38 Service Design Jobs - Page 2

Description Develop operational reports Build automated reports and dashboards with the help of Power BI and other reporting tools Understand business requirements to set functional specifications for reporting applications Be experienced in tools and systems on MS SQL Server BI Stack, including SSRS and TSQL, Power Query, MDX, PowerBI, and DAX Be able to quickly shape data into reporting and analytics solutions Create functional reporting Have knowledge of database fundamentals such as multidimensional database design, relational database design, and more L1 Panel 46049286 Sapna Baburao Shinde 7506355543 L2 Panel 46120106 Reema Saxena 9740155057 Hi Team, Since maheswara.c.reddy@capgemini.com Emp ID-46013507 is not available from Backfill-Outgoing Employee 1 drop down, selected the dummy resource and submitting the request. This is for maheswara.c.reddy@capgemini.com Emp ID-46013507 backfill SO and approval email attached Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Service Design_MS Languages RequiredENGLISH Role Rarity To Be Defined

Description Location GradeC1 Position TitleSolution Architect Roles and Responsibilities- Analyse user requests submitted via the ServiceNow portal and translate them into actionable technical service designs. Identify improvements in service and guide the same to completion via Demand registration qualification and implementation. Utilize ServiceNow functionalities to design workflows automate processes and improve service delivery. Collaborate with internal Technical service teams (Virtualization Cloud Network etc) to understand available services and capabilities. Leverage your internal Group IT Knowledge to tailor ServiceNow portal offerings to specific user needs. Design correctly priced services by identifying contributors (i.e labour hardware license etc) to service costs. Advocate for business needs and champion continuous improvement of ServiceNow service delivery processes and frameworks. Develop and maintain strong relationships with internal stakeholders and end-users. Possess broad technical knowledge to ensure service designs are technically sound and efficient. Good to have Skills: Prefer experience with ServiceNow backend (Order Guide Item Variables Workflow Tasks CI) Knowledge of Standard Services Premium Services Good to be Capgemini Architect L1 Certified Must to have Skills: Strong grasp of Data Center technologies (Virtualization Networking Storage Cloud ) along with the ability to apply those concepts in real-world scenarios Ability to analyse user needs and translate them into actionable solutions. Strong understanding of GIT services . Excellent communication and collaboration skills. Ability to work independently and manage multiple tasks effectively. Problem-solving and analytical skills with a focus on user experience optimization. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family 60224 (P) Architecture Local Role Name 6349 Solution Architect Local Skills 58568 Architecture Languages RequiredEnglish Role Rarity To Be Defined

About this role: The CB CIB Digital team is looking for a dynamic individual to focus on building evolving fraud management capabilities, while partnering with multiple product teams across the organization. This individual will support the strategic roadmap, product vision and end-to-end execution in creating and delivering transformational experiences for specific product(s) within the individual journeys on Wells Fargo Vantage within the Digital Capabilities Team. The successful candidate will be able to build new experiences, leverage their well-rounded analytical, business, and communication skills, leadership capabilities, and must be a team player. In this role, you will: Lead or participate in variety of complex functions within the digital environment Contribute to large-scale planning related to the execution of the digital strategy Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors Independently resolve complex issues Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Prior experience building Fraud Detection and Monitoring capabilities Knowledge of third party fraud management software integration to detect fraud within financial transactions Experience with fraud management software tools such as Actimize, Trusteer, SAS, etc. Ability to develop partnerships and collaborate with other businesses and functional areas. Proven track record of delivery in a matrix organization and understands the value of building cross-functional partnerships across the organization Ability to execute in a fast paced, high demand environment while balancing multiple priorities. At least 5 years of experience in financial services, preferably commercial or corporate banking. 2+ years of Agile experience Strong understanding of business transformation, digital, information architecture, software build, design thinking and service design techniques. Demonstrable experience of engaging technology teams and other stakeholders to support important business decisions. Strong technical background, ability to lead technology feasibility conversations and understanding of API request/response parameters. Demonstrable knowledge of the product management discipline and agile software delivery with experience across all facets of the product development lifecycle. Excellent verbal, written, and interpersonal communication skills. Delivery Execution as a product manager including cross-functional team engagement (Global). UX/UI specific features or websites or portals and familiarity with prototyping tools and frameworks. Uses data & analysis to identify (i.e. reporting and tools like Tableau, Excel, MS Office) and define business requirements, while supporting the validity of the final product Job Expectations: Enthusiastic, highly motivated, and detail-oriented individual with can-do attitude Ability to create clarity and structure in complex environment. Able to work effectively and collaboratively with different stakeholders. Excellent communication and problem-solving skills. Ability to thrive in rapidly changing and constantly evolving banking domain. Be proactive, pragmatic and solution oriented.

