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Description
About AIonOS AIonOS, a groundbreaking joint venture between InterGlobe and Assago , is revolutionizing businesses with AI-driven transformations . Our mission is to integrate cutting-edge AI technologies seamlessly to elevate operational precision, agility, and innovation across industries. As pioneers in AI-powered Customer Experience (CX) transformation , we deliver superior services to global customers. Backed by a dynamic team dedicated to innovation and excellence, we are redefining CX paradigms worldwide. Job Title: Senior Manager (Account Head) - Training Location: Noida / Onsite (May involve travel based on business requirements) As Senior Manager – Training , you will lead the design and execution of strategic, AI-integrated training programs to elevate operational precision and customer experience (CX). Key Responsibilities Strategic Leadership Develop and implement advanced AI-powered training programs. Align training strategies with organizational goals and CX benchmarks. Drive organizational change through innovative learning frameworks. Training Program Development Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. Create customized onboarding programs for seamless role integration. Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights Evaluate training outcomes using analytics. Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development Lead coaching initiatives to improve core CX competencies and leadership skills. Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement Ensure adherence to training protocols, regulatory standards, and audit readiness. Present outcomes and strategic recommendations to senior leadership & clients. Key Hiring Skills Experience 9–15 years in training and development, including 5+ years as Account Head – Training, overseeing large-scale CX training operations (500+ employees) form training standpoint. Mandatory experience in travel industry , managing CX for Airlines/OTAs (Air Bookings). Technical Expertise Proficiency in AI-driven learning tools and instructional design methodologies. Expertise in content development (e-learning, instructor-led, and hybrid programs). Leadership Skills Proven ability to lead cross-functional projects and drive continuous improvement. Strong facilitation, presentation, and stakeholder management abilities. Educational Background Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. What We Offer Competitive salary, including performance-based variable pay. Career advancement opportunities in an AI-driven organization. A collaborative work culture fostering learning and growth. The opportunity to lead innovative projects in a transformative enterprise. If you are a visionary training leader passionate about driving AI-powered CX excellence, join us at AIonOS to redefine the future of training and development. Show more Show less
