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Cognizant
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User Experience Writer

User Experience Writer

Cognizant

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:5 days ago| Platform: Shine logo

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Skills Required

content design design thinking service design competitive analysis user flows wireframes agile environment jira confluence content strategy information architecture communication skills humancentered design researchinsights content audits figma usercentered design digital content writing

Work Mode

On-site

Job Type

Full Time

Job Description

As a Content Experience Designer at Cognizant, you will be dedicated to developing human-centered experiences that offer personalized, clear, helpful, and inclusive digital solutions for our customers. Your focus will be on understanding the why, what, and how of product use, in order to align user needs with business objectives throughout the user journey. By employing human-centered design methods such as design-thinking, service design, and research, you will be responsible for creating compelling and strategic ideas that have a direct impact on product roadmaps and emphasize a solution's potential for success. In addition, you will conduct competitive analysis on both direct and indirect competitors, as well as keep abreast of new trends in the marketplace to guide the research and design process effectively. Your role will involve gathering and evaluating business requirements for new or enhanced business products, utilizing both quantitative and qualitative data to ensure that content decisions are driven by real user needs and influence human behavior positively. Key Responsibilities: - Utilize various human-centered techniques like personas, user flows, content audits, and wireframes to determine content design. - Develop, refine, and manage content in tools like Figma, CMS, design files, or other documentation tools. - Collaborate closely with Experience Designers to ensure a seamless integration of content and visual design elements for an engaging solution. - Ensure that all content meets accessibility and compliance standards. - Uphold content design to Shield design and content guidelines, promoting consistency and quality. - Participate in content community of practice (COP) events and initiatives for personal growth and peer support. - Attend user interviews and usability sessions to gather insights. - Validate content in a test environment before its production release. - Operate within an Agile environment, involving the creation of sprint stories and active participation in Agile ceremonies. - Develop proficiency in Agile tools like Jira and Confluence. - Potentially contribute to story sizing and scoping activities. Qualifications: - Bachelor's degree in English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience. - Typically possess three to five years of relevant experience. - Deep expertise in tools like Figma. - Strong presentation, verbal, and written communication skills. Required Skills: - In-depth understanding of content strategy and information architecture principles, coupled with extensive experience in user-centered design. - Substantial background in writing various digital content for applications and portals, including navigation labels, form field labels, error messages, contextual help messages, and alert messages. - Proficient in managing ambiguity, working independently, and multitasking effectively. - Ability to meet challenging deadlines and deliver high-quality work promptly, including the rapid turnaround of plans and reports. - Exceptional at conveying complex concepts clearly and persuasively to diverse audiences within the organization. Cognizant Technologies is an equal opportunity employer.,

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User Experience Writer