190 Service Design Jobs

Job Purpose This job entails developing, implementing, and maintaining end-to-end hospitality standards and procedures for in-flight service with a view to being the top airline globally. Collaborating with both internal and external stakeholders by establishing excellent standards andprocedures to elevate the service levels for our guests. Key Accountabilities Standard & Procedures Inflight: Establish company standards with respect to guest service by ensuring service delivery is efficiently organized and consistently delivered by cabin crew. Translate the service vision into guest experience service standards for cabin crew. Develop and maintain comprehensive manuals and guidelines for cab...

As an IP Expert, the individual will be responsible for the end-to-end management of network operations, ensuring the stability, efficiency, and performance of IP infrastructure. The role involves providing advanced technical consultation to internal teams and external customers, addressing complex network-related issues, and ensuring the timely resolution of technical queries and incidents. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user. Provide technical operations support to the customer team, offer support, and facilitate competence development ...

Description Develop operational reports Build automated reports and dashboards with the help of Power BI and other reporting tools Understand business requirements to set functional specifications for reporting applications Be experienced in tools and systems on MS SQL Server BI Stack, including SSRS and TSQL, Power Query, MDX, PowerBI, and DAX Be able to quickly shape data into reporting and analytics solutions Create functional reporting Have knowledge of database fundamentals such as multidimensional database design, relational database design, and more L1 Panel 46049286 Sapna Baburao Shinde 7506355543 L2 Panel 46120106 Reema Saxena 9740155057 Hi Team, Since maheswara.c.reddy@capgemini.co...

Provide strategic and tactical leadership to the SRE team. Mentor other team members. Drive the architectural design and implementation to build fault tolerant systems with security, resilience, scale and performance Enable operations excellence by building tools and capabilities for system and service observability, failure predication and prevention, failure detection and mitigation, as well as operational reliability and efficiency Analyze production event and outcome to improve reliability, operability, and customer experience of applications, platforms, functions, and services. Have strong ownership of the SRE teams analysis and implementation, deep in the maintenance characteristics, r...

Role Overview: You will be responsible for defining the end-to-end service design of the product, service, or proposition, ensuring alignment with business objectives. Your role will involve working with the NPD team at the solution level to support PI planning, scoping, impact assessment, and defining a high-level operating model. It will be essential to ensure that network, service, and related operational support requirements are fully captured, understood, agreed upon, consistent, and communicated according to company standards. You will own the balance between cost, quality, and time for all design solutions and ensure the design integrity of all launched products. Providing pressure an...

As an Assistant Vice President (AVP) - Product Design, you will play a crucial role in enhancing design excellence and delivering seamless digital experiences at scale. Your responsibilities will include leading design teams, owning the design vision and strategy, and advocating for user-centered design. Additionally, you will have the opportunity to influence cross-functional teams and contribute to organizational growth. **Key Responsibilities:** - Own and evolve the design vision and strategy across product initiatives to align with business goals and player needs. - Lead design teams encompassing UI, UX, and Research functions. - Oversee the delivery of high-impact product design engagem...

As a Content Experience Designer at U.S. Bank, your role involves being customer-obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital-plus-human solutions for customers. You will consider the why, what, and how of product use to identify where user needs intersect with business goals throughout the user journey. Leveraging human-centered design methods like design-thinking and service design, you will plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success. Competitive analysis of direct/indirect competitors and monitoring the marketplac...

As a Content Experience Designer at Cognizant, you will be customer-obsessed in developing human-centered experiences that offer personalized, clear, helpful, and inclusive digital-plus-human solutions for customers. You will consider the why, what, and how of product use to identify where user needs intersect with business goals throughout the user journey. Leveraging human-centered design methods such as design-thinking, service design, and research/insights, you will plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and showcase a solution's potential for success. Your role will involve competitive analysis of direct/indirect competitors a...

Title and Summary Lead Software Engineer MasterCard software engineering teams leverage Agile development principles, advanced development and design practices, and an obsession over security, reliability, and performance to deliver solutions that delight our customers. - Are you passionate about software engineering? - Do you enjoy seeing the impact your code has on a wide range of customers across the globe? - Do you want to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives while encouraging your own professional learning and development? - Do you thrive in a place where you are continuo...

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and...

JOB DETAILS Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI s, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity ...

A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities. Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices. Support the development and enhancement of fault, incident, and pro...

As a Senior UX Researcher at Loop, you will play a crucial role in shaping the future of care and insurance products. Your responsibilities will include: - Conducting user studies using various methods such as interviews, participatory design, digital ethnography, and service safaris. - Facilitating rapid prototype testing to assess both the usefulness and usability of products. - Capturing and sharing insights through rich artefacts like journey maps, experience maps, personas, stories, and scenarios. - Creating a shared understanding of the target audience by conducting workshops with product designers, product managers, and business stakeholders. - Providing strong recommendations to the ...

