User Experience Writer

INTRODUCTION:

Think Design is looking for a UX Writer who delivers compelling content solutions while partnering with UX designers, researchers, product managers, and developers. He/She should have the proficiency of writing clear and concise content across multiple channels and touchpoints - including product names, labels, navigational elements, interface language, accessibility content, detailed UX guidelines around visual style, component behaviours, and editorial advice.

ROLE:

• Shape product experiences by creating useful, meaningful text that helps users complete the task at hand.
• Be an integral part of the product and UX design team.
• Articulate the vision for content and drive product narratives across multiple platforms.

RESPONSIBILITIES:

• Collaborate with UX designers, product teams, and researchers to craft language systems across a variety of contexts, including but not limited to UI components and editorial content
• Design scalable systems and structures to support large amounts of content
• Research and test Hypothesis
• Anticipate customer needs based on their objectives and explore innovative solutions in a space where little precedence exists
• Create user-centred solutions by considering market segment analysis, customer feedback, metrics, and usability findings
• Collaborate with UX design to quickly and iteratively create interaction flows, wireframes, and design mock-ups throughout the design process

SKILLS & EXPERIENCE

• Writing Skills - Be able to see "words" as part of design.
• Research and evaluate copy that resonates with users
• Experience working in a collaborative team, publicly white-boarding, and working directly with developers for implementation of designs.
• Ability to manage multiple projects at once
• Be aware and have experience with using research methods to perform "conversation mining" - research related specifically to to words used in a product

QUALIFICATIONS:

• Journalism or editorial experience or background OR Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
• 2+ years of experience as a user experience writer or similar role.
• Experience with UX writing for complex workflows software products
• Experience working with user research and analysing customer feedback

EXPECTATIONS:

• An available online portfolio to demonstrate content that has enhanced and simplified the overall user experience

ABOUT THINK DESIGN

Think Design is an Award-winning UX Strategy firm with expertise in UX & UI Design and Data Design.Since 2004, we have been powering mission-critical initiatives of some of the world’s most renowned organizations and brands, transforming businesses across industries and impacting millions of users through our outcomes.

Think Design is part of the French Multinational Havas Group, one of the world's largest Communication groups with a presence in 100+ countries. Being a part of Havas Group gives us an advantage of reach across geographical locations and global clients & talent.

To know more, please visit https://think.design/