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Cognizant
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User Experience Writer

User Experience Writer

Cognizant

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:1 month ago| Platform: Shine logo

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Skills Required

content design design thinking service design research competitive analysis user flows wireframes agile jira confluence content strategy information architecture communication skills humancentered design insights content audits figma usercentered design digital content writing

Work Mode

On-site

Job Type

Full Time

Job Description

As a Content Experience Designer at Cognizant, you will be customer-obsessed in developing human-centered experiences that offer personalized, clear, helpful, and inclusive digital-plus-human solutions for customers. You will consider the why, what, and how of product use to identify where user needs intersect with business goals throughout the user journey. Leveraging human-centered design methods such as design-thinking, service design, and research/insights, you will plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and showcase a solution's potential for success. Your role will involve competitive analysis of direct/indirect competitors and monitoring the marketplace for new trends to inform the research and design process. **Key Responsibilities:** - Employ a range of human-centered techniques (personas, user flows, content audits, and wireframes) to determine content design. - Generate, refine, and maintain content in Figma (CMS, design files, and/or other documentation tools). - Collaborate with Experience Designers to ensure content and visual design elements create a cohesive and engaging solution. - Ensure content adheres to accessibility and compliance standards. - Elevate all content design to Shield design and content guidelines, influencing meaningful consistency and quality. - Participate in content community of practice (COP) events and efforts for personal development and peer support. - Validate content in a test environment before release to production. - Work in an Agile environment, including writing sprint stories and participating in regular Agile ceremonies. - Become adept at using Agile tools like Jira and Confluence. - May contribute to story sizing and scoping. **Qualifications:** - Bachelor's degree with an emphasis in English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience. - Three to five years of relevant experience. - Deep proficiency with tools like Figma. - Effective presentation, verbal, and written communication skills. **Required Skills:** - Expert understanding of the principles of content strategy and information architecture, along with deep experience in user-centered design. - Significant experience writing various digital content for digital applications and portals. - Strong skills in managing ambiguity, working autonomously, and multitasking. - Ability to meet ambitious deadlines and deliver high-quality work on schedule. - Exceptional at communicating complex concepts clearly and persuasively across different audiences and organizational levels. In this role, you will play a crucial part in shaping user experiences by creating content that is not only engaging but also user-focused and compliant with standards. Your expertise in content design and user-centered design will be key in influencing product roadmaps and ensuring the success of solutions.,

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User Experience Writer