Role Play a crucial part in a Senior Software Engineer role to help drive Quality and to build and implement test approaches, automation strategy, automation improvements and monitoring earlier in the development cycle. Hands-on developer who writes high quality, secure code that is modular, functional, and testable. Significant experience designing, building, and maintaining robust automated test frameworks for complex, enterprise-class web applications Collaborate closely with our development teams to enhance our existing software development processes. Write test scenario & test cases for Enterprise Application, within schedule and within estimated efforts. Write automated component, Inte...

As a Global Digital HR Experience Specialist, you will be instrumental in embedding a human-centered approach across the Digital HR landscape. Your primary responsibility will be to champion the people lens in decision-making, ensuring that employee experience is prioritized at every stage of the HR Digital journey. Your role is crucial in shaping and governing the Voice of the Customer, driving actionable insights, and influencing global stakeholders across Digital HR, both globally and regionally partnering with sectors. Key Responsibilities: - Oversee the design of end-to-end employee journeys (e.g., onboarding, learning, performance, mobility) across digital HR platforms in close partner...

As part of the Marketing Systems team at Stripe, you will be responsible for owning systems that power go-to-market motions by productizing gathered insights and intelligence. Your role will involve designing, building, and maintaining robust and high-performance APIs and services to ensure scalability, reliability, and meeting SLAs for both internal and external users. You will collaborate with engineers, analysts, and scientists to build scalable systems, deliver delightful developer experiences, and create comprehensive interfaces. Additionally, you will be involved in debugging production issues, improving engineering standards, tooling, and processes. Key Responsibilities: - Design, bui...

Role Overview: As a Lead Facilitator at WNS Co-creation Labs, you will play a crucial role in changing the way the company engages with clients over complex business problems using human-centered design. Your main responsibility will be to facilitate design thinking workshops and trainings with CXO level stakeholders, lead end-to-end strategy and service design projects, conduct customer research, and coach the team and WNS stakeholders on design thinking methodologies. Key Responsibilities: - Facilitate design thinking workshops and trainings with CXO level stakeholders to set a vision and develop strategic plans and roadmaps for digital transformation. - Lead end-to-end strategy and servic...

As AVP - Product Design, you'll have a proven ability to elevate design excellence and deliver seamless digital experiences at scale. You're more than a designer - you're a strategic leader, storyteller, and player advocate. This role is to lead with purpose, influence at the highest level, and redefine what's possible in design. **Key Responsibilities:** - Own and evolve the design vision and strategy across product initiatives, ensuring alignment with business goals and player needs. - Lead design teams including UI, UX, and Research functions. - Oversee the delivery of high-impact product design engagements. - Provide direction and mentorship to design leads, ensuring consistency, quality...

Were seeking a Service Designer to transform how we deliver value to customers! In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint ? online and beyond Key Responsibilities: Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes, Use research to identify pain points and opportunities in the customer experience, Translate complex functional/nonfunctional requirements into actionable service design strategies Collaboration & Design...

Were seeking a Service Designer to transform how we deliver value to customers! In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint ? online and beyond Key Responsibilities: Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes, Use research to identify pain points and opportunities in the customer experience, Translate complex functional/nonfunctional requirements into actionable service design strategies Collaboration & Design...

Were seeking a Service Designer to transform how we deliver value to customers! In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint ? online and beyond Key Responsibilities: Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes, Use research to identify pain points and opportunities in the customer experience, Translate complex functional/nonfunctional requirements into actionable service design strategies Collaboration & Design...

Responsibilities Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed. Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem. Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services. Produce simple designs that clearly communicate the product or system, regardless of its complexity. Build designs with an information structure and navigation that anticipate user paths and logical process flows. Work clos...

Responsibilities Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed. Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem. Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services. Produce simple designs that clearly communicate the product or system, regardless of its complexity. Build designs with an information structure and navigation that anticipate user paths and logical process flows. Work clos...

8+ years of experience in User Experience Design, Product Design, Interaction Design & User Research. Deep understanding of the Service Design and UX Design disciplines. Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like: Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc. A compelling portfolio that demonstrates a focus on quality design outcomes. Expert-level skills in prototyping & design tools such as Sketch, Figma, Zeplin, Adobe Creative Suite (and other equivalent tools). Experience with creating a project vision, execution, and overall quality. Ex...

Mandatory Skills: Service Design . Experience: 5-8 Years . Roles and Responsibility Design and develop interactive prototypes using various design tools. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain design systems, guidelines, and standards. Conduct user research and testing to inform design decisions. Create high-quality visual designs that meet business objectives. Stay up-to-date with industry trends and emerging technologies. Job Requirements Strong portfolio demonstrating expertise in interaction design, product design, and visual design. Proficient in building advanced interactive prototypes using various design tools. Ex...