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Service Designer

Service Designer

Infosys

8 - 13 years

5 - 9 Lacs

lucknow

Posted:5 days ago| Platform:

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Skills Required

ux strategy ux blueprinting system design service design adobe creative suite user interface designing sharepoint photoshop prototype visual design lean saas figma murals human computer interaction html agile lean ux illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

Educational Requirements

Bachelor of Engineering,Bachelor of Design

Service Line

WONG DOODY

Responsibilities

Were seeking a Service Designer to transform how we deliver value to customers!In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products. Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint online and beyond.Key Responsibilities:Service Design Strategy

Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes.

Use research to identify pain points and opportunities in the customer experience.

Translate complex functional/nonfunctional requirements into actionable service design strategies.Collaboration & Design Operations

Partner with product, UX, and engineering teams to integrate service design into product development.

Facilitate workshops and design sprints to co-create with stakeholders.

Maintain and update service design documentation using tools like SharePoint and Mural.Experience Management

Manage the service layer of digital products, including onboarding, support, and in-product guidance.

Advocate for user-centered service solutions across the customer journey.

Measure and iterate on service design improvements based on customer feedback and business KPIs.Delivery & Impact

Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives.

Use prototypes to communicate service design concepts clearly.

Track and measure the impact of service improvements through performance indicators.Required Qualifications:

8+ years of experience in service design or digital experience strategy.

Strong grasp of journey mapping, blueprinting, and service modelling.

Experience using tools like Mural, Figma, Adobe Creative Suite, and SharePoint.

Solid understanding of digital platforms, design systems, and UX principles.

Experience in Agile environments, with familiarity in Lean UX methodologies.Preferred Skills:

Bachelors/Masters in Design, Human-Computer Interaction, or equivalent experience.

Experience in e-commerce, SaaS, or platform-based digital services.

Ability to apply sociocultural trends to innovate service designs.

Strong problem-solving skills, with the ability to adapt to changing business needs.

Preferred Skills:

Foundational->Service Management->Service Design

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Infosys

IT Services and IT Consulting

Bangalore Karnataka

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Service Designer