Business Process Optimization- Program Manager

Role Overview: As a Project Manager at DrinkPrime, your primary responsibility will be to lead and coordinate the development of an "Ops Lite" delivery model. This model is designed to reduce operating costs while enhancing SLA and SOP adherence. Your role will involve conducting market and internal benchmarking of low-cost ops models, collaborating with cross-functional stakeholders to gather process inputs, and evaluating existing SOP complexity for simplification. You will also be coordinating short pilot experiments, tracking their performance, and publishing monthly reviews for the COO and management on Ops Lite progress. Additionally, you will work closely with finance for impact analysis of Ops Lite experiments. Key Responsibilities: - Lead and coordinate the development of an "Ops Lite" delivery model aimed at reducing operating costs and enhancing SLA and SOP adherence - Conduct market and internal benchmarking of low-cost ops models - Collaborate with cross-functional stakeholders to gather process inputs - Evaluate existing SOP complexity for simplification - Coordinate short pilot experiments, track their performance, and publish monthly reviews for the COO and management on Ops Lite progress - Work closely with finance for impact analysis of Ops Lite experiments Qualifications Required: - At least 3 years of experience in consulting, business analysis, or transformation projects - Exposure to field ops would be advantageous - Strong proficiency in Excel is a must - Experience in cost benchmarking, service design, or SOP redesign is desirable - Ability to work with ambiguity and align stakeholders without direct authority - Experience dealing with blue-collar workers - Understanding the need for reducing fixed costs when expanding into new cities - Capability to coordinate between production, support, sales, and ops teams to facilitate the implementation of the operations model Additional Company Details: This role is not a team management position and will not directly oversee city operations. This is a full-time position that requires in-person work at the designated location. The expected start date for this role is 01/08/2025. Join us at DrinkPrime and be a part of our mission to make safe drinking water accessible and affordable to every resident in India.,