19 Service Blueprints Jobs

Key Responsibilities Required Qualifications Experience: 1012 years of experience in Product Ownership, Product Analysis, or Business Analysis, with at least 5 years specifically as a Product Owner in an Agile/Scrum environment. Strategic Product Ownership & Vision Own and manage the product backlog, including creation, refinement, prioritization, and communicating the product vision to the Scrum team and stakeholders. Serve as the primary liaison between business stakeholders, end-users, and the development team, ensuring alignment on goals and scope. Define user stories with clear acceptance criteria and ensure they align with the overarching product goals and strategic roadmap. Collaborat...

Join our dynamic team to redefine service design and shape the future of employee and customer experiences. As a Service Design Senior Associate in Small Business, you play a pivotal role in developing end-to-end customer and employee experiences by leveraging advanced service design principles. You will identify gaps, solve complex problems, and make informed recommendations to enhance experiences, contributing to the continuous improvement of our products and services. Job responsibilities Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity Collaborate with cross-functional t...

Role : Head of Product Design Experience : 8 to 15 Years Location : Gurugram What will you Drive Lead and mentor a team of 15+ product designers and researchers, fostering a culture of excellence, curiosity, and innovation. Provide continuous guidance, structured feedback, and growth opportunities for your team. Translate qualitative and quantitative insights into actionable design and business decisions. Partner with Data Science, Analytics, Product, and Engineering to make informed design choices rooted in real-world user behavior. Develop, evolve, and maintain the CARS24 Design Language System, ensuring consistency and scalability across platforms. Own the user experience across digital p...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and div...

Role Overview: As a Senior User Researcher at our company, you will play a strategic role in leading foundational research for a revolutionary EHR system developed in collaboration with top hospital partners. Your main responsibility will be to gain deep insights into clinical workflows, compliance requirements, and operational realities to influence the product design right from the beginning. This is a unique opportunity to shape a healthcare platform that bridges clinical and personal health contexts, streamlining documentation, care coordination, and patient engagement. Key Responsibilities: - Drive strategic generative and evaluative research initiatives to define the design of a cuttin...

As an AIOps Platform Expertise, your role will involve in-depth hands-on experience with BMC Helix AIOps, including Situation Management, Root Cause Analysis, Noise Reduction, and Impact Service Modeling. **Key Responsibilities:** - Define business service topology with impact weightage and dependency mapping using Service Blueprints. - Design and optimize AIOps correlation policies utilizing ML-based event correlation and situation scoring. - Gain a deep understanding of BHOM modules, data pipelines, and event ingestion architecture. - Define custom ML models or utilize BMC Helix GPT or Cognitive Services for automated event resolution or best action recommendations. **Qualifications Requir...

As a User Experience Designer at our company, you will play a crucial role in crafting meaningful and intuitive experiences for various web, mobile, and digital assistant applications. Your responsibilities will include: - Conducting user research, interviews, and surveys to gain insights into the needs, pain points, and goals of business users. - Developing personas, journey maps, and service blueprints to visualize end-to-end user interactions. - Defining information architecture and user flows for complex multi-role systems. - Creating low- and high-fidelity wireframes, prototypes, and interaction models to demonstrate design concepts. - Facilitating usability testing and feedback session...

Basic Qualifications Bachelor's degree or foreign equivalent required. Minimum 3 years of relevant experience in Human Centered Design (HCD) or other relevant field with at least five years of experience at a top-tier consulting firm or large digital agency. Expertise in creating compelling design ideas and concepts and communicating them through storyboarding, wireframing, and prototyping. Self-starter with a strong background in leading teams and mentoring juniors. Excellent presentation and facilitation skills, and the ability to build relationships with management and leadership for product and design at various levels. I have worked collaboratively with product owners and developers in ...

As a Service Designer, your role is pivotal in transforming the delivery of value to customers by orchestrating seamless end-to-end service experiences across digital products. You will utilize user research, journey mapping, and systems thinking to ensure that services work effectively at every touchpoint online and beyond. Key Responsibilities: - Develop a Service Design Strategy by leading the design of service blueprints and digital customer journeys that align with business outcomes. - Identify pain points and opportunities in the customer experience through research, translating complex requirements into actionable service design strategies. - Collaborate with product, UX, and engineer...

About eGov eGov is a multi-disciplinary team of technologists, policy thinkers, program specialists, and problem solvers united by a shared mission - to reimagine how essential public services are designed and delivered, making them equitable, accessible, and transparent for all. Over the past two decades, eGov has partnered with 10+ countries and 2,600+ towns and cities in India, improving the lives of over 2 billion people. We've helped power national missions, deliver billions of vaccine certificates, and support governments to design and sustain digital infrastructure needed to deliver public services at scale. More: www.egov.org.in Role Summary The Design Thinking Lead will champion a h...

