5 Service Blueprints Jobs

As an Analyst in Digital Product Service Design Innovation at Infosys Consulting, you will have the opportunity to work with a globally renowned management consulting firm at the forefront of industry disruption in next-generation digital services and consulting. Your role will involve collaborating with various teams within Infosys Consulting, Business Consulting, Infosys Technology Solutions, and Wongdoody Creative Design Agency to create digital products and services that add substantial value to people's lives. Your responsibilities will include extracting insights on user needs, prioritizing key challenges and opportunities, and applying user-centered design principles to develop intuitive and user-friendly interfaces. Additionally, you will be tasked with creating storyboards, user flows, experience journey maps, concept prototypes, wireframes, and facilitating design thinking workshops and ideation sessions. To excel in this role, you should possess strong communication and storytelling skills, with a minimum of 2-3 years of experience in the Digital Product and Service Design space. You must be creative, innovative, and possess a human-centric mindset, along with the ability to address business needs while adhering to industry and market trends through the application of Design Thinking. Experience in designing solutions for platforms such as CRM, eCommerce, mobile apps, conversational UI, and UX, as well as proficiency in tools like Figma, XD, and Sketch, will be advantageous. Technical requirements for this role include a Bachelor's degree or foreign equivalent, a minimum of 3 years of relevant experience in Human-Centered Design (HCD) or a related field, and expertise in creating compelling design ideas and concepts through storyboarding, wireframing, and prototyping. You should be a self-starter with leadership skills, excellent presentation abilities, and the capacity to build relationships with management and leadership across various levels. Preferred qualifications include a Master's degree in Product Service Interaction or relevant Design academia, in-depth knowledge and implementation experience in scaling innovation and Digital Products using Lean Agile and SAFe methodologies, and familiarity with design ops and design governance. Experience in the e-commerce, Internet, and mobile space, as well as the financial services and banking industry, is desirable. In summary, as an Analyst in Digital Product Service Design Innovation at Infosys Consulting, you will play a pivotal role in designing and delivering innovative digital products and services that meet the evolving needs of users and businesses. Your ability to collaborate effectively, think creatively, and stay abreast of industry trends will be instrumental in driving successful outcomes in this dynamic and challenging role.,

As the Design Sr. Manager, you will be a compelling designer, facilitator, and storyteller with the ability to work across various mediums such as digital prototyping tools, presentation design, immersive experience activations, and video. Your primary focus will be on creating high-impact deliverables and leading engagement sessions to assist business program owners in defining the end user experience for the S&T core priorities. You will be responsible for developing a comprehensive understanding of S&T core priorities and utilizing this knowledge to create engaging, user-friendly experiences across S&T core priority applications. Collaboration with multi-disciplinary teams (product, business, strategy, data & analytics) will be essential in delivering value through conceptualizing, co-creating, designing, and presenting engaging experiences. Your passion for using design to solve problems and strong presentation skills will be key assets in this role. Your responsibilities will include assisting the Product Owner in defining high-level concepts and customer value propositions, inspiring innovative design approaches, leading client-facing meetings, and workshops, as well as creating and demonstrating user flows and interactions for services or product tasks. You will also collaborate with other design disciplines to integrate user needs, balance them against business goals, and visualize solutions through models, wireframes, documentation, or prototypes. Furthermore, you will partner closely with front-end developers, conceptualize customer-centered products, provide guidance on product design to make them user-centric, and ensure delivery meets expectations. Maintaining and evolving Digital Principles and style guides for creating interactive, user-centric products will also be part of your responsibilities. Basic Qualifications: - 6 or more years of relevant work experience with a Bachelor's Degree, or at least 4 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD Preferred Qualifications: - BA/BS in a related field required, MS/MFA preferred - 12+ years of experience in specialization such as user experience, design strategy, marketing activation design, interaction design, or visual and content design - Expertise in digital design software and tools including Adobe Creative Suite, Sketch, Figma, etc. - Proficiency in Figma rapid prototyping techniques - Strong facilitation skills with a proven track record running client engagements - Excellent written and verbal communication skills - Experience working with design systems, components, and extensible assets - Proven history of delivering results on time and within budget - Strong organizational skills and attention to detail - Desire to teach others through hands-on experience While CPG industry experience is preferred, it is not required for this role.,