Design end-to-end customer journeys, map pain points, create data-driven designs, prototype, test, and iterate with teams. Develop journey maps, user flows, wireframes, and conduct usability testing. Required Candidate profile 5+ years in journey design, CX, or UX. Skilled in journey mapping, experience design and user-centered methods. Proficient in Adobe XD, Figma. Knowledge of design thinking, Agile. Bachelor’s degree.

Overview The Enterprise Service Management (ESM) & Knowledge Management (KM) organization has been established to define, implement and manage Service Excellence as well as Experience Excellence, supported by a strong Knowledge and Content Management discipline, across PepsiCo enterprise. From the organizational perspective ESM & KM is part of the Strategy and Transformation (S&T) organization but its remit goes beyond S&T, i.e. across all organizations providing internal services within Pepsico. The Experience Analytics & Insights SME for Enterprise Service Management (ESM) COE team works with key partners & stakeholders across PepsiCo to establish a solid employee experience analytics and insights discipline, across the various employee engagement channels and across all employee personas. The role, which is part of the newly created Experience Excellence organization in ESM, is not only a foundational pillar of ESM but is also the core of the Digital Employee Experience (dEEX) across the enterprise. Digital Employee Experience (dEEX) is a broad initiative established in PepsiCo to transform how people interact with their workplace digital tools, allowing them to be engaged, proficient, and productive. In PepsiCo both office and frontline employees must use technology to do their jobs and hence dEEX is key to the overall employee experience. Focus of this role is to support the analytics and insights lead in operationalizing the collection, analysis and interpretation of the employee experience data as the employees interact with the digital platforms. He/She would be expected to participate in the process of defining the scope and solution for collecting and reporting on digital employee experience analytics. The data obtained will be leveraged for user journey mapping and creating in-app experiences that realizes a consumer-grade experience for PepsiCo associates. The SME is expected to participate in contributing to the journey maps and deliver the insights that would be useful for the product owners across the platform. Responsibilities Support the definition of goals and objectives of the Experience Analytics team, aligned with the dEEX ones and execute to achieve the expected business outcomes. Execute the report out of the established set of key metrics and KPIs for user behaviors measurements through different engagement channels and through different data sources: ensure both quantitative data (e.g. page views, bounce rates, etc.) and qualitative data (e.g. user feedback, surveys, usability testing, etc.) are included. Support the analytics lead with the business ownership of the experience analytics technologies (e.g. FullStory, Happy Signals); ensure alignment with data collection requirements. Define and implement user data collection methods in collaboration with the IT teams, across the various data sources (e.g. ServiceNow, WalkMe) and across all the employee engagement channels (i.e. web portal, mobile, chat, chatbot, phone, IVR, helpdesk, etc.). Analyze and interpret the collected data, using structured methods and frameworks to correlate user data and behaviors. Synthesize quantitative and qualitative data to identify patterns, trends, and areas for improvement. Combine qualitative and quantitative metrics for a holistic view. Analyze metrics with behavioral data or user feedback, leverage user journey maps for the various personas, user segmentation, sentiment analysis, etc. to derive meaningful conclusions. Work with Service owners and content owners in the business to derive meaningful insights from collected data.. Comply with regulatory guidelines (e.g. SOC, GDPR, etc.) and ensure privacy and ethical considerations are taken into account, balancing detailed user data collection with privacy concerns. Derive insight from conversational analytics, from user interactions and sentiments during voice or text-based conversations. Partner with Enterprise and Business architects, business analysts and Business partners to identify requirements & solutions to support user experience analytics and insights capabilities. Continuously monitor and analyze employee feedback and data to identify areas for improvement and optimize the feedback collection methods. Provide training and support to Pepsico Service delivery teams on best practices for delivering exceptional insights about users behaviors. Create and follow a calendarized approach of providing the insights to the identified stakeholder. Stay up to date with industry trends and emerging technologies to drive innovation and enhance our experience analytics and insights service offerings. Present strategy, recommendations and solutions clearly and concisely and focus on key points to portray the intended message or purpose Advocate and drive adoption of defined operating principles and best practices to ensure standardization of service delivery across the enterprise Apply strategic and analytic thinking in order to define practical solutions that align with Enterprise Service Management strategy Effectively manage priorities, deliverables and timelines with little need for escalation Support the business functions in implementing the ServiceNow features and functionalities through the functional releases, as per agreed roadmap. Qualifications 8 to 10 years experience in relevant roles such as Service design, Experience design, Service delivery, business architecture, or Process design with 3 to 5 years experience specifically in designing, configuring, or implementing ServiceNow Deep knowledge of analytics tools like fullstory, happy signals and service now analytics is preferred. Knowledge of leveraging multiple tools to create cumulated required reports and dashboards. Broad knowledge of storytelling and how it can be used to drive insights from the metrics. Broad experience with digital transformation initiatives at the enterprise level, across multiple functions Broad experience with user behavioral data (both qualitative and quantitative), analytics and insights Deep knowledge of Experience Analytics & Insights technologies, tools for surveys and for collecting customer feedback Deep knowledge of qualitative methods for UX analysis (e.g. usability testing, focus groups engagement, etc.) Experience with Design thinking methods and UX design Experience applying strategic frameworks to analyze complex business challenges Ability to make business recommendations and successfully implement them across an organization Ability to gain support for new ideas and align stakeholders. Organizational change Management experience is a plus Prior experience in management, and in digital transformation consulting Bachelors degree required, master degree preferred Exceptional communication skills, written skills, and business acumen Knowledge of Lean Six Sigma, or similar methodologies, a plus Experience in implementation, configuration, or support of ServiceNow especially for intranets and complex service portals Experience working on global projects or implementations Exceptional communication skills. Proficiency in English language Ability to work collaboratively and proactively with multi-functional teams Effectively manage priorities, deliverables, and timelines with little need for escalation

