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Service Delivery Manager Technical Support (Voice, BPO) Chennai

Service Delivery Manager Technical Support (Voice, BPO) Chennai

2coms

12 - 22 years

2 - 5 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

voice bpo escalations client management auditing technical support people management skills voice process operations service delivery delivery management incident management team leadership compliance coaching service delivery management slas communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Service Delivery Manager Technical Support (Voice, BPO)
We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift).
This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support environment.
Position: Service Delivery Manager Technical Support (Voice, BPO)
Location: Chennai
Shift: Australian Shift
Experience: 12+ years in BPO / Technical Support operations
Key Responsibilities:
Lead and manage the technical support voice process team to ensure seamless service delivery.
Handle end-to-end delivery management for technical support operations.
Ensure performance targets, SLAs, and quality metrics are consistently met.
Drive process improvements, automation, and customer experience enhancements.
Collaborate with internal and client stakeholders to resolve escalations effectively.
Ensure compliance with operational standards, audits, and organizational policies.
Provide coaching, mentoring, and career development support to the team.
Required Skills & Experience:
Minimum 12 years of experience in BPO / Technical Support (Voice) operations.
Proven track record of team handling and people management.
Strong client management, problem-solving, and communication skills.
Prior experience managing voice-based technical support processes is mandatory.
Flexibility to work in the Australian shift.

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Service Delivery Manager Technical Support (Voice, BPO) Chennai