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Rackspace Technology
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Service Delivery Partner

Service Delivery Partner

Rackspace Technology

1 - 6 years

15 - 19 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

sales training sales process gcp aws crm project management data analysis team management microsoft azure networking service catalog problem management sales change management servicenow itsm service delivery incident management itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Rackspace is hiring a Service Delivery Partner to manage the delivery and engagement relationship with our customers. The role serves as the interface between the customer and our sales and support infrastructure.

Work Location:

Must be located in either the central or eastern time zones.

If located near a Rackspace office, youll work a hybrid schedule 2 days in the office and three days remote.

If not located near an office, you may work 100% remotely.

Travel:

On average, two to four days a month.

Regionally across the central and northeastern United States.

Key Responsibilities

Ensure the customer's business and technical objectives are achieved.
Take ownership of customer issues from identification through resolution, ensuring that customers.
Strengthen customer relationships.
Collaborate with Sales teams to identify, research, and execute opportunities for leveraging the Rackspace product portfolio and expanding customers' footprint.
Focus on building rapport with stakeholders in both the client and Rackspace organizations.
Identify and capitalize on sales, networking, and PR opportunities.
Effectively manage challenging situations while maintaining Rackspace's reputation for Fanatical Support.
Provide insight and understanding of the customer's market position.
Advise on how Rackspace can strategically partner to help our customers achieve their goals and objectives.
Support the consolidation of service delivery engagements for Enterprise and Mid-Market customers into a unified dashboard and support in organizing governance calls with customers.
Contribute to strategic planning for service delivery over the next 6 months, 1 year, and 2 years.
Manage customer retention efforts, resolve customer concerns, and define customer contact strategies, as well as pricing and growth plans.
Organize and participate in weekly delivery calls.
Review Service Level Agreements (SLAs) and ensure they meet contractual obligations.
Negotiate and renew customer contracts.
Track contract renewals for their portfolio of accounts.
Assist in formulating a comprehensive renewal strategy with input from sales, customer management, advisory, and delivery teams.

Qualifications

Bachelor's Degree required, preferably in field related to role. At the managers discretion, additional relevant experience may substitute for the degree.
Prefer candidates who have project management and/or cloud certifications.
8+ years of relatable experience as a service delivery manager.
Experience delivering cloud related services to external clients; for example cloud migration into either AWS, Azure, or GCP.
Advanced knowledge in professional sales training and sales processes.
Ability to cross/up sell the customer.
Excellent customer relationship management skills.
Knowledge of data analysis.
Excellent negotiation skills.
Prior experience drafting proposals, responding to requests for proposals, and writing SLAs.
Possess excellent communication skills, both written and verbal, with the English language.

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