You will integrate strategic priorities into a Requirements Traceability Matrix throughout the system life cycle. Your responsibilities will include configuration and change management, participating in configuration control boards, processing change requests, and coordinating with technical support organizations. Additionally, you will assist in Technical Implementation using best industry practices and perform system administration, system maintenance, and sustainment engineering for development, testing, and production environments. As part of your role, you will implement problem resolution by conducting system troubleshooting and requirements and software analysis at various stages of the system life cycle. You will be responsible for program and technical planning, resource management, and providing well-thought-out technical solutions based on best business practices. Your duties will involve providing configuration, support, maintenance, and troubleshooting of Windows servers within an Active Directory environment. This includes creating, maintaining, and deleting user accounts, groups, and rights within Microsoft Active Directory, as well as managing Microsoft Group Policy within the environment. You will also manage DNS, DHCP, WINS, VPN, IIS, and FTP services within a Microsoft Active Directory environment. Furthermore, you will maintain documentation such as Standard Operating Procedures (SOPs), Lifecycle Management Plans, Installation and Support Guides, After Action Reports, and Disaster Recovery Plans. You will also be responsible for implementing and managing DevSecOps or DevOps practices to improve the efficiency and security of the infrastructure. Collaborating with cybersecurity teams to implement and maintain vulnerability management processes will be a key aspect of your role. You will also troubleshoot infrastructure-related problems and ensure timely resolution to enhance the overall performance and security of the systems.,
In this role, you will play a crucial part by: Coordinating with U.S. UX Leadership & Global Teams to ensure alignment on design strategy and execution. Leading Design Thinking Workshops to cultivate creative problem-solving, generate innovative ideas, and align stakeholders. Mapping User Journeys & Experience Flows to identify pain points and unlock opportunities for improved engagement and satisfaction. Developing Wireframes & Prototypes to effectively communicate design concepts, ensuring iterative improvements through stakeholder feedback and usability testing. Collaborating with Product & Engineering Teams to bridge the gap between business goals and user needs, shaping cohesive digital experiences. Establishing Scalable Design Systems to maintain consistency across enterprise-level products and services. Conducting User Research & Usability Testing to drive data-driven decision-making and refine UX strategies. Keeping Up with Industry Trends in Finance, Insurance, SaaS, and Healthcare to ensure our solutions stay ahead of the curve. What You Bring to the Role: 10+ years of hands-on experience in UX/UI design, service design, or experience strategy. Deep understanding of user-centered design principles, design thinking methodologies, and journey mapping techniques. Proven ability to run ideation workshops, craft strategic UX roadmaps, and influence stakeholders. Strong visual and interaction design skills with proficiency in Figma, FigJam, Adobe XD, or similar tools. Ability to communicate complex ideas clearly and persuasively to executives, stakeholders, and cross-functional teams. Experience working in an agile environment with global, distributed teams. Strong expertise in financial services, insurance, SaaS, or healthcare industries is a plus.,