Role Overview: You will be joining frog, a global network of studios that partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale. At frog, you will be part of a curious, collaborative, and courageous team united by a passion for improving the human experience. Working at frog means being empowered to make your mark on every project and contribute to your studio, your community, and the world at large. Key Responsibilities: - Understand project goals, business requirements, and constraints. - Translate business requirements into user stories. - Conduct secondary research, including trend benchmarking and competitor analysis. -...

Responsibilities : Your team will be - The practice of people with curiosity, openness, and transparency. Guiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride in. We collaborate and work on programs with our larger Infosys Consulting (Business Consulting), Infosys (Technology Solutions), and Wongdoody (Creative Design Agency) community. They bring in their subject matter expertise to create a truly multidisciplinary environment. We work with them and our clients, combining strategy, technology, business, and thought leadership with our design thinking and service design expertise to create digital pro...

About the Company Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client's teams, deeply embedding ourselves into their processes to create seamless, impactful products. About the Role We're looking for a Senior UX Researcher who thrives on complex problem spaces and is comfortable driving research in ambiguity. At Koru, your insights won't just sit in reportsthey'll directly influence real enterprise products across healthcare, automation, and finance. You'll plan and execute end-to-end research...

As a Staff Service Designer in Pune, with 9-12 years of experience, your role encompasses a variety of key responsibilities: - Skilled in qualitative and quantitative research, plan and lead user studies to unveil insights for user-centered service design. - Create service blueprints and journey maps to visualize touchpoints and processes, ensuring a seamless user experience. - Design services connecting front-stage and back-stage elements for efficient delivery, using systems thinking to address interrelated components. - Collaborate with product teams, developers, and business partners to ensure service improvements align with business goals and contribute to strategy and business cases. -...

As an Analyst in Digital Product Service Design Innovation at Infosys Consulting, you will have the opportunity to work with a globally renowned management consulting firm at the forefront of industry disruption in next-generation digital services and consulting. Your role will involve collaborating with various teams within Infosys Consulting, Business Consulting, Infosys Technology Solutions, and Wongdoody Creative Design Agency to create digital products and services that add substantial value to people's lives. Your responsibilities will include extracting insights on user needs, prioritizing key challenges and opportunities, and applying user-centered design principles to develop intuit...

As the Design Sr. Manager, you will be a compelling designer, facilitator, and storyteller with the ability to work across various mediums such as digital prototyping tools, presentation design, immersive experience activations, and video. Your primary focus will be on creating high-impact deliverables and leading engagement sessions to assist business program owners in defining the end user experience for the S&T core priorities. You will be responsible for developing a comprehensive understanding of S&T core priorities and utilizing this knowledge to create engaging, user-friendly experiences across S&T core priority applications. Collaboration with multi-disciplinary teams (product, busin...

Job Description: As a Service Designer at Dr. Reddy's Internal Experience Design Studio, you will collaborate with various departments to identify and address service gaps, improve customer and patient experiences, and drive innovation. You will be instrumental in designing services that are user-centered, efficient, and aligned with our mission of providing affordable and innovative medicines. Key Responsibilities: Conduct comprehensive user research to understand the needs, pain points, and behaviors of customers and patients. Develop user personas, journey maps, and service blueprints to guide design decisions and strategies. Collaborate with cross-functional teams, including product mana...

Join our team as we strive to create a thriving ecosystem that offers accessible, high-quality, and sustainable healthcare for all. As the Senior Manager, Process Design, you will play a crucial role in shaping the operational landscape of our organization. Your responsibilities will include developing and refining cross-organizational process designs to enhance operational efficiency. This will involve utilizing process mapping techniques to visualize workflows and identify areas for improvement. You will also lead a team focused on quantifying opportunities and gaps in processes. A key aspect of your role will be creating detailed process maps using process mapping technology and design pr...

You should have at least 9-12 years of experience to apply for the Staff Service Designer position based in Pune. As a Staff Service Designer, you will be responsible for conducting qualitative and quantitative research to lead user studies, creating service blueprints and journey maps to enhance user experience, and designing services that connect front-stage and back-stage elements efficiently. Your role will involve collaborating with product teams, developers, and business partners to ensure service improvements are aligned with business goals and practical, contributing to strategy and business cases. You will also create and test service concepts, prototypes, and frameworks to validate...