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description 1. Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks 2. Strategize and Design Services 3. Lead and Manage Transition / Transformation programs 4. Design ITOM, Define Governance, DevOps, Agile / SAFe 5. Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process 6. Requirement Specification Document, Piloting, Development and institutionalizing the new process 7. Drive Continuous Service Improvement programs using various methods and techniques 8. Define measurement framework for SLAKPIs 9. Facilitate integration of service management tools, processes and SLA KPIs 10. Perform process and SLA KPIs testing on service management tools 11. Timely reporting of the status on the assignments to clients and stakeholders 12. Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials 13. Ownership of client engagements and quality deliverables Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Professional Skills 1. Experience in defining ITIL processes 2. Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing 3. Knowledge on Application and infrastructure Maintenance lifecycle and Transition 4. Experience in working directly with clients 5. Excellent communication, interpersonal & presentation skills

Responsibilities: Lead mechanical design projects, focusing on HVAC and other mechanical systems. Manage the workload of engineers and technicians, ensuring high-quality designs and technical specifications. Communicate with clients to provide innovative solutions, manage expectations, and build relationships with stakeholders. Oversee CAD documentation, technical reports, and design schedules. Manage project finances, monitor scope, and ensure quality standards. Attend client, site, and external design meetings. Keep senior team members informed of key service and design decisions. Skills and Experience: 12+ years of experience in building services design, with expertise in HVAC systems. Strong understanding of Indian standards and broad building design knowledge. Ability to take responsibility in team-based or independent roles. Proficiency in AutoCAD, IES, and Hevacomp, along with advanced Excel skills (including macros). Basic understanding of electrical concepts and awareness of architectural, structural, and civil engineering impacts. Bachelor's or Master's degree in a relevant field (BE/BTech/MTech).

