Service Designer

As a Service Designer, your role is pivotal in transforming the delivery of value to customers by orchestrating seamless end-to-end service experiences across digital products. You will utilize user research, journey mapping, and systems thinking to ensure that services work effectively at every touchpoint online and beyond. Key Responsibilities: - Develop a Service Design Strategy by leading the design of service blueprints and digital customer journeys that align with business outcomes. - Identify pain points and opportunities in the customer experience through research, translating complex requirements into actionable service design strategies. - Collaborate with product, UX, and engineering teams to integrate service design into product development. - Facilitate workshops, design sprints, and maintain service design documentation using tools like SharePoint and Mural. - Manage the service layer of digital products, including onboarding support and in-product guidance, while advocating for user-centered service solutions. - Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives. - Use prototypes to communicate service design concepts clearly, track and measure the impact of service improvements through performance indicators. Required Qualifications: - 4 years of experience in service design or digital experience strategy. - Proficiency in journey mapping, blueprinting, and service modeling. - Experience with tools like Mural, Figma, Adobe Creative Suite, and SharePoint. - Strong understanding of digital platforms, design systems, and UX principles. - Familiarity with Agile environments and Lean UX methodologies. Preferred Skills: - Bachelor's or Master's degree in Design, Human-Computer Interaction, or equivalent experience. - Experience in e-commerce, SaaS, or platform-based digital services. - Ability to apply sociocultural trends to innovate service designs. - Strong problem-solving skills and adaptability to changing business needs. In addition to the above details, the JD did not include any additional information about the company.,