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Engagement Delivery Leader Digital Workplace Operations

Engagement Delivery Leader Digital Workplace Operations

Cognizant

8 - 10 years

27 - 42 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

digital spanish pharmaceutical engagement it delivery management itil framework administration healthcare service desk operations stakeholder management leadership soft services facility management life sciences portuguese facilities workplace communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Engagement Delivery Leader – Digital Workplace Operations

Location:

Role Overview

Senior Delivery Manager

Key Responsibilities

Manage end-to-end delivery of DWO services for Lifesciences, Pharma, and Healthcare clients.
Align delivery operations with client expectations, contractual obligations, and organisational goals.
Collaborate with Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps.
Drive operational excellence through automation, innovation, and continuous improvement.
Build and maintain strong client relationships, ensuring high satisfaction and engagement.
Monitor delivery performance, financial metrics, and risk mitigation plans.
Ensure compliance with industry regulations, data privacy, and security standards.
Support business growth through opportunity identification and expansion of existing engagements.
Lead global teams across geographies, ensuring effective resource utilisation and talent development.
Maintain PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement.

KPIs & Success Metrics

PCSAT score 9.0
SLA compliance across all service lines
Cost optimisation through automation and efficient resource utilisation
Improved delivery margins and reduced operational overheads
High levels of client satisfaction and engagement

Required Skills & Experience

15+ years in IT delivery management, with at least 5 years in Lifesciences, Pharma, or Healthcare domains.
Proven experience managing large-scale delivery operations across global teams.
Strong understanding of digital workplace technologies, service desk operations, and ITIL frameworks.
Excellent leadership, communication, and stakeholder management skills.
Experience managing multimillion-dollar engagements and complex vendor ecosystems.
Ability to drive strategic initiatives and influence senior leadership.
Fluent in English; additional language skills (Spanish, Portuguese) are a plus.

Preferred Qualifications

Bachelor’s/Master’s degree in Computer Science, IT, or related field.
Certifications: ITIL, PMP, or equivalent project/delivery management frameworks.
Experience in regulated environments and compliance-driven industries.

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