitation meetings with Technology and Operations teams. Capturing functional and non-functional requirements based on current scope. Managing requirements prioritization using MOSCOW / WSJF frameworks. Accepting story closures based on operational acceptance, sprint demo and definition of done. Business Analysis & Solution Design Engage with business stakeholders and understand the business requirements through mutual dialogue, workshops etc. Analyse and qualify requirements. Identify gaps in as-is and to-be state Align the business requirements with IT delivery. Ensure coherence between all business and technology stakeholders. Document service description and design service solution. Process & Customer Journey discussions Conducting Process walkthrough discussions with Engineering / Operations and Service Users. Creating Customer Journey flows for key User Personas. Scrum Ceremonies Attending and contributing to daily stand-up meetings with delivery squads. Participating and contributing to Sprint and PI Planning meetings. Participating and contributing to Requirement Grooming sessions. Participating and contributing to Sprint Retrospective meetings. Participating and providing feedback in Show and Tell sessions. Spearhead new initiatives, right from conceptualization to POC. Participate in ideation discussions. Present the idea to senior management. Work on business scenario modelling and use case identification. Work with development/delivery teams to get the POC built. Participate in sales/business growth initiatives Support the sales teams in presales/solution consulting. Take up leadership roles in the unit and help build the unit.

So, what’s the role all about? The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization. How will you make an impact? Work with product management team to define new architectural requirements Ensure strong collaboration between other development teams, Product Management and Quality Assurance Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure Communicate architecture in an effective and professional manner Drive technical decisions, solve tough problems, and coordinate multiple project execution Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards Monitoring the quality of code that is delivered through reviews and other processes Foster strong teamwork environment and create passion and energy within the team Be an active participant in the development leadership team ensuring corporate success Represents self and department with professionalism and competence Follow the company Code of Ethics and inContact policies and procedures at all times Have you got what it takes? BS in Computer Science, or equivalent work experience 12+ years of software development experience Experience with developing large enterprise-scale application in AWS Full-stack experience with PHP, ReactJS, SQL/NoSQL and readiness to work with teams using other technology stacks like Java / .Net Strong quality orientation Expertise in designing application using relational and/or non-relational databases Working Knowledge of CI/CD Experience with micro-service design. Experience architecting systems for performance and scalability. Experience in product development Excellent problem-solving abilities. Excellent decision-making skills Working Knowledge of design patterns. Working Knowledge of Agile development processes Strong communication skills Domain knowledge of CCaaS (Routing, IVR workflows, Digital channels, Workforce engagement) Must possess strong organizational and time management skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of 6 of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7856 Reporting into: Director Role Type: Senior Specialist Software Architect

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Client Engagement: Act as a primary POC for clients, translating their requirements into design solutions UX Design: User research, usability testing & competitor analysis UI Design: Develop intuitive UI that aligns with branding & business goals Required Candidate profile Experienced in building at the Business, User, UX and Architecture levels with multi-disciplinary teams Have worked with global clients in a consulting/product team Fintech domain experience Perks and benefits Health Insurance, EPF

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Python (Programming Language) Good to have skills : LinuxMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating efficient and scalable applications that contribute to the success of our organization. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing high-quality software solutions. Roles & Responsibilities:-6 + years Development & design services - Associate with Design, develop, maintain and deploy data lake solutions, which collects data from various source systems (ERP, API, Databases etc.) and consolidate it into a centralized data lake (preferable snowflake) location for consumption.-Work with the Application Development and Data Application teams in planning new features, and develop software using Python, support, write custom ETL pipeline code in python to process and load data into data platform.-Associate with development using Python in a Linux/UNIX data center environment and AWS cloud.-Offer support in CI/CD process on the code management. Work in Agile development methodology and test-driven -Development-Work with open-source technologies / tools like GitHub, Docker, and Kubernetes Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Good To Have Skills: Experience with Linux.- Strong understanding of software development principles and best practices.- Experience with version control systems such as Git.- Knowledge of database management systems and SQL.- Familiarity with web development frameworks such as Django or Flask. Additional Information:- The candidate should have a minimum of 3 years of experience in Python (Programming Language).- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Educational Bachelor of Engineering,BTech,Bachelor of Design Service Line WONG DOODY Responsibilities Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope Own and grow client relationships Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques Additional Responsibilities: Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences A proactive, can-do attitude, sense of humour and a desire to drive the business forward! Technical and Professional : Foundational-Service Management-Service Design Preferred Skills: Foundational-Service Management-Service Design