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Python (Programming Language) Good to have skills : GitHub, Docker (Software) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with team members to develop and enhance applications based on business needs. Roles & Responsibilities:-6 + years Development & design services - Associate with Design, develop, maintain and deploy data lake solutions, which collects data from various source systems (ERP, API, Databases etc.) and consolidate it into a centralized data lake (preferable snowflake) location for consumption.-Work with the Application Development and Data Application teams in planning new features, and develop software using Python, support, write custom ETL pipeline code in python to process and load data into data platform.-Associate with development using Python in a Linux/UNIX data center environment and AWS cloud.-Offer support in CI/CD process on the code management. Work in Agile development methodology and test-driven Development-Work with open-source technologies / tools like GitHub, Docker, and Kubernetes Professional & Technical Skills: Must To Have Skills:Proficiency in Python (Programming Language) Good To Have Skills:Experience with GitHub, Docker (Software) Strong understanding of software development principles Experience in building and deploying applications using Python Knowledge of version control systems like Git Familiarity with containerization technologies Additional Information: The candidate should have a minimum of 5 years of experience in Python (Programming Language) This position is based at our Hyderabad office A 15 years full-time education is required Qualifications 15 years full time education

UX/UI Designer (Senior & Lead) Multiple Positions Can you bring creative human-centred ideas to life and make great things happen beyond what meets the eye? We believe in teamwork, fun, complex projects, and simple solutions. How about you? Were looking for a talent and likeminded Senior & Lead UX Designer with research experience, along with passion and skills to help us rid the world of crappy design- one project at a time. Would you like to" Play a key role in projects by being responsible not only for designing outcomes but also participating in client conversations Perform hands-on work in projects, both at early concept stages and during detailed end-to-end implementation Support business development, including shaping and presenting proposals to potential clients Mentor, support and inspire other designers, some of whom will report to you. Share your knowledge on UX/UI methods, tools and trends with your colleagues in the BLR studio and around the world, and help others grow Develop our digital design capabilities, pushing the boundaries of the discipline and defining our standards of quality Work in close contact with adjacent disciplines:design research, service design, business design and technology Collaborate with other Designits, clients, business, and technology experts to deliver high-quality products and services Scope, plan, and lead UX activities from initial requirements to concept, interaction design and development. Produce storyboards, scenarios, user flows, wireframes, design prototypes and UI specifications We would like you to have" 5+years of relevant experience for Senior designer & 8+ years of experience for Lead designer , with increasing design creation and delivery responsibility, research experience, a diverse portfolio, top-notch team/collaboration skills, excellent written and verbal communication skills; attention to detail, follow-through, and zero-error attitude Bachelors (or equivalent) or higher Design education of a few years. A sharp executor, with an eye for detail and an interest in meticulously crafting digital experiences, from solid usability to motion design. A problem solver with ideas that challenge the ordinary, together with the drive - and the guts- to bring them to life. Experienced in scoping, planning, and leading UX activities from initial requirements to concept, interaction design and development Confident translating flows and user journeys into builds- naturally building IA and UX thinking into your design process Experienced in managing design-work as a project manager- timelines, deliverables, milestones, review schedules, governance etc. Master of your toolbox:Designing in Adobe Suite, making it move in After Effects and prototyping in XD, Figma, InVision and Principle. Deep understanding of dominant design systems, UI patterns, and UI technologies A strong facilitator and presenter, able to build client confidence and push to make change happen Resilient with a calm and relaxed personality Someone with a here to help attitude, who absolutely, fundamentally believes that were better together Want to know more? Check out our open jobs around the world. https://www.designit.com/ Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

Do We are looking for an experienced and talented service designer who can make innovation happen for ambitious clients and offer real value, solutions, and impact across industries. Here at Designit, we believe in teamwork, fun, multifaceted projects, and adept solutions. Were looking for a Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design- one project at a time. Based in Bangalore, youll join our team of Researchers, Strategists and Designers within the service, business, brand, digital, interaction and user experience disciplines. Youll work in an international and playful environment with big, innovative brands. Youll be part of a culture with unparalleled passion for changing the world through exceptional human-shaped design and problem solving. Well give you everything you can dream of from super friendly and creative co-workers, a strong focus on your development, to projects that really make a difference. Its important to us that joining Designit be one of the best decisions of your life! What youll do: Create real business transformation for our clients and redefine their offerings Turn insights and identified opportunities spaces into differentiating service experiences Work with service design across industries Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and clients Define the future customer journey across channels and touch points for some of the worlds leading international brands Present to clients, and facilitate and develop workshops and co- creation sessions Participate in sales activities (quotes, presentations etc.) and scope, plan and lead service design projects Qualifications A master graduate in business, design, research or other relevant educational backgrounds A skilled professional with significant experience working with service design, 5+ years- preferably from the consultancy side A person who thinks beyond categories and dreams of service experiences across products and platforms An outgoing, results-oriented and a motivated team player Eager to work in a strategic design firm and wish to make a difference A strong facilitator and presenter and an excellent communicator in English

