116 Service Design Jobs - Page 2

In this role, you will play a crucial part by: Coordinating with U.S. UX Leadership & Global Teams to ensure alignment on design strategy and execution. Leading Design Thinking Workshops to cultivate creative problem-solving, generate innovative ideas, and align stakeholders. Mapping User Journeys & Experience Flows to identify pain points and unlock opportunities for improved engagement and satisfaction. Developing Wireframes & Prototypes to effectively communicate design concepts, ensuring iterative improvements through stakeholder feedback and usability testing. Collaborating with Product & Engineering Teams to bridge the gap between business goals and user needs, shaping cohesive digital...

As a Design Professional at BT, you will be responsible for all Service design work, covering various products and Service areas. Your main focus will be to drive the designs of the digital channel shift strategy, collaborating closely with product and business teams to scale colleague self-services and enhance service transformation and automation using AI technology. It will be crucial for you to ensure that design information meets the required quality standards and project timelines, while also enforcing design quality and standards across different tribes. Your role will involve shaping the tribe/squad backlogs, prioritizing streams and epics for tribes/squads, and aligning the product ...

Job Description: As a Service Designer at Dr. Reddy's Internal Experience Design Studio, you will collaborate with various departments to identify and address service gaps, improve customer and patient experiences, and drive innovation. You will be instrumental in designing services that are user-centered, efficient, and aligned with our mission of providing affordable and innovative medicines. Key Responsibilities: Conduct comprehensive user research to understand the needs, pain points, and behaviors of customers and patients. Develop user personas, journey maps, and service blueprints to guide design decisions and strategies. Collaborate with cross-functional teams, including product mana...

As a Product Analyst, you will collaborate with Product Managers, Analysts, and product teams to research, identify, and develop high-value features aimed at enhancing the overall customer experience. Your primary goal will be to create a delightful experience for our customers. You will have the opportunity to: - Collaborate with Product Managers in the US and India to refine, scope, prioritize high-value features for the team. - Engage with multiple squads and analysts to conduct discovery sprints that provide clarity on high-risk and ambiguous items. - Take ownership of designing, validating, and delivering specific high-impact, high-risk items on the roadmap. - Facilitate Agile rituals s...

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities You will apply a variety of qualitative and quantitative methods to investigate customer and user needs, building a solid foundation to identify problems and opportunities. You will work with research approaches...

Responsibilities Use service design tools to build a user journey map that identifies the problems and issues within a service that need to be addressed. Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem. Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services. Produce simple designs that clearly communicate the product or system, regardless of its complexity. Build designs with an information structure and navigation that anticipate user paths and logical process flows. Work clos...

As the Director of UX Design and Regional Practice Lead for MG5 in India Remote at Vistaprint, a leading ecommerce industry player in personalized physical and digital products, you will play a crucial role in driving the discovery and delivery of digital product solutions. Your responsibilities will include mentoring and guiding a team of UX Designers, managing 4 UX team members, and providing effective communication across teams to promote a healthy design culture. You will also oversee recruiting, drive design quality across the team, and ensure a rigorous and inclusive process while setting clear, actionable goals for growth. Based in India, you will also take on regional practice lead r...

As AVP - Product Design, you will play a crucial role in elevating design excellence and delivering seamless digital experiences at scale. Beyond being a designer, you are expected to be a strategic leader, storyteller, and player advocate. Your primary responsibility will be to lead with purpose, influence at the highest level, and set new benchmarks in design innovation. Your key responsibilities will include owning and evolving the design vision and strategy across various product initiatives to ensure alignment with business goals and user needs. You will lead design teams encompassing UI, UX, and Research functions, overseeing the delivery of impactful product design engagements. Provid...

As a Lead Facilitator at WNS Co-creation Labs, you will play a crucial role in revolutionizing the way we engage with clients to solve complex business problems. Our approach revolves around human-centered design, and we are committed to reshaping the landscape of client interactions. Your primary responsibility will be to spearhead and execute end-to-end service design projects, conduct workshops, and advocate for the adoption of design thinking principles within WNS. Specifically, you will facilitate workshops and training sessions with CXO level stakeholders, guiding them towards creating a vision and formulating strategic plans for digital transformation. Additionally, you will lead stra...

As the Customer Experience Manager at BHIVE Workspace in Bangalore, you will be responsible for leading the conceptualization and continuous improvement of the on-site member journey. In this role, you will collaborate cross-functionally with Operations, Community Management, Design, and Marketing teams to integrate service touchpoints into the physical environments. Your primary focus will be on establishing a playbook that standardizes best practices, culture-building initiatives, and consistent service delivery across all locations. Key Responsibilities: 1. Product Strategy & Vision: Define a clear vision for the coworking experience by blending physical design elements with outstanding s...

This opportunity is for a Design Strategist a role we recognize internally under the title of Experience Designer. Job responsibilities You will contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps. Create prototypes and wireframes. Collaborate with small, cross-functional teams to create a wide variety of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems. Maintain accessibility (A11y) practices. Develop, document, and test interface components using Storybook. You will facilitate workshops, develop unique design strategies for pr...

Job responsibilities You will apply a variety of qualitative and quantitative methods to investigate customer and user needs, building a solid foundation to identify problems and opportunities. You will work with research approaches suited to different phases of the product lifecyclefrom discovery through deliveryincluding hypothesis testing, prototype testing, and validations with live products. You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, servi...

Job responsibilities You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps and prototypes. Create, document, and maintain the design system. You will facilitate workshops, develop unique design strategies for products and take part in making strategic decisions at the portfolio level. Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests. Set up in...