Educational Bachelor of Engineering,BTech,Bachelor of Design Service Line WONG DOODY Responsibilities Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope Own and grow client relationships Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques Additional Responsibilities: Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences A proactive, can-do attitude, sense of humour and a desire to drive the business forward! Technical and Professional : Foundational-Service Management-Service Design Preferred Skills: Foundational-Service Management-Service Design

Immediate Openings on UX Architect with Usability Testing _ Pan India_Contract Experience 8+ Years Skills UX Architect with Usability Testing Location Pan India Notice Period Immediate . Employment Type Contract Working Mode Hybrid 8+ years of experience in User Experience Design, Product Design, Interaction Design & User Research. Deep understanding of the Service Design and UX Design disciplines. Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc. A compelling portfolio that demonstrates a focus on quality design outcomes. Expert-level Skills in prototyping & design tools such as Sketch, Figma, Zeplin, Adobe Creative Suite (and other equivalent tools). Experience with creating a project vision, execution, and overall quality. Experience with planning and conducting us

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us Position Summary We’re hiring a Service Designer to architect seamless service experiences across our customer journeys and internal operations. You’ll partner closely with UX, product, and ops to ensure our digital experiences are powered by efficient, scalable systems. Your work will focus on driving measurable business value—increasing revenue, reducing operational costs, and improving employee productivity. You’ll design services that support e-commerce flows, internal AI tools, logistics, and social workflows—ensuring every touchpoint is supported by intentional, well-orchestrated systems. Responsibilities Service Mapping: Document end-to-end customer and employee journeys to surface pain points and improvement opportunities Blueprinting: Develop service blueprints connecting people, tools, and processes across frontstage and backstage touchpoints Business Impact: Redesign services that directly influence metrics like revenue, return rates, AI approval rate, and support efficiency Cross-Functional Alignment: Facilitate workshops with UX, product, ops, and marketing to co-create scalable, aligned service models System Integration: Ensure services align with internal systems (CRM, order management, AI platforms) to eliminate redundancy and friction Validation & Testing: Pilot service improvements with real users and teams; iterate based on feedback and performance KPI Definition: Define and track service metrics (NPS, SLA, cost-to-serve, adoption) Change Enablement: Support implementation through clear documentation, training materials, and adoption strategies Strategic Thinking: Ask why, connect service gaps to business goals, and design for measurable impact across experience, efficiency, and growth. Requirements 5+ years in service design, CX, or experience strategy, ideally in e-commerce or digital retail Strong skills in journey mapping, blueprinting, and systems thinking Experience reducing operational cost and improving service delivery through design Skilled facilitator with the ability to align cross-functional teams Familiarity with enterprise platforms (CRM, ticketing, logistics, AI content tools) Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs Passion for designing systems that scale and create tangible business impact Minimum Work Experience 5 Maximum Work Experience 10 This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.

Quadient Senior Developer Job mode- Hybrid Job Type: Contract with Client and FTE with iMedhas Notice- 30 days Budget - 5 to 10 LPA Experience: 5 to 10 years Mandatory Skills: Scaler, interactive and designer. Job Description: • Experience in Quadient Inspire modules - Inspire Designer, Inspire Automation, Inspire Content Manager, Inspire Interactive, Inspire Messenger. • Extensive experience in designing template layouts, data input, data- processing, Imposition and output modules using Inspire designer & Inspire Interactive • Proficient in designing Inspire Automation workflows using various Input channels, Job -Processors, Document Processors, Filters for automating correspondence generation process. • Experienced in Java Scripting, Groovy Scripting & SQL. • Good-to-Have • Knowledge in XSD, XPATH, SOAP • Hands on experience in installing, integrating & administering Quadient components."

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Python (Programming Language) Good to have skills : Spring BootMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop innovative solutions and ensure seamless application functionality. Roles & Responsibilities:-6 + years Development & design services - Associate with Design, develop, maintain and deploy data lake solutions, which collects data from various source systems (ERP, API, Databases etc.) and consolidate it into a centralized data lake (preferable snowflake) location for consumption.-Work with the Application Development and Data Application teams in planning new features, and develop software using Python, support, write custom ETL pipeline code in python to process and load data into data platform.-Associate with development using Python in a Linux/UNIX data center environment and AWS cloud.-Offer support in CI/CD process on the code management. Work in Agile development methodology and test-driven DevelopmentWork with open-source technologies / tools like GitHub, Docker, and Kubernetes Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language)- Good To Have Skills: Experience with Spring Boot- Strong understanding of object-oriented programming principles- Experience in developing scalable and secure applications- Knowledge of database management systems like MySQL or PostgreSQL- Familiarity with version control systems such as Git Additional Information:- The candidate should have a minimum of 5 years of experience in Python (Programming Language)- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education