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. MAC SME/Architect JD:- Role and Responsibilities: Work as Architect/L4 SME with one of our critical client. Provide end to end Mac support Involve in documentation and assessment of infra Drive the account to success and client satisfaction Skills: Jamf Pro, Jamf Connect, Jamf Protect MacOS and iOS Apple Device Management Apple Business/School manager Intune, Azure Certifications: Jamf 400 and 370 Apple certified professional Intune or other MDM certification ( plus point ) Technical Requirements: Exposure to JAMF/ certification - 370, 300, bash scripting, python, Intune Must have strong Mac, Apple & JAMF technical architecture experience, providing customer service focused MacOS & JAMF solution design. 8+ years of experience in Jamf Pro on-premise and cloud. Hands on experience on Jamf connect and Jamf Protect. 10+ years of experience managing Mac operating systems. Good hold on scripting like, shell/Bash, python, etc Designing a system and produce HLD, LLD, tech note. Need to be commercially aware as hosting and licensing costs can influence the solution! Good experience on Intune integration. Expert understanding about other integrations like, PKI, ADCS, ABM, Azure, JIM, Identity solution, Network infra, SMTP, Security applications, Distribution points, IM, Directory services, etc Proven experience in designing enrollment flow, Zero touch enrollment, different tools for enrollment. Ability to design the MacOS upgrade flow, patching, etc. Experience in Application management, deployment, patch management, automation, vulnerability assessment, etc. Experience in peripheral management through Jamf, like printers, etc. Expertise in log pulling and analyses, managing the extension attributes, etc. The successful applicant will be a Mac OS & JAMF Subject Matter Expert Architect Starting from validating and/or gathering requirements (due diligence) from the business stakeholders Build and implementation. Service handover to operations team. Involve in creation of SOP and KB articles. Creating service solution architecture and service design based on modern Enterprise Mobility Management solutions (Air Watch/Workspace One, Microsoft Intune, JAMF Pro) Responsible to build & implement the solution within the designed architecture. Excellent knowledge in mobility infrastructure concepts and hands on experience in end-to-end design and deployment of enterprise mobility management solutions (MDM, MAM, MCM, BYOD, mobile security) like Airwatch/Workspace One, Intune, JAMF Pro etc. and have good understanding of mobile OSs like Apple iOS, Android, Blackberry etc. as well as Windows. Translate business requirements into architectural framework and design. Translate business requirements into architecture roadmap to support mobility vision for line of business. Capability to read and write technical documentation. Good interpersonal skills and customer handling skills Knowledge of Microsoft Windows Server is a plus. Knowledge of Microsoft SCCM product is a plus.