As a Design Thinker at a leading Fintech Co. based in Noida WFO, you will be responsible for leading and facilitating end-to-end design thinking processes across teams. Your role will involve translating user research into actionable insights to drive product and service design. You will collaborate closely with product managers, engineers, marketers, and business stakeholders to co-create innovative solutions. Your key responsibilities will include building and evangelizing design thinking capabilities across the organization through workshops, coaching, and hands-on leadership. You will guide teams through rapid prototyping and experimentation cycles to test hypotheses and synthesize quali...

About the Role: As a Senior UX Researcher at Loop, you will play a crucial role in rethinking healthcare to empower individuals to lead longer, healthier lives. Collaborating with the design team, you will be instrumental in shaping the future of care and insurance products at Loop. Your responsibilities will include conducting user studies using a variety of methods such as interviews, participatory design, digital ethnography, and service safaris. You will facilitate rapid iterative prototype testing to assess both usefulness and usability. Capturing and sharing insights through rich artifacts like journey maps, experience maps, personas, stories, and scenarios will be a key part of your r...

We are seeking a driven Service Design Lead who excels at tackling intricate challenges. As a strategic thinker, you continuously seek out intriguing insights to elevate work and thinking to new heights. Embracing a holistic approach, you inspire those around you to consider the end-to-end human experience beyond the mere creation of a product. Reporting to WongDoody's Head of Service Design in India, you are expected to be a true practitioner capable of engaging clients ranging from C-suite executives to product owners. Your proficiency in service design and human-centric strategic thinking will be instrumental in addressing their challenges effectively. In this role, you will lead workshop...

Roles and Responsibilities : Conduct user research to identify pain points, needs, and behaviors of target users. Design and execute usability testing plans to gather feedback from participants. Analyze data from research studies to inform design decisions and improve overall user experience. Collaborate with cross-functional teams to incorporate findings into product development. Job Requirements : 3-9 years of experience in UX research or a related field (e.g., service design). Strong understanding of human-centered design principles and methodologies. Proficiency in conducting qualitative and quantitative research methods (e.g., surveys, interviews). Experience working on projects involvi...

As a Content Experience Designer at Cognizant, you will be dedicated to developing human-centered experiences that offer personalized, clear, helpful, and inclusive digital solutions for our customers. Your focus will be on understanding the why, what, and how of product use, in order to align user needs with business objectives throughout the user journey. By employing human-centered design methods such as design-thinking, service design, and research, you will be responsible for creating compelling and strategic ideas that have a direct impact on product roadmaps and emphasize a solution's potential for success. In addition, you will conduct competitive analysis on both direct and indirect...

As a Content Experience Designer at U.S. Bank, you will be dedicated to creating human-centered experiences that cater to the personalized, clear, helpful, and inclusive digital-plus-human solutions for our customers. Your focus will be on understanding the why, what, and how of product use to align user needs with business objectives throughout the user journey. Leveraging human-centered design methodologies such as design-thinking, service design, and research, you will be responsible for generating compelling and strategic ideas that influence product roadmaps and showcase the potential for success. Additionally, you will conduct competitive analysis on direct and indirect competitors whi...

Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role with a strong portfolio of complex, digital experiences demonstrating applied experience of service design methodologies. Excellent communication and stakeholder management skills are required, including fostering collaboration, explaining rationale, aligning and persuading stakeholders, driving conversations, and building client relationships. The ideal candidate for the position of Service Design Lead is a strategic thinker who excels in solving complex challenges. The role involves engaging clients from c-suite to product owners on how service design and human-centric strat...

The marketing systems team at Stripe is dedicated to developing a highly measurable, cross-channel messaging capability to engage customers effectively. As a part of this team, you will play a crucial role in owning and enhancing systems that drive go-to-market strategies and leverage gathered insights to boost marketing effectiveness. Your responsibilities will include designing and maintaining APIs and services, ensuring scalable and reliable infrastructure, collaborating with cross-functional teams to build scalable systems, and improving engineering standards and processes. As a qualified candidate, you should have at least 10 years of experience in designing and operating large-scale AP...

RequiredQualifications: Bachelor's Degree in service design, information design, interaction Design(HCI), or related field RequiredExperience: 4-5years in service design, user experience research or related roles Extensivehands-on experience in UX design, qualitative and quantitative research, andservice design across the Design Thinking stages Provenability to synthesize insights into actionable recommendations and communicatethem effectively to diverse audiences. Strongunderstanding of user-centred design principles, methodologies, and tools. Indepth knowledge of user interface design, usability evaluation techniques and taskanalysis. Excellentcommunication and collaboration skills with th...

As the Experience Design Director, you will be a high-performing leader for the studio, collaborating closely with other discipline leaders to guide teams and ensure that our work aligns with AKQA's mission and values: thoughtful, innovative, high quality, and in service of our clients and their customers. Your responsibilities include advocating for design, championing design processes and techniques throughout our work, demonstrating a strong sense of craft and deep expertise in digital design, taking on design custodianship for clients, fearlessly communicating necessary insights to clients, serving as an escalation point for the UX and Design teams across multiple projects/accounts, nurt...

Job Summary: Your new role - exciting and future-oriented: It is an essential strategy of siemens energy to sell long term service contracts for our future business. Technical support for the success of selling long term service contracts of steam turbines Engineering support for the preparation of technical documentation of steam turbine outages for the installed fleet worldwide. This includes analyzing global fleet experience, technical instructions, and recommendations. Review unit-specific Product Change Management (PCM) data, record action points, and incorporate them into future outage plans. Coordinating and consulting with Subject Matter Experts globally to compile OEM fleet experien...

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.