Senior Telecalling Officer

Job Title: Telecalling Team Leader

Department: Telecalling

Location: Dehradun

Reporting To: Manager Job Summary:

We are seeking a passionate and experienced Telecalling Team Leader to manage a team of telecallers focused on fundraising and awareness for animal welfare. The ideal candidate must have strong leadership qualities, excellent communication skills, and a commitment to social causes. You will be responsible for training, supervising, and motivating your team to engage donors, drive fundraising campaigns, and spread awareness about our NGO’s work in animal welfare.

Key Responsibilities:

· Lead, manage, and support a team of telecallers to meet daily, weekly, and monthly donor outreach targets.

· Train team members on call handling, NGO mission, donor interaction, and fundraising techniques.

· Monitor calls for quality assurance and provide ongoing coaching and feedback.

· Motivate team through goal-setting, recognition, and a positive, mission-driven work environment.

· Handle escalated donor concerns and provide timely resolution.

· Ensure accurate documentation of calls and donor data in the CRM system.

· Coordinate with campaign, outreach, and digital teams to align telecalling efforts with overall NGO goals.

· Submit detailed performance reports and campaign analysis to the management team.

· Organize regular team meetings to share updates, donor feedback, and campaign performance.

· Ensure compliance with data protection laws and ethical fundraising practices.

Required Skills & Qualifications:

· Minimum 2-3 years of experience in telecalling, donor outreach, or inside sales.

· Prior experience as a team leader/supervisor in a telecalling setup.

· Excellent communication skills in Hindi and English.

· Strong leadership and interpersonal skills.

· Passion for animal welfare and working with NGOs or social causes.

· Familiarity with fundraising campaigns and donor communication.

· Proficiency in CRM systems and MS Office tools.

Preferred Qualifications:

· Bachelor’s degree in any discipline (social work or related field is a plus).

· Experience in fundraising, nonprofit sector, or awareness campaigns.

· Empathy, patience, and ability to connect emotionally with people over phone.

Why Join Us?

· Work for a meaningful cause – voice for the voiceless animals.

· Collaborative and purpose-driven work culture.

· Opportunity to grow within the NGO sector and make a real difference.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 01/08/2025