About the Role Were looking for a Lead Conversation Designer, with minimum 6 years of experience in crafting exceptional user experiences in digital products. This role is perfect for someone whos passionate about pioneering seamless, human-centered interactions that merge conversational AI with robust UX principles. Youll lead the design of engaging and strategic conversations for conversational AI projects across Flipkart fostering intuitive and meaningful interactions that build trust and deepen user engagement. As an experienced design lead, you can communicate effectively across teams, mentor junior designers, and drive innovation in line with business objectives. Your strong analytical and empathetic approach ensures your designs are not only creative but grounded in user research and data-driven insights. About the team You\'ll be joining the Flipkart Design team which comprises of a diverse and highly talented group of product designers, UX researchers, creative designers, content & conversation designers. You are Responsible for Strategic Design Leadership: Define and shape the vision for conversational interfaces across multiple projects, balancing user needs with business goals. User-Centric Flow Design: Rapidly understand project priorities and user goals, translating them into clear, structured conversation flows and comprehensive workflows. Advanced Dialog Specifications: Develop detailed design specifications and dialog flows, especially for high-priority interactions, ensuring clarity and precision in every conversation turn. End-to-End Product Thinking: Drive conversational design with a holistic approach, ensuring that conversational interactions contribute to a cohesive customer journey and broader business goals. Stakeholder Communication and Presentation: Clearly communicate complex design concepts and the value of conversation design to both technical and non-technical stakeholders. User Research and Analysis: Integrate insights from user research and conversational analytics to refine flows, optimize user satisfaction, and ensure continuous improvement of the conversational experience. Data-Driven Optimization and Experimentation: Regularly review conversational data and conduct A/B testing on flows to make informed, data-driven design enhancements that improve engagement. Cross-Functional Collaboration: Partner closely with product managers, engineers, data scientists, and other designers to ensure conversational experiences align seamlessly with overall product vision and UX design. Designing for Scalability: Develop scalable design systems for conversational components, supporting easy updates and adjustments across multiple regions and use cases. Mentorship and Guidance: Provide design guidance and mentorship to junior designers, fostering a culture of innovation, empathy, and excellence within the team. To succeed in this role you should have the following To be considered for this role, you should have: Experience & Background: Minimum 6 years of experience in conversation design with a portfolio demonstrating innovative conversational solutions. Educational Background: A Bachelor\'s or Master\'s degree in Design, HCI, Cognitive Psychology, Linguistics, or a related field. Deep Conversational AI Knowledge: Proficiency in conversational AI and design principles, with practical experience in tools such as Voiceflow, Dialogflow, or similar platforms. Data Literacy and Experimentation: Ability to analyze conversational metrics, run A/B tests, and use these insights to make informed, iterative design improvements. Language Proficiency: Excellent command of English; conversational Hindi proficiency is a plus. Strategic Roadmap Development: Experience in defining and executing a strategic vision and roadmap for conversational products. Multi-Modal Design Proficiency: Knowledge of multi-modal design, creating cohesive experiences across text, voice, and other interaction types. Content Strategy and Tone of Voice: Skills in defining and applying a consistent tone and conversational style aligned with brand values. Agile and Lean Design Principles: Ability to work in agile environments, adapting designs to evolving needs while delivering high-quality outcomes. Additional Skills That Will Set You Apart: UX and Service Design Acumen: Strong understanding of UX design principles and service design, with a proven ability to integrate these into conversational workflows. Voice and Chatbot Experience: Hands-on experience with designing across various conversational platforms, including voice and multimodal systems. Leadership and Mentorship Abilities: Experience guiding design teams and fostering collaborative environments. Open Positions: 1 Skills Required: Conversation Design, Conversational AI, Strategy Formulation, Chatbot Design, Multimodal Design, Leadership, Mentoring, Collaboration Location: Bangalore,Karnataka Years Of Exp: 6 to 10 Years tags: Conversation Design,Conversational AI,Strategy Formulation,Chatbot Design,Multimodal Design,Leadership,Mentoring,Collaboration

Job Title - GN - SONG - Service - CX - Service Design - Senior Manager Management Level :06- Senior Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Designing and implementing customer experience solutions or operational excellence in front and back-office space Experience: 8+ years of experience in working with service design solutions- designing and implementing customer experience solutions or operational excellence in front and back-office space 4+ years of project management experience and consulting experience Educational Qualification:MBA from a tier 1 institute Job Summary: As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency. Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles. Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design. Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions. Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement. Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions. Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope. Qualifications Professional & Technical Skills: Proven experience in service design, customer experience management, or a related field. Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking. Experience in conducting user research, data analysis, and competitive analysis. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills with the ability to think strategically and creatively. Experience working in a fast-paced, client-facing environment. Proficiency in relevant software tools (e.g., design software, data analysis tools) Proficiency in assessing UI/UX Deep understanding of specific industries preferred (e.g., financial services, healthcare, telecommunications, retail) and their unique service challenges and opportunities. Familiarity with technology trends and emerging technologies (e.g., AI, IoT, blockchain, cloud computing) and their potential impact on service delivery. Awareness of relevant regulations and compliance requirements related to service delivery in different industries. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.