Service Coordinator

Key Responsibilities Service Coordination & Scheduling Receive service requests, complaints, and maintenance calls from clients Schedule service visits and allocate technicians based on skills and availability Coordinate preventive maintenance (AMC/CMC) schedules Monitor service progress and ensure timely completion Technical & Service Support Coordinate installation, troubleshooting, repair, and maintenance of: CCTV systems Fire Alarm & Fire Fighting systems Access Control & Time Attendance systems Intrusion/Burglar Alarm systems Assist technicians with documentation, drawings, and service history Ensure compliance with safety standards and statutory regulations Customer Communication Act as the main point of contact for clients regarding service activities Update customers on service status, delays, and resolutions Handle customer complaints professionally and ensure satisfactory closure Documentation & Reporting Maintain service logs, job cards, and maintenance records Prepare service reports, attendance reports, and SLA compliance reports Track warranty, AMC, and spare parts usage Coordinate billing and service completion confirmations Inventory & Spare Parts Coordination Coordinate with stores/procurement for spare parts and tools Track usage of materials and ensure availability for service jobs Internal Coordination Liaise with sales, projects, and accounts teams for service-related matters Support project handover from installation to service teams Skills & Competencies Knowledge of CCTV and Fire Alarm Systems (conventional & addressable) Strong coordination and scheduling skills Good communication and customer handling skills Basic understanding of networking and electrical systems Proficiency in MS Excel, Word, and service management software Ability to multitask and work under pressure Qualifications & Experience Diploma or Bachelor’s degree in Electronics, Electrical, or related field 2–5 years of experience in security systems service coordination (preferred) Experience with AMC/CMC management is an advantage Preferred Attributes Strong organizational skills Attention to detail Problem-solving mindset Team player with a proactive attitude