Job Description: As a Service Designer at Dr. Reddy's Internal Experience Design Studio, you will collaborate with various departments to identify and address service gaps, improve customer and patient experiences, and drive innovation. You will be instrumental in designing services that are user-centered, efficient, and aligned with our mission of providing affordable and innovative medicines. Key Responsibilities: Conduct comprehensive user research to understand the needs, pain points, and behaviors of customers and patients. Develop user personas, journey maps, and service blueprints to guide design decisions and strategies. Collaborate with cross-functional teams, including product managers, engineers, and customer support, to define and prioritize service improvements. Design and prototype end-to-end service experiences, including touchpoints and interactions. Conduct usability testing and gather feedback to refine and iterate on designs. Work closely with stakeholders to implement and launch new service initiatives. Monitor and evaluate the performance of services, using data-driven insights to recommend and implement enhancements. Qualifications: Bachelor's degree in Service Design, Interaction Design, User Experience, or a related field. Proven experience as a Service Designer or similar role, preferably within the healthcare or pharmaceutical industry. Strong portfolio showcasing service design projects and methodologies. Proficiency in design tools such as Sketch, Figma, or Adobe XD. Excellent communication and collaboration skills. Strong analytical and problem-solving abilities. Familiarity with agile development processes.,

Join our team as we strive to create a thriving ecosystem that offers accessible, high-quality, and sustainable healthcare for all. As the Senior Manager, Process Design, you will play a crucial role in shaping the operational landscape of our organization. Your responsibilities will include developing and refining cross-organizational process designs to enhance operational efficiency. This will involve utilizing process mapping techniques to visualize workflows and identify areas for improvement. You will also lead a team focused on quantifying opportunities and gaps in processes. A key aspect of your role will be creating detailed process maps using process mapping technology and design principles to outline current and future state workflows. Additionally, you will establish governance frameworks to ensure standardization and adoption across all processes. Your primary goal will be to maintain consistent governance on process standardization, evaluate process effectiveness, optimize technology, and eliminate waste. Essential Functions: Stakeholder Engagement (30%): - Collaborate closely with cross-functional teams to gather requirements and present design concepts that align with business goals. Journey Mapping and Maintaining Service Blueprints (30%): - Develop detailed process maps for current and future state workflows. - Analyze and document user journeys to enhance customer experience. - Identify pain points and improvement opportunities in collaboration with stakeholders. - Create comprehensive service blueprints for customer and employee journeys, detailing interactions, touchpoints, and back-end processes. - Ensure alignment between service delivery and user expectations to improve satisfaction. Process Design Governance and Improvement (20%): - Partner with Process Excellence leadership to enhance process designs for operational efficiency. - Utilize process mapping techniques to visualize workflows and identify areas for improvement. - Establish governance frameworks to ensure compliance and standardization across processes. - Utilize analytics and user feedback to quantify opportunities. Team Leadership and Development (20%): - Lead and mentor a team of process designers and analysts, promoting best practices in process design and governance. - Conduct training sessions to enhance team skills in process mapping, governance methodologies, and service blueprinting. Education & Experience Required: - Ideal candidates will have a bachelor's or master's degree in business, Project/Process Management, Computer Science, Engineering, or a related field, or equivalent experience. Knowledge & Skills: - Strong knowledge of industry best practices, change management, solution architecture, and process design principles. - Demonstrated ability to lead teams and prioritize multiple efforts simultaneously. - Proven experience in project management and cross-team partnerships. - Proficiency in working with cross-functional groups to achieve common goals. - Strong analytical skills with emphasis on using SQL or other data aggregation tools. - Effective communication skills across all stakeholder levels. - Experience translating business requirements into technological solutions and collaborating across business units. - Strong customer relationship skills and delivering customer-centric solutions. In conclusion, as a Senior Manager, Process Design, you will be instrumental in driving operational efficiency and standardization within our organization. Your leadership and expertise will contribute to creating a seamless and effective process landscape that ultimately enhances the healthcare experience for all.,

You should have at least 9-12 years of experience to apply for the Staff Service Designer position based in Pune. As a Staff Service Designer, you will be responsible for conducting qualitative and quantitative research to lead user studies, creating service blueprints and journey maps to enhance user experience, and designing services that connect front-stage and back-stage elements efficiently. Your role will involve collaborating with product teams, developers, and business partners to ensure service improvements are aligned with business goals and practical, contributing to strategy and business cases. You will also create and test service concepts, prototypes, and frameworks to validate ideas and lead workshops to align on problem spaces, users, and end-to-end journeys with designers and cross-functional partners. The ideal candidate for this role will have significant experience as a Service Designer or in a similar role, a strong understanding of user-centered design principles, the ability to work effectively in a cross-functional team environment, strong analytical and problem-solving skills, and familiarity with systems thinking and its application in service design.,