2 Researchinsights Jobs

As a Content Experience Designer at Cognizant, you will be dedicated to developing human-centered experiences that offer personalized, clear, helpful, and inclusive digital solutions for our customers. Your focus will be on understanding the why, what, and how of product use, in order to align user needs with business objectives throughout the user journey. By employing human-centered design methods such as design-thinking, service design, and research, you will be responsible for creating compelling and strategic ideas that have a direct impact on product roadmaps and emphasize a solution's potential for success. In addition, you will conduct competitive analysis on both direct and indirect competitors, as well as keep abreast of new trends in the marketplace to guide the research and design process effectively. Your role will involve gathering and evaluating business requirements for new or enhanced business products, utilizing both quantitative and qualitative data to ensure that content decisions are driven by real user needs and influence human behavior positively. Key Responsibilities: - Utilize various human-centered techniques like personas, user flows, content audits, and wireframes to determine content design. - Develop, refine, and manage content in tools like Figma, CMS, design files, or other documentation tools. - Collaborate closely with Experience Designers to ensure a seamless integration of content and visual design elements for an engaging solution. - Ensure that all content meets accessibility and compliance standards. - Uphold content design to Shield design and content guidelines, promoting consistency and quality. - Participate in content community of practice (COP) events and initiatives for personal growth and peer support. - Attend user interviews and usability sessions to gather insights. - Validate content in a test environment before its production release. - Operate within an Agile environment, involving the creation of sprint stories and active participation in Agile ceremonies. - Develop proficiency in Agile tools like Jira and Confluence. - Potentially contribute to story sizing and scoping activities. Qualifications: - Bachelor's degree in English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience. - Typically possess three to five years of relevant experience. - Deep expertise in tools like Figma. - Strong presentation, verbal, and written communication skills. Required Skills: - In-depth understanding of content strategy and information architecture principles, coupled with extensive experience in user-centered design. - Substantial background in writing various digital content for applications and portals, including navigation labels, form field labels, error messages, contextual help messages, and alert messages. - Proficient in managing ambiguity, working independently, and multitasking effectively. - Ability to meet challenging deadlines and deliver high-quality work promptly, including the rapid turnaround of plans and reports. - Exceptional at conveying complex concepts clearly and persuasively to diverse audiences within the organization. Cognizant Technologies is an equal opportunity employer.,

As a Content Experience Designer at U.S. Bank, you will be dedicated to creating human-centered experiences that cater to the personalized, clear, helpful, and inclusive digital-plus-human solutions for our customers. Your focus will be on understanding the why, what, and how of product use to align user needs with business objectives throughout the user journey. Leveraging human-centered design methodologies such as design-thinking, service design, and research, you will be responsible for generating compelling and strategic ideas that influence product roadmaps and showcase the potential for success. Additionally, you will conduct competitive analysis on direct and indirect competitors while keeping abreast of market trends to guide the research and design process effectively. Your responsibilities as a Content Experience Designer will include gathering and evaluating business requirements for new or improved business products, utilizing both quantitative and qualitative data to ensure content decisions are driven by genuine user needs and impact human behavior positively. Employing various human-centered techniques like personas, user flows, content audits, and wireframes, you will craft content designs that align with the overall strategy. You will be tasked with creating, refining, and managing content within platforms like Figma while collaborating with Experience Designers to ensure the seamless integration of content and visual elements for a unified user experience. Furthermore, you will be expected to uphold accessibility and compliance standards and ensure that all content design adheres to Shield design and content guidelines, promoting consistency and quality. Active participation in the content community of practice (COP) events and activities is essential for personal development and peer support. Your role will also involve observing user interviews and usability sessions, validating content in a test environment before its release to production, and operating within an Agile environment. This includes writing sprint stories, engaging in regular Agile ceremonies, and utilizing Agile tools such as Jira and Confluence. You may also contribute to story sizing and scoping activities. The ideal candidate for this position should possess a Bachelor's degree in English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science, or equivalent experience, along with three to five years of relevant experience. Proficiency in tools like Figma is a must, in addition to effective presentation, verbal, and written communication skills. Preferred skills and experience include a deep understanding of content strategy and information architecture, extensive experience in user-centered design, and the ability to craft various digital content for applications and portals. In summary, as a Content Experience Designer at U.S. Bank, you will play a vital role in creating engaging and impactful content that resonates with users while aligning with business objectives and industry standards. Your ability to work collaboratively, think critically, and communicate effectively will be key to delivering high-quality solutions within ambitious deadlines across various platforms and audiences.,